Franklin Chrysler Dodge Jeep Ram

Second purchase and worst experience. I researched my 2019 Ram 2500 and found the one I wanted at this dealership because it was advertised as “certified per-owned”. To me this means that it has been ful 2019 Ram 2500 and found the one I wanted at this dealership because it was advertised as “certified per-owned”. To me this means that it has been fully inspected and any flaws were repaired to ensure it’s ready to sell. This was not the case since when we test drove the truck it had a bad vibration and the rear parking sensors didn’t work. I told the salesman, who was great, that I wouldn’t take the truck in that condition. He assured me that he would have it checked out and attempt to fix it, so we scheduled another test drive a few days later. Upon return, the test drive proved the had fixed the vibration but the parking sensors we’re still not functioning. He assured me again that it was one bad sensor and it had been ordered. You would think that if you’re trying to sell a “certified” used car you would at least ensure it was functioning as it should and was detailed before customers see it. When I approached the truck during the first test drive I noticed dried cement residue on the drivers step and found a plastic spoon and large screw on the rear floor. Now for the irritating part. They were asking well over book value for the vehicle so we attempted to negotiate the price showing the book value from several sources. Taking into consideration the dealers gross margin, I still couldn’t agree to their asking price in the trucks current condition. They sent an “appraiser” to look at my trade and I watched him drive it literally 75 ft from one spot in the lot to another. The sales manager offered me the lowest possible trade in value “rough condition” which was an insult. My trade was in no worse condition than the one I was trying to buy, in fact all of the sensors on mine actually worked, and they still didn’t clean the dried cement off of the side step. After some intense negotiation we finally agreed to a sale with the assurance that the rear sensors would be repaired. Now mind you, according to the dealer records this truck had been on their lot for 60+ days. This tells me that the mechanics that inspected it didn’t notice or fix anything prior to rating it sale ready. After the sale I have been in contact with my salesman multiple times about the rear parking sensor since it’s inoperability affects other crucial safety features. I have been told for the past three weeks that the part is “on order”. This is unacceptable since I could order the direct factory replacement part and receive it in less than a week. Now as I said, the salesman I dealt with was great, the failures I observed were above him. More

First, to be fair. Matthew in sales was great and responsive. Horrible sales management. Dishonest and incompetent. Buyer beware. I went in to buyout a lease and purchase a new Jeep. They tried to responsive. Horrible sales management. Dishonest and incompetent. Buyer beware. I went in to buyout a lease and purchase a new Jeep. They tried to manipulate me into paying bogus fees. They were a total waste of time. Their service department is always overwhelmed and short staffed. I took my business to Freeland Dodge. They have been super helpful and have a terrific service department. More

Buyer beware of purchasing off of the internet. Price advertised and emailed was NOT the price when I met the salesperson (Mr. Clay) for delivery. They added every protection plan that increased the pric advertised and emailed was NOT the price when I met the salesperson (Mr. Clay) for delivery. They added every protection plan that increased the price over $3,000. When I asked, the finance person (Hanna) told me it would be adjusted and credited toward my loan amount. I was told to sign and it would be adjusted. Hanna is no longer with the company, It has been 3 months and Mr. David Heimgartner has been little help. I have purchased many vehicles on the internet for my business and this is the first time a dealership has taken advantage. Major disappointment. More

Excellent service and communication from start to finish A+++. Kap did a wonderful job from the day I ordered my Jeep until I drove it off the lot. A+++. Kap did a wonderful job from the day I ordered my Jeep until I drove it off the lot. More

Recently my wife had issues with her 2019 Jeep Cherokee; The Callaway and the service team were up front that it would be hard to produce the issue. They gave us a loaner and kept ours for 2.5 weeks. They e The Callaway and the service team were up front that it would be hard to produce the issue. They gave us a loaner and kept ours for 2.5 weeks. They ended up replacing the ignition switch. They didn't blow us off and showed care for getting the issue resolved. More

I traded my 2016 Renegade for 2021My salesman Matthew I traded my 2016 Renegade for 2021 My salesman Matthew Snow was friendly and patient as he answered all my questions. He took the time to explain all I traded my 2016 Renegade for 2021 My salesman Matthew Snow was friendly and patient as he answered all my questions. He took the time to explain all the upgrades and show me how to program to my specifications in settings. More

Go visit Kap (Kenneth) Brinkley he worked very hard to get us everything we wanted and he did. Very impressed with how he explained everything and was there through the whole process and on top of the he get us everything we wanted and he did. Very impressed with how he explained everything and was there through the whole process and on top of the he answered me at 2 in the morning and still was able to get what I needed in order to close the deal. Best experience on sales by far. So happy with my purchase will use him in the future again. Thank you franklin cdjr for having this man as a part of your team. More

Service department is the best around. Always have a great experience when I come in for routine service. Thanks Seth and Callaway for your help! great experience when I come in for routine service. Thanks Seth and Callaway for your help! More

Had a great experience at Chrysler dodge and Jeep in Franklin Tennessee. Everybody that works there is professional, friendly and respectful when it comes to sales and service. I highly recommend this d Franklin Tennessee. Everybody that works there is professional, friendly and respectful when it comes to sales and service. I highly recommend this dealership to anyone looking to buy or have maintenance done on their vehicle. May The Lord Continue to bless this dealership and everybody that works there. Pastor Brian “Mr.Unbreakable” Warren More

Kap was extremely professional and helpful throughout the entire buying process! He helped me get payments towards my range and made sure to fix the scuff in the bumper! I will recommend family and friends t entire buying process! He helped me get payments towards my range and made sure to fix the scuff in the bumper! I will recommend family and friends to come here for their vehicles! More