Franklin Chrysler Dodge Jeep Ram

SERVICE DEPARTMENT IS TERRIBLE....CUSTOMER SERVICE IS AWFUL! The service department is absolutely by far the worse service and customer service that I have ever dealt with. They are rude especially this litt The service department is absolutely by far the worse service and customer service that I have ever dealt with. They are rude especially this little kid named (Seth) and the Service Manager was nice at first until he gets called out on something and then he becomes rude. I know that losing business of people that purchased two vehicles from you back to back 2 years ago will mean nothing to you but, If I can prevent anyone else from experiencing the rudeness and lack of customer service in the Service department, then that is what I will do. Please...if you want to experience customer service from a service department then I do not recommend this dealership. Back in July we took our son's car in for making a terrible rattling sound. After having it for 3 days they decided it had to do with the brakes (replaced brake pads) and that the tire sensor needed replaced. We have all the extra extended warranties (read the fine print on these) with a $100.00 deductible. Then they charge taxes on parts and labor for a part that was paid because it was covered under warranty. Did not offer a rental as we have coverage for a rental if they have to order parts and they did. When we picked the car up 4 days later, they were suppose to have topped off all liquids (with oil change) and when I opened the hood to check the windshield wiper fluid was empty. Come to find out the container had a hole in it. They could not replace that day and would have to check on warranty (keep in mind this car is 2 years old with under 50,000 miles and the extended warranty is suppose to cover 60 months or 100,000miles. We paid the $100.00 deductible but, I was not paying the taxes on warranty. We took his car back in this past Monday for the exact reason and sound it was making before. Finally, on Tuesday I called and spoke to Seth who said "we had to order the parts and they come in today, we will have it ready tomorrow". I asked " In the am"? He stated "to be safe after lunch". We arrived on Wednesday at around 1:30 and they had not even started on it. Said it would probably be around 45 minutes at 2:00. Left then arrived back at 3:10 and Seth stated " I just told your son a few minutes ago that it would be 4-4:30" I said " no you said 45 minutes and he has to go to work". He rudely stated " NO I said 4-4:30" I told him that I did not have time to argue with him where was the manager. I spoke to manager he stated "it will be ready in 10 minutes" Well finally after 35 minutes it was ready. Again, told me the bill was $194.00. I stated "it is covered under warranty" So, evidently the warranty is $100.00 every visit regardless of the same issue at hand. Then they charged us tax on the $100.00 deductible. I spoke to Total Warranty and they stated there should be no tax and Tn. company is tax exempt on parts. So, why was I charged tax on a deductible that was covered under warranty. In the mean time the bill changed from $194.00 to $111.00. I will not take either of our vehicles to this dealership ever again and I realize that you do not care to lose a customer. I will however encourage anyone looking at a Dodge, Jeep, Chrysler to go elsewhere as the "Lack of" Customer Service is ridiculous when you pay that kind of money for two vehicles or even one vehicle. If it wasn't for customers they would NOT have a job!!! RANT OVER!!!! Remove review More

Really great. Steven went above and beyond Steven and Greg treated me extremely well showed me the new thing about the ram. Stayed way past closing to find me the right truck. Thank you both fo Steven and Greg treated me extremely well showed me the new thing about the ram. Stayed way past closing to find me the right truck. Thank you both for taking the time to help me out. Rory Sosebee More

Very helpful Stephen Farrar was very knowledgeable and helpful. Even though the vehicle I was looking for had been sold, he was very instrumental in helping me fin Stephen Farrar was very knowledgeable and helpful. Even though the vehicle I was looking for had been sold, he was very instrumental in helping me find the right match. More

Great customer service I have been taking my Patriot here for service for the past 2 years (purchased while living in a different state). Have no reason to believe they have I have been taking my Patriot here for service for the past 2 years (purchased while living in a different state). Have no reason to believe they have not treated me honestly and with integrity. Since I’m in outside sales I have to always wait while my car is being worked on, even for larger jobs they tend to be done within a few hours and always within the timeframe they quote. Overall very pleased!!! More

Horrible service "Worst experience ever at any dealership!" I have been a Chrysler/Jeep/Dodge owner for over 10-15 years and this is the worst experience I have eve "Worst experience ever at any dealership!" I have been a Chrysler/Jeep/Dodge owner for over 10-15 years and this is the worst experience I have ever had with a dealership, specifically their service department. First let’s start with our Chrysler van that got an oil change before an 8hr road trip back in 2012. That oil changed ended with my husband on the side of the road trying to figure out why our gauge was running hot. We pulled on the side of the interstate only to find out ALL the oil was leaking because the service guys had left two caps on making it not seal/close correctly. We called to let them know and told us that they were sorry and that they would like to credit us $10. 😑. We never went back after that until this past August (2018) Our AC went out on our Jeep so we brought it in on the 12th of August. They have had the vehicle for almost 3 weeks now and have no idea when the part ordered will arrive. They are refusing to give me a loner car or give me my car back until the part comes in. The local dealership and corporate Chrysler keep giving us the run around about the expected time frame and their ability to issue a loaner vehicle. They keep saying only the other one can authorize it while giving no care to their customer. I dropped the car off for service on August 12th for a scheduled early AM appointment the 13th. I was originally told the car repair (simple AC switch not working) would be completed on August 20th as the part arrived the weekend prior. I was then told the part actually was not there but would arrive August 22nd. After not getting a call from the dealer, I contacted them and found out that the part actually was not coming on that date. They have not kept in touch about the status or changes. We have had to call to see what is going on multiple times. We were told they cannot guarantee me the car will be available by September 10th. This dealership has been so misleading I frankly will never trust them again to work on my cars. To top it off they will not even allow me to get my car back stating some federal code. It is common sense as a management team to offer a loaner vehicle to a customer who is in this situation (no car for what will be over five weeks) however this dealership will not authorize it. Evidently they could care less about their customers. It is basically as if they have stolen my car which was running fine but needed AC repair. It will now sit idle on their lot for over a month before I can possibly get it back which will in no doubt lead to other mechanical issues due to the fluids sitting in the engine. Guess where I am NOT bringing it to when it acts up. Wonder if they will want to give me another $10 credit 😒. It is absolutely unacceptable! More

Great all around experience I came in looking for a car last minute and Stephen was able to help me with a great car at a price within my budget and get me out the door in it tha I came in looking for a car last minute and Stephen was able to help me with a great car at a price within my budget and get me out the door in it that day! He was knowledgeable, very friendly and went above and beyond (even with my daughter). All in all we had a great experience and will definitely be back More

Overall excellence! Looked on Monday, purchased on Wednesday for a quick deal and sale. Stephen Farrar was there and accessible every step of the way, providing superb in Looked on Monday, purchased on Wednesday for a quick deal and sale. Stephen Farrar was there and accessible every step of the way, providing superb information and customer service. More

Wish I could go lower than 1 star Already approved by my own finance company for a particular vehicle. An internet sales person Will said they need the credit app just for their record Already approved by my own finance company for a particular vehicle. An internet sales person Will said they need the credit app just for their records. I told them NOT to run my credit, he agreed. After taking possession of the vehicle I wanted, I went home. I had a problem right off the bat with the vehicle. They would not take the vehicle back. There is a lot of BS, including with Gregg Shuman who is one of the finance managers. Same with his boss. I told my bank about how they lied to me on several occasions. Hey look, I got a good truck. It's the people that suck there. I don't really care if you like my review or not. I have seen some of these reviews on here and can only say, that I did not get the same courtesy as they did. IF this helps one person in buying a vehicle from this company, then I feel this review has done it's job. More