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Franklin Chrysler Dodge Jeep Ram

Franklin, TN

4.2
367 Reviews
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you an enjoyable and unforgettable experience as well to keep you safe and secure in your vehicle for as long as you own it. We may be the #1 Volume Chrysler Dodge Jeep dealer in Tennessee but we’ll still continue to work as hard as it takes to earn your business. For us treating customers like family isn't just a slogan. It's a way of life because our loved ones live and work in the same communities as you whether you're from Brentwood, Nolesville, Murfreesboro, Spring Hill or Fairview. Please explore our site and see all of the products, services, and information we have to offer. If you have any questions, feel free to send an email, give us a call, or just drop by in person at 1124 Murfreesboro Road right here in Franklin, Tennessee. We look forward to meeting you and forming a long-lasting friendship.
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1124 Murfreesboro Rd

Franklin, TN

37064

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Showing 367 reviews

August 29, 2018

Worst experience ever at any dealership! I have been a Chrysler / Jeep owner for almost 10 years and this is the worst experience I have ever had with a dealership, specifically their service More

by Disappointed Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Heimgartner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Daly
August 18, 2018

Overall excellence! Looked on Monday, purchased on Wednesday for a quick deal and sale. Stephen Farrar was there and accessible every step of the way, providing superb in More

by J. T. Battilla
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Aug 27, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Franklin Chrysler Dodge Jeep Ram for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

Aug 27, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Franklin Chrysler Dodge Jeep Ram for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

August 16, 2018

Wish I could go lower than 1 star Already approved by my own finance company for a particular vehicle. An internet sales person Will said they need the credit app just for their record More

by Ram1500ml
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Shuman, and internet sales Will. I don't recognize any of these other people.
Sep 07, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

We are sorry to learn that your visit to Franklin Chrysler Dodge Jeep Ram did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance we will do everything possible to make it up to you. We would like to work towards a resolution, so if you are willing, please reach out to us at (615) 538-9038 to discuss this further.

August 16, 2018

Great experience. My wife and I have been looking for a new truck for a while. These guys went above and beyond, stayed after hours, and worked very hard to make this h More

by Squeaker1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar, Matt Reese
Aug 27, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

It really means a lot to us that you took the time to write such a positive review about Franklin Chrysler Dodge Jeep Ram so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

Aug 27, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

It really means a lot to us that you took the time to write such a positive review about Franklin Chrysler Dodge Jeep Ram so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

August 12, 2018

Great deal! This dealership by far has the best prices on used and will work with you to get what you need. I would buy another used vehicle from here in the futu More

by Ramdriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar, Matt Reese
Aug 27, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

Hi Ramdriver, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Aug 27, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

Hi Ramdriver, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2018

Awesome, stress free experience My wife and I stopped by the dealership to test drive the new 2018 Grand Cherokee. Long story short, we drove one home. Thanks to the awesome Franklin More

by Sam615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar, Josh Walls, Ethan Borras
Aug 27, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

Sam615, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Franklin Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 01, 2018

Appointment Advisers are pointless Looking at their ratings it says a lot when you have nearly as many 1 star reviews as you do 5 ... You guys obviously DON'T CARE but I'm going to rant More

by daniran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tonia Emmitt, Will Daly
Aug 27, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

We regret that your recent experience at Franklin Chrysler Dodge Jeep Ram fell beneath your standards. We have some high standards for ourselves but apparently, this time we fell short. We assure you that if you give us another opportunity to serve you that you will have the same great experience our other customers do. If you are willing to give us another chance, please reach out to us at (615) 538-9038 to speak to our manager directly.

July 30, 2018

Tucker & His Team After having signed a contract with Expressway Dodge, Chrysler, Jeep, Ram, which is near my home, I was treated poorly, the contract was rendered null More

by KYRam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tucker
Aug 27, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 25, 2018

As good as it gets My experience with this dealership was a pleasure from the initial call I made to signing the lease on my new Jeep Wrangler. I was in and out in a cou More

by Happy Jeeper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Aug 27, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

It really means a lot to us that you took the time to write such a positive review about Franklin Chrysler Dodge Jeep Ram so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

July 16, 2018

Smooth and Painless It's rare that an salesman and a dealership make a car buying experience enjoyable. I know I am not the first person to say this but I know I am in th More

by jeepfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Heimgartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Farrar
Sep 14, 2018 -

Franklin Chrysler Dodge Jeep Ram responded

It really means a lot to us that you took the time to write such a positive review about Franklin Chrysler Dodge Jeep Ram so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

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