Frank Brown Auto and Truck Ranch
Lubbock, TX
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New Acadia We have purchased here before and have been using the service department for years. We are satisfied customers. The salesman gave us several options t We have purchased here before and have been using the service department for years. We are satisfied customers. The salesman gave us several options that met our needs for a new vehicle. We drive all vehicles and narrowed the field to two. After narrowing the field to “the one”, Frank Brown was hands down the best deal. We were able to negotiate a fair price, and that makes us happy. We are happy to be doing business with local and trusted people. More
Excellent people We have purchased several vehicles from Frank Brown over the years and they always friendly and treat us with respect and like we are family. We have purchased several vehicles from Frank Brown over the years and they always friendly and treat us with respect and like we are family. More
Quick and easy deal I was able to handle the entire deal by text with Philip after the test drive. This allowed me to get back to work and not waste the afternoon sitting I was able to handle the entire deal by text with Philip after the test drive. This allowed me to get back to work and not waste the afternoon sitting in the dealership. Was then able to come in after work to sign the paperwork. My 4-year old was on the high end of rambunctious and everyone was kind and understanding. Was overall a painless experience. More
Excellent Helped me look for the car I wanted and went over everything in detail about the car and was very nice and genuine. The dealer had patience with me ev Helped me look for the car I wanted and went over everything in detail about the car and was very nice and genuine. The dealer had patience with me even though I was a little impatient. The dealer was respectful and friendly which really made my experience there feel like I was welcomed into a family. More
oilchange in my chrysler 300. almost ruined my motor Went in for my oil change and used frank brown as per my warranty demands. They kinked the oring and gave the car back to me without checking. By th Went in for my oil change and used frank brown as per my warranty demands. They kinked the oring and gave the car back to me without checking. By the time I drove 5 miles off the lot my engine was smoking and oil poring out. Meaning they were to lazy to check their final work. I love my Chrysler and pissed that it endured engine damage and now reeks of smoke. Had I left town that day as intended I would be sueing right now as my engine would be locked and myself stranded. More
Oil change Since buying my used vehicle from Frank Brown I have been getting the oil changed there. The challenge is this is a Ford diesel at a GMC dealership! T Since buying my used vehicle from Frank Brown I have been getting the oil changed there. The challenge is this is a Ford diesel at a GMC dealership! The service dept always rises to the occasion to get the correct filter for me with minimal fuss! Nicely done guys! More
Pleasant exoerience I generally do like the process of buying a new car, but at Frank Brown I found the process very easy with no pressure to hurry and complete the deal. I generally do like the process of buying a new car, but at Frank Brown I found the process very easy with no pressure to hurry and complete the deal. More
Good service. Quick process. Little need for negotiation Saves me time. Quick process.Little need for negotiation. They delivered the vehicle. No complaint. Have probably purchased 20 vehicles from FBAR. Wi Saves me time. Quick process.Little need for negotiation. They delivered the vehicle. No complaint. Have probably purchased 20 vehicles from FBAR. Will keep coming back. More
AWSOME DEALERSHIP EXCEPTION SAELMAN !!! Ken was Exceptional, Knowledgeable, and polite Frank Brown is certainly lucky to have such an amazing salesman. It was a pleasure dealing with Ken and Ken was Exceptional, Knowledgeable, and polite Frank Brown is certainly lucky to have such an amazing salesman. It was a pleasure dealing with Ken and Frank Brown More
Bernardo Ottoni was the best salesman I've meet. Friendly I had a great experience with Bernardo Ottoni, he was very knowledgeable and understanding. One of the best experiences in new car purchasing. I will I had a great experience with Bernardo Ottoni, he was very knowledgeable and understanding. One of the best experiences in new car purchasing. I will be recommending him to friends and family. More