Franklin Chrysler Dodge Jeep Ram

This review is specifically regarding the service department at CDJR Franklin.  Due to poor (or, in some instances, none) communication, incompetence, and overall lack of basic customer care, my Jeep department at CDJR Franklin.  Due to poor (or, in some instances, none) communication, incompetence, and overall lack of basic customer care, my Jeep has been into the service department four different times to fix what one would consider a small issue.  Parts were not ordered at all, parts were ordered incorrectly, and communication was initiated by this dealership only after they had my Jeep for longer than initially stated - including, in one instance, overnight.  After filling out a survey halfway through this ordeal, expressing my displeasure, the dealer said they would install all of the correct parts and even detail my car, as a show of appreciation for all of the inconvenience I went through.  Neither of these things were done.  In fact, incredulously, another part on my Jeep was broken in the process of “fixing” the original issue.  The service manager blamed his staff and said he was “cleaning house” to make things better.  He promised that if I brought my Jeep in a final time, they would fix everything, they would detail it, and they would have a loaner for me, ready to go.  They did not detail my Jeep, and they did not have a loaner for me ready to go at my appointment time.  This time there was no employee to blame and it is clearly a direct reflection of the leadership at CDJR Franklin. More

My overall experience was exceptional. Joe in sales and Hannah in finance took great of me and made my whole experience very enjoyable. Great dealership! Hannah in finance took great of me and made my whole experience very enjoyable. Great dealership! More

Loved the great experience of my purchase thanks to my great salesman Joe Brooks. the process was so smooth and i never felt pressured at all during the buying process. great salesman Joe Brooks. the process was so smooth and i never felt pressured at all during the buying process. More

Michael Armani was great. It took a couple of days, but we were finally able to meet on a price that worked for both of us. we were finally able to meet on a price that worked for both of us. More

My experience at Franklin CDJR was great from the beginning. I inquired about a vehicle online and received an email from a sales representative almost immediately. Aric took great care of me, he kne beginning. I inquired about a vehicle online and received an email from a sales representative almost immediately. Aric took great care of me, he knew what I was looking for and made sure I was aware of every option in my price range. I came to look at a particular Jeep, but when he showed me other options I found a much better fit for myself. Aric was the perfect sales representative to fit my needs and didn’t try to push me to get something I didn’t want. He worked hard to get me a fair deal for my purchase and trade in and, even on his day off, he made sure that I was being taken care of. I was also very pleased with Stephen and Greg in financing who accommodated my needs even in a time crunch. I would hands down refer my friends and family to shop with Aric at Franklin CDJR! More

STEPHANIE HUGHES WAS GREAT SHE MET OUR NEEDS AND GOT US IN A 2016 JEEP CHEROKEE LIMITED. GREG IN FINANCE WAS EXCEPTIONAL PURCHASE WAS FAST AND EASY IN A 2016 JEEP CHEROKEE LIMITED. GREG IN FINANCE WAS EXCEPTIONAL PURCHASE WAS FAST AND EASY More

the financial manger lanre took very good care of me. He was professional and provided excellent customer service. first time at the dealership and i enjoyed the experience. was professional and provided excellent customer service. first time at the dealership and i enjoyed the experience. More

Great negotiator and bring me great choices of vehicle and conditions! He made everything on his aide to have a great deal for both sides! and conditions! He made everything on his aide to have a great deal for both sides! More

The guys at Franklin Chrysler Jeep Dodge exceptional. I worked with Thomas for the purchase of my new Dodge Durango. They were professional, and though there was a small issue with white time during my pur worked with Thomas for the purchase of my new Dodge Durango. They were professional, and though there was a small issue with white time during my purchase, Thomas and the management went above and beyond to ensure that I was satisfied. In the end I got a good deal on a vehicle, and the sales team at the dealership showed me that they appreciated and wanted my business. If you were in the market for a new or used vehicle, give this dealer a shout, On a sidenote, Thomas was very professional and never pushy, if this is your first time buying a vehicle or your 10th time, you would be well served with Thomas and with this dealership. More

Great All Around Dealership - Love My Jeep I've been pleased with the sales and service of Franklin Chrysler, Dodge Jeep Ram (FCDJR) for over 6 years and I have purchased multiple vehicles from I've been pleased with the sales and service of Franklin Chrysler, Dodge Jeep Ram (FCDJR) for over 6 years and I have purchased multiple vehicles from from FCDJR over the same period of time. Very professional team that is trustworthy and customer focused. They all work very hard to earn my business and I am appreciative. More