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Franklin Chrysler Dodge Jeep Ram
Franklin, TN
368 Reviews
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you an enjoyable and unforgettable experience as well to keep you safe and secure in your vehicle for as long as you own it.
We may be the #1 Volume Chrysler Dodge Jeep dealer in Tennessee but we’ll still continue to work as hard as it takes to earn your business. For us treating customers like family isn't just a slogan. It's a way of life because our loved ones live and work in the same communities as you whether you're from Brentwood, Nolesville, Murfreesboro, Spring Hill or Fairview. Please explore our site and see all of the products, services, and information we have to offer. If you have any questions, feel free to send an email, give us a call, or just drop by in person at 1124 Murfreesboro Road right here in Franklin, Tennessee. We look forward to meeting you and forming a long-lasting friendship.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 368 reviews
April 28, 2020
Excellent People !! Doug, Thomas and the team truly listened and wanted me to get in the vehicle I wanted ! The dealership also made us feel safe as they are taking COVID 19 seriously. BK listened and wanted me to get in the vehicle I wanted ! The dealership also made us feel safe as they are taking COVID 19 seriously. BK More
by KnightHorst
April 25, 2020
Very dismissive and confrontational I was interested in pricing for different trim levels of a Jeep Gladiator but Alex was somewhat hostile and questioned my motivations for doing such a I was interested in pricing for different trim levels of a Jeep Gladiator but Alex was somewhat hostile and questioned my motivations for doing such a thing. The dealership has a decent amount of inventory that I drove over an hour to view but I will be looking to another dealer in the area if it is such a hassle to merely get an offer on a vehicle I am interested in. More
by Potential Buyer
Employees Worked With
March 30, 2020
The rudest dealership Ive ever encountered. They blew a 90k sale by being smart xxx's. Rude. Owner didnt care. Avoid at all cost They have lost the connection to people...the key to sales. They blew a 90k sale by being smart xxx's. Rude. Owner didnt care. Avoid at all cost They have lost the connection to people...the key to sales. More
by Disappointed
Employees Worked With
Doug the owner top notch jerk.
March 29, 2020
Brandy was awesome! She was very caring and made sure my experience was great. I plan on returning to this dealership for service. Please ask to see Brandy she will take care of you! experience was great. I plan on returning to this dealership for service. Please ask to see Brandy she will take care of you! More
by Mrkcoleman100
Employees Worked With
Brandy Willoughby
March 14, 2020
Speedy service was greatly appreciated. Thank you Angel for expedited first service and making a good first impression. Will be back again. Recommend this dealership to others. Thank you for expedited first service and making a good first impression. Will be back again. Recommend this dealership to others. Thank you More
by krogers
Employees Worked With
Kyle Reid
March 14, 2020
The employees are friendly and cordial but the policy they are governed by needs improvements. Would like to explain to anyone who cares at dealership. they are governed by needs improvements. Would like to explain to anyone who cares at dealership. More
by pweil39611
Employees Worked With
Brandy Willoughby
March 03, 2020
Everything went great!! Joe Brooks helped me. Told him what I wanted and what my budget was. He went above and beyond to help me!! So happy with the experience and my new Jeep Wrangler what I wanted and what my budget was. He went above and beyond to help me!! So happy with the experience and my new Jeep Wrangler More
by italy718
February 25, 2020
Tracy Was very nice and very helpful! I will definitely be back just because of the great customer service. She was overall wonderful and great. be back just because of the great customer service. She was overall wonderful and great. More
by malindalosborne07
Employees Worked With
Tracy Stinson
February 21, 2020
I bought my Ram sport about three years ago and I was very happy with the way I was treated. Every time I bring it in for service I feel special. I wouldnt think of going anywhere else for service or to very happy with the way I was treated. Every time I bring it in for service I feel special. I wouldnt think of going anywhere else for service or to purchase a new vehicle. More
by Harry
Employees Worked With
Seth Jacobs
February 07, 2020
customer service I scheduled a 9am appointment for a taillight assembly pigtail replacement (splice). This job is simple - just pull it into the bay - not a difficul I scheduled a 9am appointment for a taillight assembly pigtail replacement (splice). This job is simple - just pull it into the bay - not a difficult fix. I had a funeral to attend at 11am close by the dealer. I arrived 15 minutes early and had to stand by my car for 10 minutes before anyone could check me in. I did the math: 15 minutes to get the car into the bay, 1 hr to repair (a 30 minute job) and 15 minutes for checkout - 90 total minutes by my fat estimate. I departed the dealer at 11:45 (3 hours after I arrived). I missed the funeral. In addition, I was charged a shop fee of $24 (environmental charge) for what? I did not have oil changed. There was nothing to dispose. Customer service said they would contact me regarding the length of stay and the service charge, a day later Christina called. She said she would get and answer and call back within a couple of days. No word. 7 days later I called and left a voice message wth Christina. It has been 2 week. No call back - nothing. I am taking to the web now since I cannot get anyone at the dealer to contact me. It is now a matter of principle. More
by pitchsheet
Employees Worked With
Christina
