Franklin Chrysler Dodge Jeep Ram

This dealership embodies every stereotype of a shady This dealership embodies every stereotype of a shady dealership. Drove 2.5 hours after emailing the salesman thinking we could get close to the numb This dealership embodies every stereotype of a shady dealership. Drove 2.5 hours after emailing the salesman thinking we could get close to the numbers we wanted on a new truck just to find out that there was no way and he knew it all along. We ended up going with it since we were already out there, which we wouldn't have driven out had we known it wasn't possible in the first place. Then found out there were issues that they didn't disclose and chose not to fix before selling it. When I left multiple voicemails with the service manager at the suggestion of my salesman, he opted for total lack of customer service by not returning a single call. After reaching out to my salesman to see what they were willing to do to make it right he did I would have to drive another 2.5 hours each way for them to look at it. Didn't offer to pay a local dealer to fix or come pick up my new truck and get it fixed as other more reputable dealers would have. Telling me it was my fault I wouldn't give them the opportunity to fix it. Why not TAKE the opportunity to be better than a shady car dealership!! I just hope someone reads this and takes their business to another dealer that is willing to earn it and stand behind what they sell and not further the stereotype that all car dealers are shady. More

I have purchased two vehicles and had great experiences both times. They worked hard to make fair for both of us. Would highly recommend them to family and friends! both times. They worked hard to make fair for both of us. Would highly recommend them to family and friends! More

no communication after the sale for help I hate negative feedback...but since I cannot seem to get the answers to my questions below is the note sent to the owner that has gone unanswered aft I hate negative feedback...but since I cannot seem to get the answers to my questions below is the note sent to the owner that has gone unanswered after a multitude of messages left. I'm sick of the time I've wasted. Doug, As a business owner myself I feel I need to explain the horrible customer experience I am still dealing with after buying a very expensive 2019 Ram 2500 Limited from your company. The week before Thanksgiving my father-in-law and I made a decision to trade in the F150 I use for our business on a bigger and better Ram 2500. He had a great experience chatting with Walt Whitehead about trucks and saw a few. I was not available to be with him due to traveling but I got in there the next day or the day after. The day I was able to make it Walt was sick and I talked with Tony Costadini. While Tony didn’t seem to have a real depth of knowledge about the features and benefits of the truck he was able to show me a few and find answers to my questions. My father-in-law joined us a little later in the afternoon. We landed on a granite/gray 2019 Ram 2500. I was lead to believe it was a demo truck because it had around 3600 miles on it. The pricing on it verses another Laramie Longhorn I was looking at didn’t make a lot of sense. Tony took us to see Chauncey Denton. The negotiating seemed a little odd while talking with him as he kept talking about coupons not being available for the truck. This is the first we ever heard about coupons or what that even meant. I guess it was for the employee pricing?? Whatever it was...it was never explained to us by anyone. Again we thought we should have gotten a better discount on the truck since it has clearly been driven and used some since it had 3600 or so miles on it. At any rate, we landed on an agreeable price and went forward. I purchased the truck. I love the truck and what it can do. It’s been doing a great job pulling trailers and doing what I need it to do and I have already put over 5000 miles on it in the short time I’ve owned it. The problem is that when I purchased the truck the truck had already had the XM membership already registered. I was in a few days later trying to get that sorted out when I came in to get the second key fob. That’s when I learned that my truck was already purchased once and had been driven by the owner for 3600 miles. He registered the SiriusXM and UConnect accounts. However, apparently the dealership couldn’t get him financed and he had to return it. That process had to have taken a number of weeks or even a month...maybe longer depending on how much the person drives. This was never disclosed to me...and thus, I feel lied to. I was basically willing to let that go if we can just get the XM membership transferred over to me. Walt spent some time with me in the truck a few days after thanksgiving on the phone (pushing the button in the truck). We learned that the dealership had to fax some form over to Ram in order to change the sale date. I was assured that was going to be taken care of and that I should try the activation part again in 24 hours. I then tried again and again day after day. With no success. The dealership had never taken care of transferring the membership. I would call and/or text Tony to find out. I would leave messages with the receptionist to have a manager call me back. I would call and call the Ram Customer service (the button in the truck) while I drove. I cannot get anyone to help me get the membership. It’s now been over a month and I’m in the same place. SiriusXM still says my truck was sold in August and thus my year subscription is up in August and not November (when I bought it). Tony tells me he can’t do anything and that the management knows. Management never returns my call. I left negative feedback about this from the Ram/Chrysler email I receive asking me to rate my buying process. No one calls me. I call Ram corporate and get ahold of a customer care representative. They ASSURE me my issues have been escalated and that someone would contact me within 24 hours. That conversation was over a week ago. The agent called me Christmas Eve to see if I had been contacted by the dealership. The answer was no. She said she would take care of it. She called me today to confirm that the dealership had contacted me. The answer was no. She kept me on hold to call the dealership to get someone on the phone for me. No one had the time to get on the phone with me and she left the manager a message to call me. That never happened. Leaving negative feedback doesn’t matter. Calling and leaving messages just gets ignored. I don’t have time to sit at the dealership and demand someone pay attention to me....I don’t have time in my life to make someone else do their job. I have my own employees to keep track of to worry about someone else’s employees doing theirs. I don’t want to be that person that makes a big long post on all social media, the BBB, a letter from attorney, or anything crazy like that. So, I’m writing you. I have never experienced anything like this in my life. I purchased a truck from a dealership only to find out the story of the trucks miles wasn’t true and the dealership refuses to help me get issues worked out. I do not know where to turn or what to do. I’m contacting you...as the owner...in hopes that you actually care about your customers. Because it’s clear your sales staff and sales management team do not care about the customer after they get the customer’s money. That part is clear. This should have been a simple thing to take care off. All I was asking for was for the year subscription to SiriusXM and Uconnect and your dealership can’t seem to fix that for me and won’t return any message to tell me why. Also, I’m still waiting on my title and registration from the county. I’m guessing no one wants to call me and tell me that’s available for fear I’m going to ask about the status of the membership? Since Tony put the plate from my old truck on my new truck I’m wondering when I’m going to get pulled over and ticketed for that since I have never heard from the dealership about the registration? This should have been so simple...but yet it’s turned into weeks of my time wasted trying to sort it out. I feel like I should bill you for the hours I spent trying to get your staff to do their job. Will you help get these issues fixed and do something to earn customer satisfaction after I spent a tremendous amount of money with your company? More

Service dept is terrible unless you deal with a manager The first time that I went in for service I was told that it would be a few hours because they were "squeezing" me in and that was ok for me. However, The first time that I went in for service I was told that it would be a few hours because they were "squeezing" me in and that was ok for me. However, after literally 6 hours of waiting, my truck was still not ready and I was told that they were not able to reach my warranty company to get approval and that they would get back to me on it. I did not want to wait any longer so I left. After hearing nothing from them for a month, I decided to call my warranty company myself and see what the hold up was. To my shock, they told me that no one had called them on my behalf at all. I was lied to and wasted a whole day at the dealer for nothing!! I called the manager who passed me off to the service manager who then had me come back in a few weeks later and finally did take care of the problem. I would NOT recommend the service dept there at all unless you deal with the manager. Being lied to and wasting my time led me to find a new truck at another dealer and I am happy I did. The only reason that I gave a 2 star rating is for the service manager who took care of the issue, if it wasn't for him it would've been a zero or 1 star rating. More