Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,281 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
Contact Dealership
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,281 reviews

April 28, 2023

Good service and very helpful people. Took care of my every need and kept me informed of how things were going. More

by Rodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Apr 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 28, 2023

Worst car dealership ever. Lost my business as well as family and anyone who I can tell. Charged me a $1,000 for work and never did half the things. They said take it up with B More

by samcaballero81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McNeil
Report | Print
Apr 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. I have reviewed your comments with our Honda Service staff. Cordially, Rick Swindell IT Director Frank Brown Honda

April 26, 2023

Great awesome 👌 They got me in out fast Great service ! They do great work ! More

by broncosfc@msn.com
Recommend Dealer
Yes
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

April 26, 2023

I got in and out in a very timely manner. Very pleased. Very friendly staff. More

by sonnyrackley1936@gmail.com
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

April 26, 2023

Brian was a big help in getting us the exact vehicle we wanted! Finance and parts were great too! More

by CHERIE.SCHNIEDERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

April 23, 2023

Very good service. Technician was very thorough and explained what service I would need next oil change. Customer service with cashier very positive. More

by rondarlangston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 23, 2023

Ricardo was easy to work with. No high pressure, didn’t try to sell me anything I wasn’t interested in. More

by cyndiisbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

April 21, 2023

Picked vehicle up in worse condition than when it was dropped off. Truck was there for a month and they never even looked at it again to figure out the issues. We had it towed to another mechanic after i More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie in service
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your comments with our GMC Manager. Cordially, Rick Swindell IT Director Frank Brown GMC

April 21, 2023

Service department is unreliable. Did not fix my issue with my vehicle and it seems to be worse More

by arodriguez45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Apr 27, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your concerns with our GMC Service Manager and our GMC Service Team.. Cordially, Rick Swindell IT Director Frank Brown GMC

April 20, 2023

Sammy was extremely nice and helpful! I feel that he definitely does the right thing for the customer. More

by Sharon Bradford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't work with sales
Report | Print
Apr 20, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

1
...
62
63
64
...
429