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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,358 reviews
July 16, 2018
Excellent We had a great experience. Phil was very helpful and knowledgeable about the vehicle we were interested in. He was very friendly and made us feel comf We had a great experience. Phil was very helpful and knowledgeable about the vehicle we were interested in. He was very friendly and made us feel comfortable. More
by acosta_irene
Verified CustomerEmployees Worked With
Phillip Richardson
July 16, 2018
Phillip was honest and very helpful I felt like my questions were answer and Phillip answered all my questions.i was able to get what I needed with good honest answers . Phillip treated I felt like my questions were answer and Phillip answered all my questions.i was able to get what I needed with good honest answers . Phillip treated me with respect which a woman doesn’t always get in the business world .I would recommend him and Frank Brown to my family and friends More
by stevo0098
Employees Worked With
Phillip Richardson
July 13, 2018
Great customer service Philip and the rest of the staff at Frank Brown are by far the best! I've been going there for years for my vehicles and will continue to go back! Philip and the rest of the staff at Frank Brown are by far the best! I've been going there for years for my vehicles and will continue to go back! More
by Hubbardcl83
Employees Worked With
Philip Jansen
July 13, 2018
Great experience! The service tech told me approximately how long it would take since I chose to wait. He led me to the customer lounge which was very comfortable. The The service tech told me approximately how long it would take since I chose to wait. He led me to the customer lounge which was very comfortable. The TV was a bit noisy so the gentleman at the service counter led me to a study room with a desk and a small couch. I was able to work on my computer which was awesome. When you go to a place you’re not familiar with, you never want to need to ask what happens next. I never had to, and that’s a sign of a good place! More
by keepitntheshortstuff
Employees Worked With
I don’t remember their names
July 13, 2018
First time to ever use Service Dept. Brought in our new car to have a recall installed. Everyone was very nice, helpful and courteous. Will recommend this Service Dept to all my friends Brought in our new car to have a recall installed. Everyone was very nice, helpful and courteous. Will recommend this Service Dept to all my friends. Thank you everyone! David Cardenas More
by Cardenas
Employees Worked With
Albert Botello
July 12, 2018
Service I loved the service. Was done in a timely manner. Fantastic work! I am definitely coming here again to take care of my honda car. I loved the service. Was done in a timely manner. Fantastic work! I am definitely coming here again to take care of my honda car. More
by hanna.moussa
Employees Worked With
Terry and Tony.
July 11, 2018
Service Excellent. Ronnie in service is always very good......quick to get me in & quick to get me out. Terry at the payment desk very informative. Excellent. Ronnie in service is always very good......quick to get me in & quick to get me out. Terry at the payment desk very informative. More
by ZINN_1
Employees Worked With
Terry, Ronnie
July 10, 2018
P Jansen found exactly what we were looking for! P Jansen spoke with me about what I was looking for in a truck, he showed me a model that was beautiful but was out of my price range, a week later he P Jansen spoke with me about what I was looking for in a truck, he showed me a model that was beautiful but was out of my price range, a week later he contacted us about a truck that was exactly what we were looking for the right mileage, care, and price. It’s a beautiful truck and we are beyond satisfied. I will definitely go to Frank Brown and P Jansen for my next car I have confidence in them. More
by pftrimbl49
Employees Worked With
Philip Jansen
July 09, 2018
Great Service Provided excellent, professional, quick service. Staff is always friendly!!! Very accomodating if needing a ride for longer service. GReeat group of Provided excellent, professional, quick service. Staff is always friendly!!! Very accomodating if needing a ride for longer service. GReeat group of people to work with. More
by stacyshivers84
Employees Worked With
Tony
July 09, 2018
Short wait Taken care ASAP. Short time for service. Appears to be a good job. In the years we have been trading with Frank Brown the company has improved lots. Taken care ASAP. Short time for service. Appears to be a good job. In the years we have been trading with Frank Brown the company has improved lots. Angel is really an outstanding sales person. He isn’t pushy, explains things efficiently and always has time for customer. Very good about returning calls and explaining how each function works. Doesn’t mind repeating several times. More
by tarheelsntx
Employees Worked With
I think his name is Terry. He is person that collects money in service dept. very polite and very efficient. , Angel Sauceda
