Frank Brown Auto and Truck Ranch
Lubbock, TX
Filter Reviews by Keyword
By Type
Showing 4,358 reviews
Knowledgeable Salesman My experience with Bernardo was excellent. Can’t begin to explain the feeling of comfort my wife and I felt when he started talking and explaining fea My experience with Bernardo was excellent. Can’t begin to explain the feeling of comfort my wife and I felt when he started talking and explaining features of the Yukon. We had our minds made up as to what we wanted and he was able to show us an interior option that we really liked and we bought. The dealership may or may not know what they have in this young man. He is very personable and friendly not to mention product knowledge. I will return for any purchase that I am considering. Rex Thomas More
Amazing Service Every time I come in they are always friendly. They check everything on the car each time and always let me know if there is something going on. They Every time I come in they are always friendly. They check everything on the car each time and always let me know if there is something going on. They are fast and efficient and I completely trust them More
Helpful, knowledgeable and friendly. Bernardo was very knowledgeable about the car I wanted and was friendly and helpful with all my questions or any concerns. I appreciated his knowled Bernardo was very knowledgeable about the car I wanted and was friendly and helpful with all my questions or any concerns. I appreciated his knowledge of the process and his professional demeanor. Will certainly be back for my next car. An altogether enjoyable experience. More
OIL change! So helpful! I am always treaged so nicely! I love the service and the way I am treated! excellent service! I feel safe when I leave! Your guys are gentlemen and understand the need! I love the service and the way I am treated! excellent service! I feel safe when I leave! Your guys are gentlemen and understand the need! More
Good quick service Oil change, friendly staff, not much wait, it is nice to just drop off vehicle and everything is taken care of by trained service representatives, wil Oil change, friendly staff, not much wait, it is nice to just drop off vehicle and everything is taken care of by trained service representatives, will come back More
Quality Service My hard drive had locked on my radio and they did a great job fixing it for me. Ronnie Botella, kept me informed of their progress and was very helpf My hard drive had locked on my radio and they did a great job fixing it for me. Ronnie Botella, kept me informed of their progress and was very helpful and understanding. Super team. Thanks More
Fast and Freindly service Its been always A great experience in servicing my honda. I hope that the experience there will last along with my honda. I always like going there. Its been always A great experience in servicing my honda. I hope that the experience there will last along with my honda. I always like going there. More
Recent Service Had body work done at Frank Brown, Time and quality of work was excellent and all performed in a timely manner and we were kept informed. Had body work done at Frank Brown, Time and quality of work was excellent and all performed in a timely manner and we were kept informed. More
Customer Service Excellent customer service...From the gentlemen taking taking my car back… From the gentleman at the customer service desk and the gentleman that dro Excellent customer service...From the gentlemen taking taking my car back… From the gentleman at the customer service desk and the gentleman that drove me to work was very pleasant...no troubles at all and I would highly recommend anybody and everybody to go to you guys. Very pleased with my own my personal vehicle. Thank you so much for your great service and taking care of your customers the way you do. More
HRV installation of fog lights The Frank Brown Customer Care Center was helpful with scheduling my service according to my schedule. I am very picky about how the work is completed The Frank Brown Customer Care Center was helpful with scheduling my service according to my schedule. I am very picky about how the work is completed on my Honda. Neil completed the work in half the time he requested , and the installation looks professional , I am very pleased with any service I have done at Frank Brown Honda. More