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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

June 25, 2018

Prompt service We took our 2017 GMC Acadia in for state inspection and was promptly given the service. Staff was very friendly and courteous. We plan to return whe More

by TEG81434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know name.
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Teg81434, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 25, 2018

Friendly, quick, effective They were very friendly from the start. Found a truck and they had it pulled washed and ready to go before payment was even finalized. No charging to More

by josh.tarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Josh, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown. We appreciate the opportunity to have helped with the purchase of your new vehicle and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 25, 2018

Oil and filter change Quick and thorough. Came in late in the day and was able to accommodate me. Also answered questions I had about some needed warranty work. More

by randy.sellers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Randy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 25, 2018

Great salesman and company! We had the best experience with Frank Brown. The salesman was absolutely wonderful. He was respectful and not pushy like others. It was so great doing More

by alymccarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Alyssa, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 25, 2018

Great customer service This dealer works fast and is very friendly. Phil is amazing at helping us with all questions. He went through step by step with all functions of the More

by hplusq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

hplusq, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 24, 2018

Great experience My wife and I were looking to get a bigger vehicle for our family of 5 we knew it would be a long shot cuz we had been to several dealerships that tol More

by Daddypunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

Daddypunn, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC Acadia and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 22, 2018

Great Service! I took my 2018 Honda Accord to be serviced at Frank Brown earlier this week. I needed an oil change and a tire rotation and I was afraid that I would More

by Jmtg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy and Terry
June 22, 2018

Frustrated Because the truck still showing the service message after a day out of the shop feels like they didn't even looked deep into the problem More

by teban_ms
Recommend Dealer
No
Employees Worked With
A guy name sammy
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

teban_ms, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I am sorry to hear that we failed to meet your expectations during your recent service visit. I have shared your comments with Corey McNeil, GMC Serivce Manager and Sammy Perez, GMC Service Advisor. Cordially, Rick Swindell IT Director Frank Brown GMC

June 21, 2018

Good people We love Frank Brown. The people are always so welcoming. They find us the best deals and work with our budget. Philip Jansen in sales, Chris in financ More

by Familyride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in finance and Ronnie in the service Department, Philip Jansen
Jun 21, 2018 -

Frank Brown Auto and Truck Ranch responded

Familyride, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new vehicle and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 21, 2018

Car sales Cars are overly priced for used cars. Not willing to negotiate want you to finance instead of cash so they get more money out of you. More

by debbie.anderson9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
Jun 21, 2018 -

Frank Brown Auto and Truck Ranch responded

Debbie, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown. Unfortunately, there are times that we are unable to meet the specific purchasing requirements of our customers. We do wish you the best in your next vehicle purchase and hope that we can be of service in the future. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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