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Franklin Chrysler Dodge Jeep Ram

Franklin, TN

4.2
367 Reviews
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you an enjoyable and unforgettable experience as well to keep you safe and secure in your vehicle for as long as you own it. We may be the #1 Volume Chrysler Dodge Jeep dealer in Tennessee but we’ll still continue to work as hard as it takes to earn your business. For us treating customers like family isn't just a slogan. It's a way of life because our loved ones live and work in the same communities as you whether you're from Brentwood, Nolesville, Murfreesboro, Spring Hill or Fairview. Please explore our site and see all of the products, services, and information we have to offer. If you have any questions, feel free to send an email, give us a call, or just drop by in person at 1124 Murfreesboro Road right here in Franklin, Tennessee. We look forward to meeting you and forming a long-lasting friendship.
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1124 Murfreesboro Rd

Franklin, TN

37064

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Showing 367 reviews

January 15, 2020

This dealership embodies every stereotype of a shady This dealership embodies every stereotype of a shady dealership. Drove 2.5 hours after emailing the salesman thinking we could get close to the numb More

by L
Recommend Dealer
No
Employees Worked With
Alex Antipov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Franklin Chrysler Dodge Jeep Ram responded

We are so sorry to hear about this. Please stop in or give us a call so we can work this out.

Jan 17, 2020 -

L responded

That’s funny. Give you a call...! I have many times and no cares enough to call back! AND CLEARLY YOU DIDNT READ MY REVIEW OTHERWISE YOU WOULD HAVE SEEN THAT I LIVE 2.5 HOURS AWAY!! So no I can’t just stop in.

January 03, 2020

I have purchased two vehicles and had great experiences both times. They worked hard to make fair for both of us. Would highly recommend them to family and friends! More

by Mark
Recommend Dealer
Yes
Employees Worked With
Donnie Mac
Jan 08, 2020 -

Franklin Chrysler Dodge Jeep Ram responded

Mark, congrats on your new vehicle! We appreciate your kind review and recommendation!

December 31, 2019

no communication after the sale for help I hate negative feedback...but since I cannot seem to get the answers to my questions below is the note sent to the owner that has gone unanswered aft More

by BH
Customer Service
Recommend Dealer
No
Employees Worked With
Owner
Jan 03, 2020 -

Franklin Chrysler Dodge Jeep Ram responded

We are very sorry to hear about your recent experience. We truly care about our customers, and we would like the chance to make it up to you. Please give us a call back at your earliest convenience.

Jan 03, 2020 -

BH responded

What a crock. I’ve called and called. Left messages and emails. You never have responded. Why do you “really care” now!? If you do, then Doug can return my messages. He has my contact info.

December 24, 2019

Service dept is terrible unless you deal with a manager The first time that I went in for service I was told that it would be a few hours because they were "squeezing" me in and that was ok for me. However, More

by jennandmike2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Center Manager
Jan 03, 2020 -

Franklin Chrysler Dodge Jeep Ram responded

We are so sorry to hear that you did not have the experience you deserve at our dealership. We would love to talk to you further about this situation. Please give us a call at your earliest convenience.

December 07, 2019

Very pleasant experience buying a silverado truck after a horrible experience with Newman motors dealership in Newman, Georgia outside of Atlanta. Special thanks to Kyle Reid my Sales Rep who made it all ha More

by Mike
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
Dec 10, 2019 -

Franklin Chrysler Dodge Jeep Ram responded

Mike, congrats on your new truck! We are so happy we could really help you out, and we look forward to doing so again in the future.

December 03, 2019

If you are in the market for a new vehicle, do yourself a favor and save yourself the headache of dealing with other dealers and contact Hunter Stinson for your car purchasing needs. He will get you squared More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Heimgartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Stinson
Dec 03, 2019 -

Franklin Chrysler Dodge Jeep Ram responded

Congrats on your new vehicle! Thank you, Liz!

November 20, 2019

Helpful & Kind I cannot express more how helpful the service men were! I am a young college student and they never tried to take advantage of me for more work that n More

by abigail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Daly
Dec 03, 2019 -

Franklin Chrysler Dodge Jeep Ram responded

Thank you so much, Abigail! We are happy we could help!

November 16, 2019

Friendly Quick Service Equals Peace of Mind I have worked with John on and off for the last six years. First with a Jeep Wrangler and now with my Renegade. I purchased both my vehicles from this More

by debsal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Hafner, John Barker
Nov 18, 2019 -

Franklin Chrysler Dodge Jeep Ram responded

Wow, we are so happy to hear that you had such a great service experience with us! Please don't hesitate to reach out if there is anything else we can do for you.

October 21, 2019

A light in the dark I have bought many cars in my lifetime and. Franklin Chrysler Dodge Jeep Ram is truly a dealership that provided me with the 'best' experience of my l More

by Happy in Franklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex in finance
Oct 23, 2019 -

Franklin Chrysler Dodge Jeep Ram responded

Hi there, congrats on your new vehicle! We are so happy to hear that we could really help you out. Please come back any time for another vehicle or service!

October 15, 2019

DO NOT GO HERE! DO NOT GO HERE. This is by far the worst dealership I have ever had to deal with. I could write a book with a list of issues we have had with this de More

by Breana Sloan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul
Oct 16, 2019 -

Franklin Chrysler Dodge Jeep Ram responded

Breana, we are so sorry to hear about your recent experiences with us. We truly care about our customers and their experiences, and we hope we can make this up to you. Please give us a call at your earliest convenience.

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