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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,356 reviews
May 28, 2018
Poor customer service I picked up a 2016 suburban that was supposedly certified. They delivered it to my house and come to find out the entertainment system didn't work. I I picked up a 2016 suburban that was supposedly certified. They delivered it to my house and come to find out the entertainment system didn't work. I took it back and they charged me $600 to fix it. They didn't vacuum it out or wash it. They didn't even put the mats where they go, they were just piled in the back and missing driver mat , which they want to charge me for too. I don't think it should matter what car you buy, the customer service should be the same. I will never buy another vehicle from here. More
by Mojo jojo
Verified CustomerEmployees Worked With
Paul vera
May 26, 2018
Great Job Service was fast, comfortable waiting area, staff were friendly, approachable and willing to help. Answered all queries in good manner and showed know Service was fast, comfortable waiting area, staff were friendly, approachable and willing to help. Answered all queries in good manner and showed knowledgeable with their work. More
by rapt0711
Employees Worked With
Terry
May 25, 2018
Quick and Easy Called ahead to see if there was availability for an oil change and Ineas told to come on in. I was great Ted at my car door and the wait was short an Called ahead to see if there was availability for an oil change and Ineas told to come on in. I was great Ted at my car door and the wait was short and sweet. More
by smorga12
Employees Worked With
Terry in service check out.
May 25, 2018
Warranty on tailgate on 2018 Chevy Silverton Great service wish sales department would work with me have bought last 6 pickups from Bailey Roliver 3 hours away and you are only 5 minutes! Don’t s Great service wish sales department would work with me have bought last 6 pickups from Bailey Roliver 3 hours away and you are only 5 minutes! Don’t seem interested in sales but Your Service is great! More
by ld_hunter49
Employees Worked With
Ronnie in Service. He is excellent
May 24, 2018
Great Service I took my car in for an oil change and tire rotation. This was my first time here, and I was greeted with smiling faces. I was guided through the ver I took my car in for an oil change and tire rotation. This was my first time here, and I was greeted with smiling faces. I was guided through the very easy process which did not take long at all. More
by rnx2
Employees Worked With
Rudy
May 22, 2018
Excellent service from angel Angel was very knowledgeable, helpful and straight to the point. He helped me make the deal over the phone (which i know can be frustrating.) when i g Angel was very knowledgeable, helpful and straight to the point. He helped me make the deal over the phone (which i know can be frustrating.) when i got to the dealership he had all he paperwork lined up and the car ready to go. More
by joshtellis03
Employees Worked With
Angel Sauceda
May 22, 2018
Excellent For being 2 hrs away my salesman and team went to the beyond to get me and my family something we really wanted. Great Teamwork For being 2 hrs away my salesman and team went to the beyond to get me and my family something we really wanted. Great Teamwork More
by Bobby21
Employees Worked With
Kienan Beasley, Rick Swindell
May 22, 2018
Fast friendly service Went in for oil change and nail in my tire. Sammy and another man met me in service sept. I waited in the service department area which was clean and Went in for oil change and nail in my tire. Sammy and another man met me in service sept. I waited in the service department area which was clean and very accommodating. Terry, who is always friendly checked me out. More
by Vondacox
Employees Worked With
Terry in service dept checkout
May 21, 2018
Bought a car! My experience In purchasing a car was unbelieveably smooth and easy. It was a real joy working with everyone during my buying process. Thank you! My experience In purchasing a car was unbelieveably smooth and easy. It was a real joy working with everyone during my buying process. Thank you! More
by deemuller55
Employees Worked With
Ricardo Alegria
May 21, 2018
Outstanding service! Kienan was fantastic in helping us find the perfect vehicle for our family. Made is so easy for us! Literally did everything over the phone and even d Kienan was fantastic in helping us find the perfect vehicle for our family. Made is so easy for us! Literally did everything over the phone and even delivered the car from Lubbock to Midland! More
by LenaeB
Employees Worked With
Kienan Beasley
