Frank Brown Auto and Truck Ranch

Customer Service Excellent customer service...From the gentlemen taking taking my car back… From the gentleman at the customer service desk and the gentleman that dro Excellent customer service...From the gentlemen taking taking my car back… From the gentleman at the customer service desk and the gentleman that drove me to work was very pleasant...no troubles at all and I would highly recommend anybody and everybody to go to you guys. Very pleased with my own my personal vehicle. Thank you so much for your great service and taking care of your customers the way you do. More

HRV installation of fog lights The Frank Brown Customer Care Center was helpful with scheduling my service according to my schedule. I am very picky about how the work is completed The Frank Brown Customer Care Center was helpful with scheduling my service according to my schedule. I am very picky about how the work is completed on my Honda. Neil completed the work in half the time he requested , and the installation looks professional , I am very pleased with any service I have done at Frank Brown Honda. More

Tires were BAD! Thank you I took my CRV in for an oil change. Everything was running fine, so I had not noticed that my tires were nearly bald on the inside. Thank you for brin I took my CRV in for an oil change. Everything was running fine, so I had not noticed that my tires were nearly bald on the inside. Thank you for bringing this to my attention! I just got new tires at Walmart and I feel confident in my car. More

Great job!! Did an amazing job of making sure I got what I wanted.explained everything perfectly I was very happy with their help would definitely recommend Did an amazing job of making sure I got what I wanted.explained everything perfectly I was very happy with their help would definitely recommend More

Service Dept - out quickly I got my Oil changed in 35 minutes. I appreciate the quick job that allowed me to get in and out and get to work. I got my Oil changed in 35 minutes. I appreciate the quick job that allowed me to get in and out and get to work. More

Oil Change I didn't have much time for the oil change this particular day and asked if it would be possible or should I come at another time. I was assured that I didn't have much time for the oil change this particular day and asked if it would be possible or should I come at another time. I was assured that the car would be ready for me within the hour and to just have a seat in the waiting room. Within 20 minutes i had my car back and was on my way How much better service could one ask for? This was really helpful to me at this particular time because of my schedule and I can't thank the service people enough for working their magic for me today. More

Didn’t even last a week Bought a used vehicle, looked good, felt good, I asked to get a few items fixed that didn’t work properly and they charged me $1,300 extra. Salesman e Bought a used vehicle, looked good, felt good, I asked to get a few items fixed that didn’t work properly and they charged me $1,300 extra. Salesman ensured my wife and I that “Frank Brown does an extensive inspection on all their used vehicles”. Three days and 20 miles later the check engine light came on. Called the sales manager and he said I signed an as is contract so it wasn’t their problem. One hour later I got pulled over for having no license plate lights. Turns out there were 5 lights out in the whole vehicle. took my vehicle yesterday to the service department and was charged $1,100 for the issue with the check engine light... now I’ve spent $30k on a truck and added $2,400 in repairs all in the first week... the sad part is instead of an apology or even empithizing with me I was just reminded that i bought a used car as is. More

Frank Brown Dealership We have purchased our last 5 vehicles from Frank Brown and have always received outstanding service from the salesman and the service department! The We have purchased our last 5 vehicles from Frank Brown and have always received outstanding service from the salesman and the service department! They have earned my business and I will be a customer for years to come! More

No Hassle Purchase My wife and I went to price the new Honda Odyssey. We have owned two from Frank Brown and always had good experiences and service. Once again, Frank My wife and I went to price the new Honda Odyssey. We have owned two from Frank Brown and always had good experiences and service. Once again, Frank Brown excelled! Employees Dan Bryant and Phil Richardson were great! They showed us the inventory, answered questions and applied no pressure. A fair price was offered for our vehicle and a deal was made. Another excellent experience at Frank Brown Honda! More

We reached an agreement on a new Honda, and then the next day when we returned to do the paperwork, they would not honor the previous agreement. The salesman who agreed to our deal was not there so I called day when we returned to do the paperwork, they would not honor the previous agreement. The salesman who agreed to our deal was not there so I called his cellphone number, and he agreed with me that the dealer was not giving us the deal we came to the previous day. He said he would call the dealer and take care of it. After a couple hours I didn't hear from anyone. I called the salesman back several times but he never answered, the Dealer claims they haven't heard from him all day and have no way to contact him to confirm if what I'm saying is legitimate or not. All of this over an accessory which likely cost the dealer less than $40. Further, when it came time for the financing documents, it got even worse. I'm a Finance student at Texas Tech, they knew this and they tried to keep me out of the finance office saying all they needed was my girlfriend since she was purchasing the car. I knew then they were going to try something tricky. The Financing Officer was extremely rude and unhelpful. He offered minimal descriptions at best of the documents to sign. Sure enough, I notice they have added $550 to the sale price we reached for the car. By the end of the process, my girlfriend was in tears because of the poor customer experience this dealer provides. And to top it all off, after their "wash and detail" I still easily found shipping tape on the exterior of the car and had to wait while they re-cleaned it, they almost forgot to give her a full tank of gas as well. What should have been an extremely happy day with her getting her very first brand new car, turned into an experience which will likely keep her away from car dealers for a very long time. More