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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews
Call Service Center (806) 796-7777

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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July 25, 2023

Excellent Service! Excellent employees! Blah blah blah blah blah, stop asking for more, please. Blah More

by Ro
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Jul 25, 2023 -

Ro responded

The service is excellent…these surveys suck! Please fire the person or company responsible!

July 14, 2023

Ronnie is always helpful. Great customer service Always appreciate the communication and quick service Will be back More

by cwisdom
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Jul 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 08, 2023

Purchased my truck here in Feb 22 from Phillip, and we've always serviced it here since then. The service is great, very prompt, and they have always done a good job with maintenance on the truck. More

by TLX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jul 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 03, 2023

Great sales personnel, along with good service department prompt repairs service riders could be more appropriate about working with the customer More

by dprieto56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 27, 2023

Best honest business ever been to thank. s to service man BIG RONNIE !!! And Even though I dont have a brand new vehicle he treats me like a number one best customer . More

by tedsowell
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service dept . Ronnie
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Jun 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 26, 2023

The men who talk to us and work on our car are very good at what they do. More

by sburelsmith
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mike Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Jun 27, 2023 -

sburelsmith responded

They were good at doing the work on our car.

June 25, 2023

Very nice. Got right back to me when I called. Got our truck into the shop quickly. Installed our hitch quickly. Took my husband to our house in a very reasonab More

by Sew4umb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
I worked with the service center. Do not remember who I worked with.
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Jun 26, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 17, 2023

Fast oil and tire rotation. No appointment required. Good service, good people. Follow up call to make sure all was ok! More

by popcorn4698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 17, 2023

2 It’smy favorite because they are the best in the world they have a good service and the best employees thank you Frank Brown More

by teresa1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
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Jun 22, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 16, 2023

Very friendly staff! They are the best priced oil change in Lubbock. Always get my car taken care of in a timely manner. Shoutout to Dean!! More

by maddyz2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Jun 22, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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