Franklin Chrysler Dodge Jeep Ram

Don’t be fooled into purchasing warranty’s. I bought my 2020 Dodge Charger in September. The sales team was very nice and professional. I wanted to protect my investment so I purchased warranty’s that woul 2020 Dodge Charger in September. The sales team was very nice and professional. I wanted to protect my investment so I purchased warranty’s that would cover my vehicle from bumper to bumper. It has been mission impossible to get any kind of service to my vehicle other than an oil change. I’m a service member, been in the army 15 years. No one deserves to be treated this way. Back in May I took my vehicle in to have the rims repaired for curb damage. I spoke with Brian Kloosterman who took photos of the damage and assured me it would be repaired in a timely manner. I haven’t heard from him or anyone from the dealership. I’ve called twice and both times I was told a manager would call me back. I’ve sent emails and left the management a voicemail. All to no avail. I give up with this dealership. It’s clear that they only want my business when I’m the one paying. More

Excellent service and workmanship. I’ll be using them for future needs. I particularly appreciate Josh my service manager. Done Done Done Done Done Done future needs. I particularly appreciate Josh my service manager. Done Done Done Done Done Done More

I’m being kind with 3 stars that’s because the advisors are always awesome and understand the frustration. I’m simply not the one to complain but when I feel something is broken and needs to be fixed I hav are always awesome and understand the frustration. I’m simply not the one to complain but when I feel something is broken and needs to be fixed I have to say something. The most aggravating thing about this dealership and maybe it’s other dealers as well. Is that when you make an appointment online for basic maintenance. The wait times are completely ridiculous and you mind as well expect a several hour wait. What is the point of making an appointment it just does not make any sense at all. After doing some research I found out that the advisers are as aggravated as the customers. When you make an appointment online you’re actually make an appointment to see an advisor not what you actually are going there for. I would love to continue to use this dealer if they would get their act together and fix this crap if I make an appointment I expect my appointment to be what I made it for not to speak to the advisor about what I need done. The advisers have been awesome and when I say awesome I mean above and beyond. They understand the frustration and they go above and beyond to make sure that when I’m there for is repaired but that comes with a very lengthy wait time! My last appointment that I made online was for a basic maintenance oil change and air filter and I also had a problem with my windshield wiper fluid not working. I stated this in the appointment details. When I get there they tell me it could be several hours to fix.Again what the xxxx is the point of making an appointment if I have to wait several hours. I’m not rebuilding an engine. Please guys I’ve always been a dedicated dodge fan I want to support you but you got to get your stuff together here. They ended up taking the time to fix the windshield wiper fluid sprayer. But it broke again the same day. But that’s not the point. Now I have to debate on making another appointment to be told that I’m gonna have to wait several hours to get a basic fix completed. And to make it clear the advisor I had on this last appointment and the ones I’ve had in the past are awesome and they understand the frustration so dodge fix this for your people they know it’s broken! More

Second purchase and worst experience. I researched my 2019 Ram 2500 and found the one I wanted at this dealership because it was advertised as “certified per-owned”. To me this means that it has been ful 2019 Ram 2500 and found the one I wanted at this dealership because it was advertised as “certified per-owned”. To me this means that it has been fully inspected and any flaws were repaired to ensure it’s ready to sell. This was not the case since when we test drove the truck it had a bad vibration and the rear parking sensors didn’t work. I told the salesman, who was great, that I wouldn’t take the truck in that condition. He assured me that he would have it checked out and attempt to fix it, so we scheduled another test drive a few days later. Upon return, the test drive proved the had fixed the vibration but the parking sensors we’re still not functioning. He assured me again that it was one bad sensor and it had been ordered. You would think that if you’re trying to sell a “certified” used car you would at least ensure it was functioning as it should and was detailed before customers see it. When I approached the truck during the first test drive I noticed dried cement residue on the drivers step and found a plastic spoon and large screw on the rear floor. Now for the irritating part. They were asking well over book value for the vehicle so we attempted to negotiate the price showing the book value from several sources. Taking into consideration the dealers gross margin, I still couldn’t agree to their asking price in the trucks current condition. They sent an “appraiser” to look at my trade and I watched him drive it literally 75 ft from one spot in the lot to another. The sales manager offered me the lowest possible trade in value “rough condition” which was an insult. My trade was in no worse condition than the one I was trying to buy, in fact all of the sensors on mine actually worked, and they still didn’t clean the dried cement off of the side step. After some intense negotiation we finally agreed to a sale with the assurance that the rear sensors would be repaired. Now mind you, according to the dealer records this truck had been on their lot for 60+ days. This tells me that the mechanics that inspected it didn’t notice or fix anything prior to rating it sale ready. After the sale I have been in contact with my salesman multiple times about the rear parking sensor since it’s inoperability affects other crucial safety features. I have been told for the past three weeks that the part is “on order”. This is unacceptable since I could order the direct factory replacement part and receive it in less than a week. Now as I said, the salesman I dealt with was great, the failures I observed were above him. More

First, to be fair. Matthew in sales was great and responsive. Horrible sales management. Dishonest and incompetent. Buyer beware. I went in to buyout a lease and purchase a new Jeep. They tried to responsive. Horrible sales management. Dishonest and incompetent. Buyer beware. I went in to buyout a lease and purchase a new Jeep. They tried to manipulate me into paying bogus fees. They were a total waste of time. Their service department is always overwhelmed and short staffed. I took my business to Freeland Dodge. They have been super helpful and have a terrific service department. More