Franklin Chrysler Dodge Jeep Ram

Brandy in service is amazing I purchased my jeep in Jacksonville Florida and recently moved to Noshville. It was time for an oil change, and what a pleasant surprise it was to m I purchased my jeep in Jacksonville Florida and recently moved to Noshville. It was time for an oil change, and what a pleasant surprise it was to meet Brandy and service. She is outstanding! I had several things to check on with my new Jeep and she did not hesitate to make sure it was executed to perfection. In fact, when it comes time to trade in for a new Jeep I will not hesitate to use this dealership. Thank you Brandy for your outstanding service. More

Very pleasant and easy Stephen was very helpful. My wife and I enjoyed our time at your location. We will return to purchase our next vehicle when were ready. Stephen was very helpful. My wife and I enjoyed our time at your location. We will return to purchase our next vehicle when were ready. More

$400 to UNPLUG my issue! On Monday, November 12th, I brought my 2009 Dodge Challenger in to the Chrysler Dodge Jeep Ram of Franklin. My car had quit holding a charge overnight On Monday, November 12th, I brought my 2009 Dodge Challenger in to the Chrysler Dodge Jeep Ram of Franklin. My car had quit holding a charge overnight. When I called the dealership, I told the employee (a lady named Tonia) that I had already paid one mechanic to run a full diagnostic and they came back saying that my TPM was completely bad and was draining my battery. I was told this would be a $900+ fix, and upon hearing this, decided to get a second opinion. After checking my car, CDJR reported back that my battery had a bad cell in it. My battery was under warranty, so I took my car where the battery was purchased and was given a new one. This seemed to fix the issue for a few days until I went out one morning and found my car dead again. Very frustrated, I called CDJR back and scheduled another time to bring it in. Tuesday. November 20th, I dropped my car off again around 8am. When I dropped it off (as well as when I called and scheduled the appointment), I let them know that I was just in last week and replaced my battery, as well as told them the downshifting issues I had been experiencing. I asked them to check my transmission fluid and if it needed to be changed, to please go ahead and do so. I stated if it was suspected to be something else, to please call me before doing anything. Around 2pm (the same day), I received a call stating they found where the drain was coming from and it was from some of my aftermarket parts. I was quoted $360 for the test and to fix the drain. When I asked about my transmission fluid, they did not see anything on my ticket about that, however, Tonia, said she was texting herself so she could check it when we got off the phone. Since I was not expecting such expensive fixes, I asked them to just fix the aftermarket issue and to check my transmission fluid. After a few hours, I attempted to call back to check the status on my car, but no one answered. I called the front desk, which forwarded me to the service department, which then rang until it reached a voicemail again. I left a voicemail, as well as texted the number they left me, but heard nothing. I started reaching out again the next morning around 9am and left more messages. By noon, I still had not heard anything and had to get a ride out to the dealership since I worked later that afternoon nearby. Upon arriving, around 12:30pm, my car was still not ready but was told the technician needed to speak to me. The tech came up with a box of wires and proceeded to say that he noticed they went to a specific head unit, that he saw I did not have, and said it may have been the cause of the drain. When I asked him if that solved the problem, he said no. I just nodded and told him "Well, alright then!" assuming after all this time he would put the wires back since he found they were not the problem. Hours went by and my vehicle was finally "ready". I was told that it wasn’t the aftermarket part that they had stated yesterday it was. Instead, they said the module on my sunroof had gone bad. Confused and slightly frustrated because I was under the impression that this would’ve have been checked at least once, if not BOTH times I brought my car in, I asked if it was fixed now and was told that it was merely unplugged, or disconnected. Still confused and getting more upset, I was then told I owed the $400 I was quoted to FIX the aftermarket part that was causing my battery to drain. I noticed I didn't see the box of wires the technician had brought out with him, so I asked if the wires had been put back in the vehicle. When I was told they were still out I asked if they were going to put them back. Immediately, Tonia called the other technician from the back of the shop and he came out with the box of wires. He then proceeded to show me how the type of parts I had would not work without a head unit of the same type. The car had been wired up and ready when I bought it so I just needed to install my amp and head unit to enable my sound system that I already possessed but did not have installed. Upon asking if he was going to put them back, he laughed and said, "Well not for free!" He proceeded to say he had been working on this all day and had only been paid 4 hours worth of labor. He showed that it would have been pointless to put them back since some wires had been frayed and cut, making it pointless to replace them. I asked him if he cut the wires, he said no, that they came this way. My frustration instantly doubled since I knew for a fact they were not already cut due to having the paperwork from Hifi Buys when they removed the previous owners sound system (who is also a close friend of mine). When he explained the problem was the sunroof module, I asked (again) had they fixed it. He again said no, that it would be another 2 hours of labor and he began to quote what it might cost. Now, almost late for work, I paid what was owed so I could have my keys back. I audibly stated I was not satisfied with my service when I handed Tonia my card. Despite there being a sign nearby that stated, "If you are not 100% satisfied with your service please let us know so we can make this right!" she ignored me, handed me my card back and a clipboard to sign. As I signed, I ironically noticed a white paper above their phones, in the middle of the garage, that simply stated, "ANSWER THE PHONE" in bold letters. Reminiscing on the last 26 hours of ignored calls, voicemails, and text messages, I was forced to laugh to myself. After getting the worst customer service imaginable, expressing my dissatisfaction and being ignored, THEN being charged $400 to essentially UNPLUG a bad module and CUT over $600 worth of wires unnecessarily from my car… I was told none of this would be made right FOR FREE. My girlfriend bought her car here and we refer people all the time, as well as service her car at CDJR. After this EMBARRASSING customer and mechanic service, we will immediately be stopping all business and referrals, in addition to spreading word of how poorly everything has been handled. More

Great Customer Service Great place to get a vehicle! They greeted me timely and made me feel welcomed. They took their time with me, didn't rush or push and helped me find a Great place to get a vehicle! They greeted me timely and made me feel welcomed. They took their time with me, didn't rush or push and helped me find a vehicle for my lifestyle, budget and one I loved. I will forever be a Jeep driver. More

Buying experience I had a great buying experience at your dealership. Steven was great to work with. Extremely helpful and knowledgeable. When I arrived he had everythi I had a great buying experience at your dealership. Steven was great to work with. Extremely helpful and knowledgeable. When I arrived he had everything ready. He was very efficient and very friendly. More

Stephen was awesome Loved working with him and would definitely recommend working with to any of my friends. He helped me stay in my budget and was not pushy at all. Loved working with him and would definitely recommend working with to any of my friends. He helped me stay in my budget and was not pushy at all. More

Loving my new baby I love this place and people I’ve never had such a great easy car buying experience until I went here today to purchase my new 2019 Dodge Challenger. I love this place and people I’ve never had such a great easy car buying experience until I went here today to purchase my new 2019 Dodge Challenger. Outstanding customer service very knowledgeable friendliness the whole team Spencer Fernando Stephen some more of there sales team all work together to get me exactly what I wanted. I left a extra happy customer and I’m highly recommending this dealership for your next purchase. More

recalls needed . 1 was done. 1 was not. Air box left off . Vehicle needed 2 recalls done. appointment set for Monday. reset to Wednesday. only 1 recall was done. During visit tried to sell me services that wer Vehicle needed 2 recalls done. appointment set for Monday. reset to Wednesday. only 1 recall was done. During visit tried to sell me services that were not needed. Left my air box off. Closed hood. bent a/c line , pushed light into hood. Found after getting home dealing with the sound. Looked at airfilter. Was already replaced. Yes tried to sell me new one. On top of it. Only 1 recall was done and no parts for other. Total waste of time. Was already hard enough to make the service date. drop vehicle off and then get to work. More

Service My Jeep needed an Oil Change and Tire Rotation. Tonya the service rep was as always wonderful, greeted me with a smile and quickly took care of me. Th My Jeep needed an Oil Change and Tire Rotation. Tonya the service rep was as always wonderful, greeted me with a smile and quickly took care of me. The process was quick and painless. Franklin CDJR is a 5 star experience! More

Very poorly operated This dealership was the first one my daughter dealt with after obtaining a new job. Reviewing her lease documents, seeing how she has been treated th This dealership was the first one my daughter dealt with after obtaining a new job. Reviewing her lease documents, seeing how she has been treated through her lease, and seeing how shoddy their paperwork, management and communication has been throughout the time of her lease, I am appalled. Reviewing her lease documents with an attorney, I am told that several things done at the time of purchase were frankly inappropriate, if not worse. She decided to purchase another vehicle prior to the end of the previous lease, and returned the car early. When we arrived, there was no management available to speak with for almost 1/2 hour, their "printer" was "not working" to allow her to receive the necessary documents, and she was later, without notification, charged an extra fee for "excessive mileage" despite returning the vehicle under the allotted mileage. There is absolutely NO WAY she, or anyone else in our family will EVER do business with this company again; as a matter of fact, we would not even consider any other Chrysler product, as their on-line service and call center is just as bad, if not worse. Buyer beware here: these people do not handle their business fairly, and you will be sorry, or come out misused if you do business with them . If I could rate them according to their absolute value, the would receive stars in the negative range. Don't do business with Franklin Chrysler Dodge. More