Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Frank Brown Auto and Truck Ranch
Lubbock, TX
4,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 4,358 reviews
June 14, 2018
Sales Excellence These guys always take great care of me. Phillip Jansen is very professional and very customer focused. He is why I have bought 5+ Yukons from Frank These guys always take great care of me. Phillip Jansen is very professional and very customer focused. He is why I have bought 5+ Yukons from Frank Brown. More
by BH
Employees Worked With
Philip Jansen
June 14, 2018
Great Service On my second Honda! 15 year customer! Rudy always gets me in and out for my oil change. Very professional and fast service. Terry is also great at t On my second Honda! 15 year customer! Rudy always gets me in and out for my oil change. Very professional and fast service. Terry is also great at the checkout desk - polite and friendly. Thanks guys! More
by kanderson14
Verified CustomerEmployees Worked With
Rudy, Terry
June 13, 2018
Very Fast and Friendly They did an amazing job with my car and I was out in less than an hour. The person that took care of my car was extremely nice. They did an amazing job with my car and I was out in less than an hour. The person that took care of my car was extremely nice. More
by ATHOMAS7662
Employees Worked With
I don’t know the name of the person that worked on my car
June 11, 2018
Timely service Took vehicle in for regular maintenance. Customer service was great and they had the work completed in under an hour. Thanks to the service team. Took vehicle in for regular maintenance. Customer service was great and they had the work completed in under an hour. Thanks to the service team. More
by WJHARRISLBB
Employees Worked With
Dusty Harrison
June 07, 2018
Great Experience!! Overall this was one of the better car Buying experiences I have ever had. No high pressure sales or gimmicks just good people and honest service. Overall this was one of the better car Buying experiences I have ever had. No high pressure sales or gimmicks just good people and honest service. More
by brianj1398
Employees Worked With
Michael Masri, Kienan Beasley
June 07, 2018
Oil change Waiting room very comfortable and offers TV, computer, magazines and popcorn and water or coffee. Also has play equipment for those with small childre Waiting room very comfortable and offers TV, computer, magazines and popcorn and water or coffee. Also has play equipment for those with small children. These make waiting enjoyable. More
by Jean Schubert
Employees Worked With
Terry in service office
June 06, 2018
Excellent service from beginning to end! I came in for my first oil change for my new Honda Accord. Very prompt and friendly service-from the guy who took my information and keys when I dropp I came in for my first oil change for my new Honda Accord. Very prompt and friendly service-from the guy who took my information and keys when I dropped off the vehicle all the way to Terry at check out when I came to pick up my car when they were done with it. The man, whose name I don’t remember, who drove the courtesy van was prompt with drop off and pick up and was super friendly. More
by SaM
Employees Worked With
Terry at service checkout
June 06, 2018
The service was allsome your WORKS are great I brought my Honda 2006 I always had it services at Honda I only had one problem on the Service We fought but we came to an agreement Since t I brought my Honda 2006 I always had it services at Honda I only had one problem on the Service We fought but we came to an agreement Since then the service been great More
by IDACERVANTES
Employees Worked With
Rudy, Den, Terry, Robert
June 04, 2018
Low tire had a nail in it Thanks for getting my tire fixed and in and out so i could get back to work. Always a pleasure to get my car serviced. Thanks for getting my tire fixed and in and out so i could get back to work. Always a pleasure to get my car serviced. More
by slram1980
Employees Worked With
Bernardo Ottoni
June 04, 2018
Oil change and inspection They were so awesome. Got done quickly and the best price in town. I would come here over any other place, they accommodated me to get my inspection s They were so awesome. Got done quickly and the best price in town. I would come here over any other place, they accommodated me to get my inspection so I didn’t have to come back More
by kaylalevin
Employees Worked With
Angel Sauceda
