March 23, 2023

SERVICE VISIT

Great customer service friendly environment Thanks for your service.and on time job done . Good people. your service.and on time job done . Good people. More

by Lalith.Wimalarathne

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Robby Phillips

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Mar 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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March 22, 2023

SERVICE VISIT

Great customer service awesome workers Terry and Robert caring fast service always good always friendly caring fast service always good always friendly More

by johnnyolvera1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Robert and Terry

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Mar 23, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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Mar 23, 2023 -

johnnyolvera1 responded

Of course we will continue to use y’all.

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March 22, 2023

SALES VISIT - USED

Customer service was excellent I live in Amarillo and Mike brought the truck to me, which was very convenient Mike brought the truck to me, which was very convenient More

by desisneros

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Mike Brown

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Mar 23, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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March 22, 2023

SERVICE VISIT

Truck was ready when I asked for it to be ready at 8:00 am. Thank you so much. am. Thank you so much. More

by rsguel

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Ricardo Alegria

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Mar 23, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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March 21, 2023

SALES VISIT - NEW

Dee was great to work with and took care of all the details. I would do this again for sure. details. I would do this again for sure. More

by retrorider

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Deanndra Mathes

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Mar 21, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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March 21, 2023

SALES VISIT - NEW

Thoroughly enjoyed working with Miss D and Michael. Very pleasant, knowledgeable, and professional. Even though on Saturday it was very busy, I still felt well looked after. Thank you both very much Very pleasant, knowledgeable, and professional. Even though on Saturday it was very busy, I still felt well looked after. Thank you both very much! Michael Presley More

by m.presley

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Michael, Deanndra Mathes

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Mar 21, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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Mar 21, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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March 21, 2023

SALES VISIT - USED

I was in the market for a 3/4 ton pickup with a gas motor and looked all over town with no luck, until I found one at Frank Brown. I reached out to them online and was contacted very quickly by Tyson who pr and looked all over town with no luck, until I found one at Frank Brown. I reached out to them online and was contacted very quickly by Tyson who provide me more information about the truck. He was very helpful in getting the process going without making my wife and I feel rushed about purchasing the truck. We came in a few days later to test drive the truck and were treated great by Tyson when we decided to move forward with purchasing. More

by Lonespartan

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Tyson Hall, Albert Botello

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Mar 22, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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March 19, 2023

SERVICE VISIT

I’m pretty freaked out my brand new car broke down, but at least Dean L. was cool and understanding. Thankful for him and his hard work. at least Dean L. was cool and understanding. Thankful for him and his hard work. More

by djm12988

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Phillip Richardson, Ricardo Alegria, David Hendrix, Robby Phillips

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Mar 21, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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March 19, 2023

SALES VISIT - USED

OUT OF STATE BUYER! PLEASE READ THIS! I found the exact car for which I had been looking. When I made my first contact to Frank Brown, I was connected with Ricardo Aleg PLEASE READ THIS! I found the exact car for which I had been looking. When I made my first contact to Frank Brown, I was connected with Ricardo Alegria. He was not pushy or belligerent, but very helpful in answering all the questions I had about the car. He took the time to FaceTime me and show me every detail possible about the car. He did not hide anything from me. It was a bit of risk for me (money and time) to fly from KY to TX to do this deal. My offer was immediately accepted, and the paperwork was overnighted to me (I financed in my town). When I arrived at Lubbock airport, Ricardo was waiting for me. When we arrived at the dealership to physically see the car, there were zero surprises. It was exactly what Ricardo told me it was. After the test drive, I sat in the office for a total of 5 minutes. He handed me the keys and I was on my way. The process could not have been any easier! If I could give more than 5 stars, I would. Thanks Ricardo and Frank Brown! More

by HOWDY

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Ricardo Alegria

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Mar 21, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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March 18, 2023

SERVICE VISIT

Fixed my Yukon fast. Thank you so much for the quick turnaround. I am very grateful. Thank you so much for the quick turnaround. I am very grateful. More

by diann

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Terry in service department.

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Mar 21, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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