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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,351 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,351 reviews
September 03, 2010
We reached an agreement on a new Honda, and then the next day when we returned to do the paperwork, they would not honor the previous agreement. The salesman who agreed to our deal was not there so I called day when we returned to do the paperwork, they would not honor the previous agreement. The salesman who agreed to our deal was not there so I called his cellphone number, and he agreed with me that the dealer was not giving us the deal we came to the previous day. He said he would call the dealer and take care of it. After a couple hours I didn't hear from anyone. I called the salesman back several times but he never answered, the Dealer claims they haven't heard from him all day and have no way to contact him to confirm if what I'm saying is legitimate or not. All of this over an accessory which likely cost the dealer less than $40. Further, when it came time for the financing documents, it got even worse. I'm a Finance student at Texas Tech, they knew this and they tried to keep me out of the finance office saying all they needed was my girlfriend since she was purchasing the car. I knew then they were going to try something tricky. The Financing Officer was extremely rude and unhelpful. He offered minimal descriptions at best of the documents to sign. Sure enough, I notice they have added $550 to the sale price we reached for the car. By the end of the process, my girlfriend was in tears because of the poor customer experience this dealer provides. And to top it all off, after their "wash and detail" I still easily found shipping tape on the exterior of the car and had to wait while they re-cleaned it, they almost forgot to give her a full tank of gas as well. What should have been an extremely happy day with her getting her very first brand new car, turned into an experience which will likely keep her away from car dealers for a very long time. More
by crwTTU
Employees Worked With
John (sales), Sam (finance officer)
