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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

June 21, 2018

Great experience This was a nice experience with qualified people To help with my car buying.Never felt pressured or rushed with my decision. Would recommend this dea More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Jun 21, 2018 -

Frank Brown Auto and Truck Ranch responded

Debbie, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 21, 2018

Amazing Paul and his team were amazing. They helped me get into a vehicle hassle free. I recommend this place to anyone that is looking for a new/used vehicle More

by ASHLEYNICOLE17S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul vera
Jun 22, 2018 -

Frank Brown Auto and Truck Ranch responded

Ashley, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 20, 2018

Oil change Courteous service, they met their timeline to change the oil and check of my diesel pickup. I called in the morning for an appointment at 1pm. All wen More

by Snappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy and Ronnie in Service, Ricardo Alegria
Jun 20, 2018 -

Frank Brown Auto and Truck Ranch responded

Snappy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 20, 2018

Very good gust service with Richard. He did a good job with us and was very patient with both me and my wife. He did a grate job More

by winstonstice1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Jun 21, 2018 -

Frank Brown Auto and Truck Ranch responded

Winston, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 20, 2018

Pleasant buying experience Dan Bryant was great to work with. He worked hard to get the CRV I wanted and price I was willing to pay. I would recommend him to my friends and fa More

by denise9611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Jun 21, 2018 -

Frank Brown Auto and Truck Ranch responded

Denise, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2018 Honda CR-V and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 19, 2018

Oil change Great service, eveeryone is nice and friendly. Enjoy the popcorn and complimentary water. Also quick service. I also enjoy being able to watch TV an More

by jgcastaneda67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Jun 19, 2018 -

Frank Brown Auto and Truck Ranch responded

jgcastaneda67, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 19, 2018

Always fantastic and friendly service The service staff at Frank Brown are always friendly and ready to help me keep my Honda running great! They are very knowledgeable and as well as hone More

by ymastevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
Jun 19, 2018 -

Frank Brown Auto and Truck Ranch responded

ymastevens, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 18, 2018

Back bumper repair Analysis, ordering of parts, and final repair done in a professional and timely manner. Would recommend this Customet Service Center to others needing More

by Paula C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Peckman, Neil Thompson
Jun 18, 2018 -

Frank Brown Auto and Truck Ranch responded

Paula, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Customer Care Center. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 17, 2018

So Thankful for Frank Brown! My AC went out, again, in my car on the way into Lubbock. Sammy Lopez in the service department let me know they were backed up, but managed to find a More

by Allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Lopez, Service Department, Philip Jansen
Jun 18, 2018 -

Frank Brown Auto and Truck Ranch responded

Allison, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 15, 2018

Great!!!! Great service!!! It was an excellent experience Ricardo is a great guy and worked hard to make it easy for me to purchase a new truck. More

by Aaron Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Jun 18, 2018 -

Frank Brown Auto and Truck Ranch responded

Aaron, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new vehicle and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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