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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,356 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

July 08, 2023

Purchased my truck here in Feb 22 from Phillip, and we've always serviced it here since then. The service is great, very prompt, and they have always done a good job with maintenance on the truck. More

by TLX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jul 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 07, 2023

Deanndra Mathes was our sales lady. She is very professional and very accommodating when it comes to all the new technological aspects of the Honda Ridgeline. She is a very knowledgeabl More

by larry.moffett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Jul 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 05, 2023

Professional, pleasant, easy to deal with, informative, and respectful. Didnt waste our time and completed the deal to our satisfaction. More

by Happy from Canyon, TX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Report | Print
Jul 06, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 03, 2023

Great sales personnel, along with good service department prompt repairs service riders could be more appropriate about working with the customer More

by dprieto56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Jul 03, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 02, 2023

Albert was wonderful to work with and answered all of my questions. I was very happy with the service throughout the whole car buying process! More

by kllstvns10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Report | Print
Jul 03, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 02, 2023

They are very good and courteous. They know what they are talking about when you ask them about the vehicles. More

by Juanito1974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Jul 03, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 27, 2023

Best honest business ever been to thank. s to service man BIG RONNIE !!! And Even though I dont have a brand new vehicle he treats me like a number one best customer . More

by tedsowell
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service dept . Ronnie
Report | Print
Jun 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 26, 2023

Philip was great to work with on getting the truck to me as soon as it arrived on the lot. I’ll be back! More

by canyonlake1one
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Report | Print
Jun 26, 2023 -

canyonlake1one responded

Philip and the dealership’s team were a pleasure to deal with, honestly and fair. I’ll look to them for the next truck.

Jun 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 26, 2023

The men who talk to us and work on our car are very good at what they do. More

by sburelsmith
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Report | Print
Jun 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Jun 27, 2023 -

sburelsmith responded

They were good at doing the work on our car.

June 25, 2023

Very nice. Got right back to me when I called. Got our truck into the shop quickly. Installed our hitch quickly. Took my husband to our house in a very reasonab More

by Sew4umb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
I worked with the service center. Do not remember who I worked with.
Report | Print
Jun 26, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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