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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,281 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,281 reviews

January 17, 2023

Dean was courteous, helpful, and communicated with me clearly while repairing my vehicle. Best service experience I’ve had at a dealership in uears! More

by mandy_winton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 18, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 14, 2023

Very nice and friendly. I bought my vehicle there. I'm very satisfied with my it. I thank- you for your service. More

by anacantu334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Gonzales
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Jan 18, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 13, 2023

They are always helpful and courteous, especially the men in the service department. Terry is always courteous and the driver always is very friendly and professional More

by annapete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 12, 2023

Very satisfied with the whole buying experience at Frank Brown. Deeandra was great and made the whole buying process a breeze. I would recommend Frank Brown for anyone in the market. More

by marisalelo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 12, 2023

I loved how helpful and how quick I was able to receive my car, I was very satisfied More

by olibacervantes024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 12, 2023

The personnel were very professional and courteous. They checked on me several times to see if I needed anything. More

by bkimball0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronny
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Jan 13, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 12, 2023

I really loved how convenient the oil change was. It was quick to pull in the car, and it was done in about 1.5 hours (I got some breakfast in the meantime, and let the technician know, so it was per More

by carhuff.ely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 12, 2023

The service agent discussed the service options on my 2016 CR-V as it has just under 30000 miles. He is quite competent & I am completely satisfied with its present & future needs. More

by pebble100c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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Jan 13, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 11, 2023

Albert went above and beyond to help my husband & I was walk away the car we wanted!!! He made sure to answer every question and helped us get our car in time for our trip! He was very kind and helpful! I More

by laurenkernsmith4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Lara
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Jan 11, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 11, 2023

They are effecient, informative, and friendly. I feel that I can always count on them! More

by ronsanbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greeter, problem solvers, mechanics.
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Jan 11, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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