Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Frank Brown Auto and Truck Ranch
Lubbock, TX
4,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 4,358 reviews
May 28, 2018
Quick and simple I am happy with my experience with this dealership.. The car I bought is nice and exactly what I needed. The only thing was the two tires in the back I am happy with my experience with this dealership.. The car I bought is nice and exactly what I needed. The only thing was the two tires in the back were worn out. Other than that , everything was good. More
by sandyrb4
Verified CustomerEmployees Worked With
Dusty Harrison
May 28, 2018
Great people that will work for you All around great experience Always friendly, Knowledgeable and helpful. I went to Frank Brown to buy my 3rd GMC in 3 years with no problem quick and e All around great experience Always friendly, Knowledgeable and helpful. I went to Frank Brown to buy my 3rd GMC in 3 years with no problem quick and easy. More
by Scottym75
Employees Worked With
Philip Jansen
May 28, 2018
CRV Lease Excellent service from start to finish. Dan Bryant is an excellent representative for the sales team. Michael Masri puts customers at ease during the Excellent service from start to finish. Dan Bryant is an excellent representative for the sales team. Michael Masri puts customers at ease during the process culminating with the financial finalisation. More
by RONNIE.SOWELL
Employees Worked With
Michael Masri, Chris Yoeman, Dan Bryant
May 26, 2018
Great Job Service was fast, comfortable waiting area, staff were friendly, approachable and willing to help. Answered all queries in good manner and showed know Service was fast, comfortable waiting area, staff were friendly, approachable and willing to help. Answered all queries in good manner and showed knowledgeable with their work. More
by rapt0711
Employees Worked With
Terry
May 25, 2018
Warranty on tailgate on 2018 Chevy Silverton Great service wish sales department would work with me have bought last 6 pickups from Bailey Roliver 3 hours away and you are only 5 minutes! Don’t s Great service wish sales department would work with me have bought last 6 pickups from Bailey Roliver 3 hours away and you are only 5 minutes! Don’t seem interested in sales but Your Service is great! More
by ld_hunter49
Employees Worked With
Ronnie in Service. He is excellent
May 25, 2018
Quick and Easy Called ahead to see if there was availability for an oil change and Ineas told to come on in. I was great Ted at my car door and the wait was short an Called ahead to see if there was availability for an oil change and Ineas told to come on in. I was great Ted at my car door and the wait was short and sweet. More
by smorga12
Employees Worked With
Terry in service check out.
May 24, 2018
Great Service I took my car in for an oil change and tire rotation. This was my first time here, and I was greeted with smiling faces. I was guided through the ver I took my car in for an oil change and tire rotation. This was my first time here, and I was greeted with smiling faces. I was guided through the very easy process which did not take long at all. More
by rnx2
Employees Worked With
Rudy
May 22, 2018
Excellent service from angel Angel was very knowledgeable, helpful and straight to the point. He helped me make the deal over the phone (which i know can be frustrating.) when i g Angel was very knowledgeable, helpful and straight to the point. He helped me make the deal over the phone (which i know can be frustrating.) when i got to the dealership he had all he paperwork lined up and the car ready to go. More
by joshtellis03
Employees Worked With
Angel Sauceda
May 22, 2018
Excellent For being 2 hrs away my salesman and team went to the beyond to get me and my family something we really wanted. Great Teamwork For being 2 hrs away my salesman and team went to the beyond to get me and my family something we really wanted. Great Teamwork More
by Bobby21
Employees Worked With
Kienan Beasley, Rick Swindell
May 22, 2018
Fast friendly service Went in for oil change and nail in my tire. Sammy and another man met me in service sept. I waited in the service department area which was clean and Went in for oil change and nail in my tire. Sammy and another man met me in service sept. I waited in the service department area which was clean and very accommodating. Terry, who is always friendly checked me out. More
by Vondacox
Employees Worked With
Terry in service dept checkout
