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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
Vehicles
4.7
4,358 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

August 31, 2023

Great service on second visit. I made an online appointment that was not honored because the service team does not use the online system. I recommend turning off online scheduling More

by tracidsparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean in Service Department
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Sep 01, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 29, 2023

I have bought several trucks for Philip Jansen @ Frank Brown. This 2023 GMC Denali was picked out and ready for my viewing when I arrived that day. Perfect and ready to buy. Philip goes out of his way to More

by LH442
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen, Albert Botello, Mike Brown
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Aug 30, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 29, 2023

Very pleasurable people and a nice place to do business. Will do business with them again. More

by rhoran2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip Jansen, Jack Gilvin, Brian Cole
Report | Print
Aug 30, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 27, 2023

Gr qt Dalesman worked with me thru our the process made it enjoyable and easy More

by bonitab10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Aug 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

August 26, 2023

The worst decision I’ve ever made buying a car from here . Shortly after my purchase the salesman was in the hospital if he even was . I noticed the paint peeling off the drivers door . I could never get he More

by KSnow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
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Aug 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 26, 2023

Excellent customer service by the sales associate and the finance gentleman, over all a great experience More

by Jose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Brown
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Aug 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 26, 2023

Great and quick service! Fixed a tire leak issue, completed an inspection, and rotated my tires in under an hour. More

by Ryan Burk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
Aug 28, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 21, 2023

Frank Brown was quick to respond to my needs and delivered everything they promised. I would highly recommend this dealership. More

by jclift3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
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Aug 22, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 19, 2023

Terrible experience. I had two batteries replaced. The representative wouldn’t make any effort to determine if they should have been in warranty. I believe they should ha More

by Bobbyyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie
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Aug 21, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. Cordially, Rick Swindell IT Director Frank Brown GMC

August 18, 2023

Great people to work with. Very friendly and informative in their work. I had a smooth transaction when i bought my vehicle More

by Ben10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Aug 18, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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