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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

May 28, 2018

Great people that will work for you All around great experience Always friendly, Knowledgeable and helpful. I went to Frank Brown to buy my 3rd GMC in 3 years with no problem quick and e More

by Scottym75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
May 29, 2018 -

Frank Brown Auto and Truck Ranch responded

Scottym/5, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 28, 2018

CRV Lease Excellent service from start to finish. Dan Bryant is an excellent representative for the sales team. Michael Masri puts customers at ease during the More

by RONNIE.SOWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Masri, Chris Yoeman, Dan Bryant
May 29, 2018 -

Frank Brown Auto and Truck Ranch responded

Ronnie, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2018 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 26, 2018

Great Job Service was fast, comfortable waiting area, staff were friendly, approachable and willing to help. Answered all queries in good manner and showed know More

by rapt0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
May 29, 2018 -

Frank Brown Auto and Truck Ranch responded

rapt0711, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 25, 2018

Warranty on tailgate on 2018 Chevy Silverton Great service wish sales department would work with me have bought last 6 pickups from Bailey Roliver 3 hours away and you are only 5 minutes! Don’t s More

by ld_hunter49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie in Service. He is excellent
May 29, 2018 -

Frank Brown Auto and Truck Ranch responded

ld_hunter49, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 25, 2018

Quick and Easy Called ahead to see if there was availability for an oil change and Ineas told to come on in. I was great Ted at my car door and the wait was short an More

by smorga12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in service check out.
May 29, 2018 -

Frank Brown Auto and Truck Ranch responded

smorga12, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 24, 2018

Great Service I took my car in for an oil change and tire rotation. This was my first time here, and I was greeted with smiling faces. I was guided through the ver More

by rnx2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
May 22, 2018

Excellent service from angel Angel was very knowledgeable, helpful and straight to the point. He helped me make the deal over the phone (which i know can be frustrating.) when i g More

by joshtellis03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Sauceda
May 22, 2018

Excellent For being 2 hrs away my salesman and team went to the beyond to get me and my family something we really wanted. Great Teamwork More

by Bobby21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley, Rick Swindell
May 22, 2018

Fast friendly service Went in for oil change and nail in my tire. Sammy and another man met me in service sept. I waited in the service department area which was clean and More

by Vondacox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in service dept checkout
May 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Vonda, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 21, 2018

Bought a car! My experience In purchasing a car was unbelieveably smooth and easy. It was a real joy working with everyone during my buying process. Thank you! More

by deemuller55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
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