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Franklin Chrysler Dodge Jeep Ram
Franklin, TN
367 Reviews
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you an enjoyable and unforgettable experience as well to keep you safe and secure in your vehicle for as long as you own it.
We may be the #1 Volume Chrysler Dodge Jeep dealer in Tennessee but we’ll still continue to work as hard as it takes to earn your business. For us treating customers like family isn't just a slogan. It's a way of life because our loved ones live and work in the same communities as you whether you're from Brentwood, Nolesville, Murfreesboro, Spring Hill or Fairview. Please explore our site and see all of the products, services, and information we have to offer. If you have any questions, feel free to send an email, give us a call, or just drop by in person at 1124 Murfreesboro Road right here in Franklin, Tennessee. We look forward to meeting you and forming a long-lasting friendship.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 367 reviews
September 16, 2021
Friendly and efficient staff. Each person from the check in personnel to service advisor was helpful. Dalton took the extra time to explain the work being performed. Vehicle was done within estimated time. in personnel to service advisor was helpful. Dalton took the extra time to explain the work being performed. Vehicle was done within estimated time. More
by Thomas K
Employees Worked With
Dalton Johnson
September 09, 2021
Ok, So this time was a great experience. We had Mike as our advisor and he was great.He took care of our needs and made sure things were done right, Thanks Mike our advisor and he was great.He took care of our needs and made sure things were done right, Thanks Mike More
by Peanut2011s
Employees Worked With
Michael Bolling
August 30, 2021
Excellent service and communication. Definitely will be back for the following service intervals. All in all took about an hour or less to get the service completed and be on my way. back for the following service intervals. All in all took about an hour or less to get the service completed and be on my way. More
by mnada21
Employees Worked With
Seth Jacobs
August 24, 2021
Wish there was a score below 1 star! f you live in the Nashville area, save yourself a lot of problems and DO NOT buy or service a vehicle at Franklin Chrysler Dodge Jeep Ram! The absolute worst service I Nashville area, save yourself a lot of problems and DO NOT buy or service a vehicle at Franklin Chrysler Dodge Jeep Ram! The absolute worst service I have ever experienced in over 20 years! I normally do not post things like this, but I feel so compelled to help others not end up dealing with the issues we are. The extreme lack of professionalism, mismanagement, and DAMAGES we have had to deal with because of this dealership is truly mind-blowing. Can you imagine going to pick up your vehicle (after the 5th time they were suppose to fix it and over 2 collective months of it being at the dealership) and there are now *new* major interior and exterior damages that occurred while it was being serviced? Almost every time we have brought in our Jeep, it has incurred damages by this dealership. It also "mysteriously" is missing 3/4 of a tank of gas when we pick it up. It is totally unacceptable. Please heed this warning! I am seriously considering standing on the street outside this dealership with a sign warning others. It's just THAT BAD. I wish someone would have done this for us before we purchased our new Jeep here last year. We love the Jeep, but 150% regret buying from this dealer. More
by Skale
Employees Worked With
July 03, 2021
Don’t be fooled into purchasing warranty’s. I bought my 2020 Dodge Charger in September. The sales team was very nice and professional. I wanted to protect my investment so I purchased warranty’s that woul 2020 Dodge Charger in September. The sales team was very nice and professional. I wanted to protect my investment so I purchased warranty’s that would cover my vehicle from bumper to bumper. It has been mission impossible to get any kind of service to my vehicle other than an oil change. I’m a service member, been in the army 15 years. No one deserves to be treated this way. Back in May I took my vehicle in to have the rims repaired for curb damage. I spoke with Brian Kloosterman who took photos of the damage and assured me it would be repaired in a timely manner. I haven’t heard from him or anyone from the dealership. I’ve called twice and both times I was told a manager would call me back. I’ve sent emails and left the management a voicemail. All to no avail. I give up with this dealership. It’s clear that they only want my business when I’m the one paying. More
by pknightj
May 11, 2021
We have had to return to the Service Center 4 times (spending 14 hours sitting in the waiting room) for the same issue (on a 2018 model with <44K miles) and they have charged us $1,500, and have not fi (spending 14 hours sitting in the waiting room) for the same issue (on a 2018 model with <44K miles) and they have charged us $1,500, and have not fixed the problem. This situation has put us in dangerous situations on three different occasions as the car died in intersections and on hills after they told us "it should be good to go". There have been no apologies and no refunds for the issue. We have lost all confidence and trust in this dealership and their service center, and would never recommend anyone visit. More
by daveycrock96
Employees Worked With
April 30, 2021
This dealer uses deceptive pricing tactics. An example being; a Certified Chrysler Pre-owned (CPO) offered for sale. Upon inquiring about the CPO the salesman was specifically asked about "Any additional being; a Certified Chrysler Pre-owned (CPO) offered for sale. Upon inquiring about the CPO the salesman was specifically asked about "Any additional fees/costs/add on's?" only to be told "No." Upon receiving a buy proposal from the dealership a cost of $1,295 was 'added on to the listed price on their site. This $1,295 was for me to pay Franklin CDJR for them to CPO the vehicle. When the salesman was asked, a logical explanation could not be offered, particularly when I reiterated that I had asked him specifically about add on's. The Used Car Manager, Alex Antipov when queried via email did not respond. I was told via the floor sales "He had no intention of calling me back." Another manager did finally call me after an additional email was sent. Lacking in trust and forthrightness. More
by 6375jrobbins
Employees Worked With
