Franklin Chrysler Dodge Jeep Ram

Great Customer Service Great place to get a vehicle! They greeted me timely and made me feel welcomed. They took their time with me, didn't rush or push and helped me find a Great place to get a vehicle! They greeted me timely and made me feel welcomed. They took their time with me, didn't rush or push and helped me find a vehicle for my lifestyle, budget and one I loved. I will forever be a Jeep driver. More

Buying experience I had a great buying experience at your dealership. Steven was great to work with. Extremely helpful and knowledgeable. When I arrived he had everythi I had a great buying experience at your dealership. Steven was great to work with. Extremely helpful and knowledgeable. When I arrived he had everything ready. He was very efficient and very friendly. More

Stephen was awesome Loved working with him and would definitely recommend working with to any of my friends. He helped me stay in my budget and was not pushy at all. Loved working with him and would definitely recommend working with to any of my friends. He helped me stay in my budget and was not pushy at all. More

Loving my new baby I love this place and people I’ve never had such a great easy car buying experience until I went here today to purchase my new 2019 Dodge Challenger. I love this place and people I’ve never had such a great easy car buying experience until I went here today to purchase my new 2019 Dodge Challenger. Outstanding customer service very knowledgeable friendliness the whole team Spencer Fernando Stephen some more of there sales team all work together to get me exactly what I wanted. I left a extra happy customer and I’m highly recommending this dealership for your next purchase. More

recalls needed . 1 was done. 1 was not. Air box left off . Vehicle needed 2 recalls done. appointment set for Monday. reset to Wednesday. only 1 recall was done. During visit tried to sell me services that wer Vehicle needed 2 recalls done. appointment set for Monday. reset to Wednesday. only 1 recall was done. During visit tried to sell me services that were not needed. Left my air box off. Closed hood. bent a/c line , pushed light into hood. Found after getting home dealing with the sound. Looked at airfilter. Was already replaced. Yes tried to sell me new one. On top of it. Only 1 recall was done and no parts for other. Total waste of time. Was already hard enough to make the service date. drop vehicle off and then get to work. More

Service My Jeep needed an Oil Change and Tire Rotation. Tonya the service rep was as always wonderful, greeted me with a smile and quickly took care of me. Th My Jeep needed an Oil Change and Tire Rotation. Tonya the service rep was as always wonderful, greeted me with a smile and quickly took care of me. The process was quick and painless. Franklin CDJR is a 5 star experience! More

Very poorly operated This dealership was the first one my daughter dealt with after obtaining a new job. Reviewing her lease documents, seeing how she has been treated th This dealership was the first one my daughter dealt with after obtaining a new job. Reviewing her lease documents, seeing how she has been treated through her lease, and seeing how shoddy their paperwork, management and communication has been throughout the time of her lease, I am appalled. Reviewing her lease documents with an attorney, I am told that several things done at the time of purchase were frankly inappropriate, if not worse. She decided to purchase another vehicle prior to the end of the previous lease, and returned the car early. When we arrived, there was no management available to speak with for almost 1/2 hour, their "printer" was "not working" to allow her to receive the necessary documents, and she was later, without notification, charged an extra fee for "excessive mileage" despite returning the vehicle under the allotted mileage. There is absolutely NO WAY she, or anyone else in our family will EVER do business with this company again; as a matter of fact, we would not even consider any other Chrysler product, as their on-line service and call center is just as bad, if not worse. Buyer beware here: these people do not handle their business fairly, and you will be sorry, or come out misused if you do business with them . If I could rate them according to their absolute value, the would receive stars in the negative range. Don't do business with Franklin Chrysler Dodge. More

Service Carried our Jeep in for routine maintenance yesterday and it was a great experience, primarily due to the professional, knowledgeable and courteous se Carried our Jeep in for routine maintenance yesterday and it was a great experience, primarily due to the professional, knowledgeable and courteous service representative Brandy! More

Jeff was awesome! This was my 2nd lease from FCDJR. When I walked in I knew what I was looking for and Jeff showed me all my options...we walked out to the vehicles, I This was my 2nd lease from FCDJR. When I walked in I knew what I was looking for and Jeff showed me all my options...we walked out to the vehicles, I decided on the color and we went back inside to work out the numbers. I was on a time crunch because of my son's football game, so he worked hard to get everything done quickly. We were able to hammer out details before I left for the game, and he was there the next morning with paperwork ready for me to sign and the Jeep waiting for me. It was a great experience. I came back the following week to have a tow hitch installed and Brandy in service took great care of me. More

ibill,s review it was good idid not have any problems skip even liked the ram .the ride was very smooth everyone was very helpful and informed. hope the review is c it was good idid not have any problems skip even liked the ram .the ride was very smooth everyone was very helpful and informed. hope the review is complete now. More