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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,280 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,280 reviews

October 28, 2023

My Service Advisor was Paul Vera. He is great. The Auura runs like new. Thanks for the good job. More

by John McAfee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Nov 02, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 28, 2023

Very good transaction. Highly recommend this dealer and especially Tyson Hall. Made the sale very pleasant. More

by tchooper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 28, 2023

Service department people are friendly and helpful, especially Terry. The waiting room is clean and good program on TV. More

by j.schubert4407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
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Nov 02, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 27, 2023

Life this dealership. The salesperson and the sales manager on the Honda side are superb!!!!I have bought many cars there and have never been disappointed!!! More

by Lascongas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robby Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Masri
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Oct 28, 2023 -

Lascongas responded

Thanks for the wonderful car and your help in getting this awesome vehicle fir my granddaughter…

Oct 28, 2023 -

Lascongas responded

Love this dealership. The salesperson and the sales manager on the Honda side are superb!!!!I have bought many cars there and have never been disappointed!!!

October 26, 2023

They are so curtious and and professional. The garage and waiting area was clean and comfortable.Pleasant people to deal with More

by awr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

October 23, 2023

Kienan and the rest of the staff were awesome. I was very satisfied with Kienan excellent service. More

by drysasaga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 21, 2023

Great service from Albert Botello. He was able to keep us informed on our questions. More

by ADRIEL1410
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 21, 2023

Work done promptly. Absolutely no complaints definitely will go back in the future for any service needed. More

by meanmomx555
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 20, 2023

This my fourth purchase at Frank Brown. I have been completely satisfied on all four purchases. The service department has always met my needs as well. More

by scotthil61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan McKenzie
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Oct 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 20, 2023

This dealership is Professional, competent, and pleasant. It was a pleasure to purchase a car from them More

by deena0
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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