Franklin Chrysler Dodge Jeep Ram

DO NOT GO HERE! DO NOT GO HERE. This is by far the worst dealership I have ever had to deal with. I could write a book with a list of issues we have had with this de DO NOT GO HERE. This is by far the worst dealership I have ever had to deal with. I could write a book with a list of issues we have had with this dealership and we only bought our brand new Dodge Journey from them 9 months ago. It has been problem after problem with them and they are so irresponsible with returning phone calls. Paul, the manager claims to be in meetings all day every day rather then managing his dealership. I can’t say enough about how mistreated we have been by this dealership. I just hope to spread the word and make sure no one else ends up dealing with the same issues I have had. My best advice is to do your research on the dealership you plan to go to because going here was the most expensive and frustrating mistake I’ve ever made. More

Car deal gone bad This place is as shady as shady comes ! Received a call about wanting a paystub to "finalize" things (which I was under the impression they already we This place is as shady as shady comes ! Received a call about wanting a paystub to "finalize" things (which I was under the impression they already were) Once I expressed how I didn't like how things went I was asked to come in and things would be "fixed" LIES LIES was supposed to speak to the general manger or the Financial advisor (Chris ) who called me. But supposedly he wasn't there and the general manger well I'm not sure if one exists! Instead my mother and I spoke with the original financial advisor I dealt with in the beginning. I received nothing but attitude , frustration and simply an individual that looked like I was wasting his time . When you're in the process of purchasing a car these people are nothing but happy campers but when you come back with complaints no one wants to speak with you and if they do it's nothing but attitudes and bad vibes . I've asked that they take off some of these out rages warranties that they had tacked on to my note . Was told no which is a BOLD face lie . I've reached out to the finance company and was told I am able to take these warranties off whenever I PLEASE !!! Oh and EVERY time I ask for my documents I get told they're at a different location.. a little confused to why they aren't in me possession.. The car is a LEMON I've had it for a little over a week it's already starting to jerk as if the transmission is about to go out ! Come to a complete stop and try to accelerate the car stalls !! This is a used 2019 btw I knew I was being screwed with the excessive mileage that is on here but I didn't think I wouldn't be able to drive it after only having it for a WEEK or have to worry about being stranded on the side of the road ... More

Good Folks We were interested in purchasing a used Jeep. We found a very nice one on the used car lot. Walter Whitehead was our sales rep and he did a very goo We were interested in purchasing a used Jeep. We found a very nice one on the used car lot. Walter Whitehead was our sales rep and he did a very good job of working with us on this car (our first Jeep) and spent time explaining how the soft top worked and various other aspects unique to Jeep. Their detail shop did a nice job of cleaning and servicing whatever was needed (oil, filters, etc). We also negotiated a very fair price for the car. We would definitely deal with these folks again!! More

Awesome!! Hunter was great in helping us find what we needed and guiding us through the process of finding the right car. With his help we were in and out with Hunter was great in helping us find what we needed and guiding us through the process of finding the right car. With his help we were in and out with an amazing experience and a new Jeep! More

Incredible staff and service! If you’re looking for true sincere help with your vehicle, without a doubt give Franklin CDJR a try. I want to say thank you x100 to Josh Thomas in se If you’re looking for true sincere help with your vehicle, without a doubt give Franklin CDJR a try. I want to say thank you x100 to Josh Thomas in service, Chad in parts, and the transmission tech who’s name I unfortunately can’t remember. Each and every employee went above and beyond my expectations and I wish there was more I could do to help recognize these men besides leave a review. After having called 7 different Jeep dealerships in the Nashville area and two AWFUL experiences with Rockie Williams staff, I would much rather make the drive out to Franklin to deal with the staff here. Everyone is beyond helpful and welcoming. Each of the men I dealt with are truly an asset to this dealership and I can’t express my gratitude enough. More

Great buying experience. Had a great experience and got exactly what I wanted. Kyle was very helpful. He knew a lot about the Jeep and quickly got me answers to what he didn’t Had a great experience and got exactly what I wanted. Kyle was very helpful. He knew a lot about the Jeep and quickly got me answers to what he didn’t. He saw me through the whole sale process and even the couple extra things I had done after. More

BEST Dealership in TN Everything from pre-sales to post-sales was exceptional. We have purchased all of our vehicles from Stephen Farrar for the last 4 years. Stephen tak Everything from pre-sales to post-sales was exceptional. We have purchased all of our vehicles from Stephen Farrar for the last 4 years. Stephen takes time with us to understand exactly what we are looking for, and when I come in for oil changes always takes the time to come and see how we are enjoying our vehicle and assists in everything he can to make sure we are taken care of. Service provided at this dealership is fast and professional. There is no other dealership I will ever use. More

Low Pressure Sales, Excellent Customer Service The dealership allowed me to take several test drives and even to drive it home to make sure I was comfortable with the vehicle. It was a larger truc The dealership allowed me to take several test drives and even to drive it home to make sure I was comfortable with the vehicle. It was a larger truck, and I wanted to ensure this was something I was comfortable driving. There was no pressure to purchase the truck as the salesmen let the vehicle sell itself. There was a minor issue after purchase of the used As-Is vehicle, but Franklin Ram stood behind the purchase and made the repairs at no additional cost to me. I worked with Walt and would recommend him to anyone looking to purchase a vehicle. More

The service department is horrible. Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufac Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufacturer's technical service bulletins for the vehicle and just started replacing parts with no understanding of the manufacturer's repair procedure. This fact was confirmed by Ram customer service. I asked the general manager for a refund of the unnecessary repairs and I was denied. This is the problem with the majority of businesses today. No one wants to take responsibility for their mistake. Lesson learned...take your business elsewhere! More

Repair of Jeep Cherokee I appreciated the service department. The repair was handled well and in a timely fashion. The staff was polite. I will not hesitate to bring my SU I appreciated the service department. The repair was handled well and in a timely fashion. The staff was polite. I will not hesitate to bring my SUV back as service is needed. Stephen is great to work with - a real detail person. Who is so consistent in his following his customers satisfaction. Thanks so much. More