Franklin Chrysler Dodge Jeep Ram | Page 17

Brandy was awesome! She was very caring and made sure my experience was great. I plan on returning to this dealership for service. Please ask to see Brandy she will take care of you! experience was great. I plan on returning to this dealership for service. Please ask to see Brandy she will take care of you! More

Speedy service was greatly appreciated. Thank you Angel for expedited first service and making a good first impression. Will be back again. Recommend this dealership to others. Thank you for expedited first service and making a good first impression. Will be back again. Recommend this dealership to others. Thank you More

The employees are friendly and cordial but the policy they are governed by needs improvements. Would like to explain to anyone who cares at dealership. they are governed by needs improvements. Would like to explain to anyone who cares at dealership. More

Everything went great!! Joe Brooks helped me. Told him what I wanted and what my budget was. He went above and beyond to help me!! So happy with the experience and my new Jeep Wrangler what I wanted and what my budget was. He went above and beyond to help me!! So happy with the experience and my new Jeep Wrangler More

Tracy Was very nice and very helpful! I will definitely be back just because of the great customer service. She was overall wonderful and great. be back just because of the great customer service. She was overall wonderful and great. More

I bought my Ram sport about three years ago and I was very happy with the way I was treated. Every time I bring it in for service I feel special. I wouldnt think of going anywhere else for service or to very happy with the way I was treated. Every time I bring it in for service I feel special. I wouldnt think of going anywhere else for service or to purchase a new vehicle. More

customer service I scheduled a 9am appointment for a taillight assembly pigtail replacement (splice). This job is simple - just pull it into the bay - not a difficul I scheduled a 9am appointment for a taillight assembly pigtail replacement (splice). This job is simple - just pull it into the bay - not a difficult fix. I had a funeral to attend at 11am close by the dealer. I arrived 15 minutes early and had to stand by my car for 10 minutes before anyone could check me in. I did the math: 15 minutes to get the car into the bay, 1 hr to repair (a 30 minute job) and 15 minutes for checkout - 90 total minutes by my fat estimate. I departed the dealer at 11:45 (3 hours after I arrived). I missed the funeral. In addition, I was charged a shop fee of $24 (environmental charge) for what? I did not have oil changed. There was nothing to dispose. Customer service said they would contact me regarding the length of stay and the service charge, a day later Christina called. She said she would get and answer and call back within a couple of days. No word. 7 days later I called and left a voice message wth Christina. It has been 2 week. No call back - nothing. I am taking to the web now since I cannot get anyone at the dealer to contact me. It is now a matter of principle. More

Stephanie and Joe were wonderful. They made the process so easy. We live in Murfreesboro but they had the Jeep Compass we wanted so Stephanie helped us over the phone for most of the process. I would recom so easy. We live in Murfreesboro but they had the Jeep Compass we wanted so Stephanie helped us over the phone for most of the process. I would recommend them to everyone. More