Jeff Irby

Problem with the safety system in My buick envision. Had an appointment on the 24th of September to have the alert checked. I was told that a part had to be ordered. And left to find out that the Da Had an appointment on the 24th of September to have the alert checked. I was told that a part had to be ordered. And left to find out that the Dash display had been turned off. The cruise control, blind spot warning and other safety did not work. BY the time I got home the shop was closed and I had to wait until the following day to report the problem. When I spoke to the CSR I was told that someone would return my call. Still wait almost 3 weeks later. I drove back to the dealership (not in the car they had sold me) on the 12th of Oct. Ask about what was going on and the answer was part is on order, can't do anything but wait. So basically I was told the same thing as when I took in a GMC terrain last december. That vehicle had a front end that shaking. Just drive the vehicle you can't hurt it. Well after being told that They could not work on that suv until approved by GM. Tried to get help from GM to no avail. I decided to trade it in for the buick that is now giving me problems. (I lost 7000 dollars on the deal) Now the Buick is setting in my driveway not being driven due to the safety concerns on my part. I tried to speak with the general manager about it but all I got was a Person that perfected to raise her voice to tell me it was not her proble/fault that my car broke. After listening to rate. I left to call GM myself. Of course they where not of much use. I was told that if a part is on backorder then it is on backorder The one thing that I found out was GM will authorize a loaner car until mine repair. The general manager of Leta gmc told me that they would not. I called her after getting this information and of course she did not answer and it is closing time for her without returning my call. The dealership has not helped in away after buying 3 new cars from in the last 4 years. I will never trust anything told to me by the dealership and will never return after this proble is taken care of. The only reason I am waiting for the fix is because the GM spoke person I spoke with told me that if I go to another dealership I would be put on the back of the line for any replacement part that they ordered. Last comment I was informed of the problem on the 24th of sept. and my part was not ordered until the 1st of Oct. More

Print

I love the people there. and when sind to get you the person was sweet and when sind to get you the person was sweet More

by brewerynorma Verified Customer Verified Customer

Print

I came in super bummed because I needed a new car and was only going in for options. I walked out with a vehicle, Andrew was absolutely fantastic and even though he’s still kind of new, he knew what he was t only going in for options. I walked out with a vehicle, Andrew was absolutely fantastic and even though he’s still kind of new, he knew what he was talking about and very thorough with his sale. Very nice man! More

Print

Thjs is my 2nd vehicle purchase within 6 months from frank leta and my favorite saleslady danni she made the process super easy and we live iver 2 hrs away and she made sure she went out of her way on frank leta and my favorite saleslady danni she made the process super easy and we live iver 2 hrs away and she made sure she went out of her way on both vehicles to send me pics and videos and when it was time to sign on the dotted line it was super easy and not once did i feel pressured from the test drive to the paperwork. More

by arthurwroblewski Verified Customer Verified Customer

Print

Everytime I come in there for one thing you all find something else. Last week after coming in there for a fuel injection you said I needed a new air filter too so I let you all replace it. Then the wom something else. Last week after coming in there for a fuel injection you said I needed a new air filter too so I let you all replace it. Then the woman comes back and says the service department said I need new tires! I asked, how so when I don't even have 25,000 miles on my vehicle? She said, 'Let me ask and I'll come back. When she returns she said, ' Services said your tires may be good for another year? When I got my $305 receipt they had already priced the tires at $1100 and an alignment of $139 that I did not ask for! I am so sick of these dealerships looking for ways to make more money off of paying customers especially older women!!!!! More

by maxinemontgomery37 Verified Customer Verified Customer

Print

Friendly and very helpful with getting you in the right vehicle. Recommend this dealership to everyone. vehicle. Recommend this dealership to everyone. More

by stankoeller Verified Customer Verified Customer

Print

Was very disappointed in the information I was given as to how long the job would take. I was told the work could be completed on Wednesday but it would need to be sealed and kept overnight and I could get to how long the job would take. I was told the work could be completed on Wednesday but it would need to be sealed and kept overnight and I could get the car on Thursday. But that didn't happen. On Thursday I was told it would need to be kept over the weekend. With Memorial Day I was finally able to get the car on Tuesday. I asked to speak to speak to someone in charge (over the phone when I learned this) and I was transferred and had to leave a message for my call to be returned. It never was! More

by hwh1714 Verified Customer Verified Customer

Print

Dani was very honest and wasn’t just trying to put us in anything. We gave her a budget and she did the rest! I highly recommend! anything. We gave her a budget and she did the rest! I highly recommend! More

by bellcortez96 Verified Customer Verified Customer

Print

If you’re looking for a car or truck Frank Let’s gas you! I have bought Several trucks from this dealership, they never disappoint. I have bought Several trucks from this dealership, they never disappoint. More

Print

Brandon was very professional and made sure we got the best service. The dealership was clean and very tasteful. best service. The dealership was clean and very tasteful. More

Print