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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,282 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,283 reviews

September 18, 2022

This was the easiest and fastest car deal we have ever been a part of and will definitely recommend them More

by Morgan.davila
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

September 16, 2022

They were very helpful and they were very easy to deal with it was a great experience More

by scott.royalbuildings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

September 16, 2022

Dean was very helpful at helping me and arranging my appointments. Very efficient and great service. More

by Andrew
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
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Sep 19, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 16, 2022

When I brought the truck I test drive a diesel liked it? The salesman told me that they had a gas with everything the diesel had, I took his word!!! An doesn’t even hav half of what the diesel offer, The More

by lana_banana2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR an Ethen
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Sep 19, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

September 16, 2022

Great and professional sale experience It was easy we got what we needed Coming back for more Thank you all More

by EYALSW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

September 15, 2022

Customer service was good. Didn’t have to wait long It would be nice if they were open on Saturdays for oil changes More

by lvalderaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Constancio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 15, 2022

We have done business with them for many years and will continue to. They treat us like family. Thanks FRANK BROWN. More

by stuesaunt61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Report | Print
Sep 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 14, 2022

Courteous & helpful in all aspects ; service done in very timely manner . Thanks for solving my alarm issue More

by suzanne.bloodworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in service dept
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Sep 15, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 13, 2022

Ronnie and sonny rivera and staff in service always does a amazing job with my vehicles More

by darrion1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie in service
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Sep 14, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Sep 14, 2022 -

darrion1963 responded

Youre most welcome.

September 11, 2022

Prompt and excellent service. Frank Brown has a great and friendly staff. I so happy I purchased my car there. More

by orosco.patsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director

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