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Frank Leta Buick GMC

Cape Girardeau, MO

Overview
Employees
Reviews
Vehicles
4.0
213 Reviews
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511 S Kingshighway St

Cape Girardeau, MO

63703

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Showing 213 reviews

April 29, 2026

Everyone was cordial and accommodating. There was quite a bit of waiting due to circumstances I wasn’t really aware of, but they got everything taken care of (with an overnight stay at Plaz More

by How would I know my screen name????
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody West, Terra Gross, and one other female whose name I can’t remember
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Apr 30, 2026 -

Frank Leta Buick GMC responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 29, 2026

this is the worst car buying experience i have ever had, i would not recommend this place to anyone More

by RV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2026 -

Frank Leta Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 18, 2026 -

Frank Leta Buick GMC responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (573) 837-4191.

April 28, 2026

No update on problems. Had to call to find out after calling numerous times before someone got back to us More

by bonrob71
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasiddy
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May 03, 2026 -

Frank Leta Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 18, 2026 -

Frank Leta Buick GMC responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (573) 837-4191 when you have a chance. Thank you, and we look forward to hearing from you.

April 26, 2026

Very good experience. Did not feel pressured! Everyone that I dealt with was very friendly and professional. More

by cathygraham50jjj
Recommend Dealer
Yes
Employees Worked With
Dani Tharnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dani Tharnish
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Apr 27, 2026 -

Frank Leta Buick GMC responded

It’s wonderful to hear your purchase of the new Buick Enclave was pressure-free and that our team treated you with warmth and professionalism. If you ever have questions or need anything, please let us know. Dani

April 25, 2026

Steven was very good salesman. Knew the answers to all our questions. Took time to show us how the settings for new car features worked. Did not like trying to communicate with s More

by tacodavis2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steven Galemore
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Apr 26, 2026 -

Frank Leta Buick GMC responded

Here at Frank Leta Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Steven, and it was a pleasure having you at the dealership. We appreciate your review!

April 24, 2026

Dani was very honest and wasn’t just trying to put us in anything. We gave her a budget and she did the rest! I highly recommend! More

by bellcortez96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Irby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Vass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Tharnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2026 -

Frank Leta Buick GMC responded

It’s great to hear that Dani’s honest approach and respect for your budget made a positive difference. We’re pleased she could find the right option for you. Thank you for recommending our team.

April 24, 2026

They were friendly and went out if their way to treat you and your auto mobile with respect More

by bsalavarria59
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Apr 24, 2026 -

Frank Leta Buick GMC responded

We appreciate hearing that our team was friendly and showed respect to both you and your Buick Envision during service. It’s important to us that every vehicle receives careful attention. Thank you for choosing us for your service visit.

April 24, 2026

Oil change They did a checklist on the car to. And a tire rotation Very friendly More

by Jerrylively64
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 24, 2026 -

Frank Leta Buick GMC responded

What a pleasure to hear the oil change, vehicle inspection, and tire rotation went smoothly with our friendly team. Thank you for trusting us with your Buick and please let us know if we can assist again.

April 24, 2026

Place is a cluster. They will get in such a hurry to get you out the door with a vehicle they will forget customer service all together More

by Daniel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dani Tharnish
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 29, 2026 -

Frank Leta Buick GMC responded

Hello Daniel: We're sorry that you didn't have a completely satisfying visit. Please feel free to reach out to us directly to discuss. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 25, 2026 -

Frank Leta Buick GMC responded

Hello Daniel, thank you for sharing your experience with us. We sincerely apologize for the lack of customer service you encountered and understand how frustrating that can be. We hope you'll give us another chance to provide you with the reliable service you deserve. Please reach out to us directly at (573) 837-4191 when you have a chance. Thank you, and we look forward to hearing from you.

April 20, 2026

Friendly to work with Easy to make appt Explain what needs to be done Keeps you informed More

by carolynschmidt2
Recommend Dealer
Yes
Print
Apr 20, 2026 -

Frank Leta Buick GMC responded

Carolyn, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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