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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
Vehicles
4.7
4,358 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

May 04, 2023

The dealing was not great The people that make the deciding yes or no just didn't far right with me. I gave them a good offer and they turned me down. Then they talked it over and called me up with th More

by rrr1945@comcast.net
Recommend Dealer
No
Employees Worked With
Norma
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May 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 03, 2023

Robby Phillips was very helpful and answered all the questions I had very nice man More

by jeremygonzales4422@gmail.com
Recommend Dealer
Yes
Employees Worked With
Robby Phillips, Robby Phillips
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May 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 03, 2023

Great service the sales person was very professional and explanatory.Definitely would recommend to my friends More

by armandoarreola64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen, Kienan Beasley
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May 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 02, 2023

They were very quick and helpful! Made the process easy, and easy to work with. More

by taragreen16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
May 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 02, 2023

We're from out of state and purchases our vehicle from Frank Brown GMC. We worked with Philip Jansen to make the purchase. He was very accommodating and kept us updated throughout the purchase process. More

by shownee.63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen, Kienan Beasley
Report | Print
May 04, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

April 30, 2023

Deanndra was amazing! !!!!! She help guide us through the process of finding the perfect vehicle!!!! Thank you so much More

by deidranewberry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
May 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

April 28, 2023

Todd Moore was friendly and professional. He made the service I needed easy on me and made it a great experience overall. More

by gregoryhambright
Recommend Dealer
Yes
Employees Worked With
Todd Moore
Report | Print
Apr 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 28, 2023

Good service and very helpful people. Took care of my every need and kept me informed of how things were going. More

by Rodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Apr 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 28, 2023

Worst car dealership ever. Lost my business as well as family and anyone who I can tell. Charged me a $1,000 for work and never did half the things. They said take it up with B More

by samcaballero81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McNeil
Report | Print
Apr 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. I have reviewed your comments with our Honda Service staff. Cordially, Rick Swindell IT Director Frank Brown Honda

April 26, 2023

Great awesome 👌 They got me in out fast Great service ! They do great work ! More

by broncosfc@msn.com
Recommend Dealer
Yes
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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