Franklin Chrysler Dodge Jeep Ram

Great buying experience. Had a great experience and got exactly what I wanted. Kyle was very helpful. He knew a lot about the Jeep and quickly got me answers to what he didn’t Had a great experience and got exactly what I wanted. Kyle was very helpful. He knew a lot about the Jeep and quickly got me answers to what he didn’t. He saw me through the whole sale process and even the couple extra things I had done after. More

BEST Dealership in TN Everything from pre-sales to post-sales was exceptional. We have purchased all of our vehicles from Stephen Farrar for the last 4 years. Stephen tak Everything from pre-sales to post-sales was exceptional. We have purchased all of our vehicles from Stephen Farrar for the last 4 years. Stephen takes time with us to understand exactly what we are looking for, and when I come in for oil changes always takes the time to come and see how we are enjoying our vehicle and assists in everything he can to make sure we are taken care of. Service provided at this dealership is fast and professional. There is no other dealership I will ever use. More

Low Pressure Sales, Excellent Customer Service The dealership allowed me to take several test drives and even to drive it home to make sure I was comfortable with the vehicle. It was a larger truc The dealership allowed me to take several test drives and even to drive it home to make sure I was comfortable with the vehicle. It was a larger truck, and I wanted to ensure this was something I was comfortable driving. There was no pressure to purchase the truck as the salesmen let the vehicle sell itself. There was a minor issue after purchase of the used As-Is vehicle, but Franklin Ram stood behind the purchase and made the repairs at no additional cost to me. I worked with Walt and would recommend him to anyone looking to purchase a vehicle. More

The service department is horrible. Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufac Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufacturer's technical service bulletins for the vehicle and just started replacing parts with no understanding of the manufacturer's repair procedure. This fact was confirmed by Ram customer service. I asked the general manager for a refund of the unnecessary repairs and I was denied. This is the problem with the majority of businesses today. No one wants to take responsibility for their mistake. Lesson learned...take your business elsewhere! More

Repair of Jeep Cherokee I appreciated the service department. The repair was handled well and in a timely fashion. The staff was polite. I will not hesitate to bring my SU I appreciated the service department. The repair was handled well and in a timely fashion. The staff was polite. I will not hesitate to bring my SUV back as service is needed. Stephen is great to work with - a real detail person. Who is so consistent in his following his customers satisfaction. Thanks so much. More

Exceptional experience with Donnie. We purchased a 2019 Jeep Cherokee Latitude from you a couple of weeks ago. Donnie was with us from start to finish, and we could not have been more We purchased a 2019 Jeep Cherokee Latitude from you a couple of weeks ago. Donnie was with us from start to finish, and we could not have been more pleased with his work, service, attitude, and assistance. We had 4 dealers to visit over a 2 day period, we started with Franklin CDJR, and we never had a reason to move on to anyone else. We checked out 4 or 5 vehicles, we test drove a few, and settled on the 2019 Jeep Cher. Donnie made the whole thing fantastic and smooth. He explained things well, he took his time, and has a great sense of humor, he was very personable. You have an outstanding sales person and employee in Donnie. Thank you. I have already told friends and family to go to your dealership. …..And we will be back. Mark & Cathy Summers. More

Our Jeep We found that dealing with Franklin Chrysler, Dodge, Jerp and Ram was so easy. The staff was friendly and very helpful. We suggest Stephen if buyi We found that dealing with Franklin Chrysler, Dodge, Jerp and Ram was so easy. The staff was friendly and very helpful. We suggest Stephen if buying new or used. He was very attentive to our needs. More

JEEP COMPASS! My family and I had such a great experience at Franklin CDJR! Stephen went above and beyond to provide us with the best customer service. So excited t My family and I had such a great experience at Franklin CDJR! Stephen went above and beyond to provide us with the best customer service. So excited to be driving a brand new Jeep! Thank you! More

Excellent Service Thank you Stephen Farrah for going above and beyond to deliver my new Jeep Cherokee! The sales process was very simple, paperwork a breeze but to deli Thank you Stephen Farrah for going above and beyond to deliver my new Jeep Cherokee! The sales process was very simple, paperwork a breeze but to deliver my vehicle to me while I was ill went the extra mile! Thank you so much and I look forward to our continued partnership. More

Journey to a Jeep The team at FCDJR from sales to management to finance and service was attentive and thorough through my entire car buying process. One very happy gal The team at FCDJR from sales to management to finance and service was attentive and thorough through my entire car buying process. One very happy gal and her road dawg! More