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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

July 31, 2018

Great salesman Salesman was knowledgeable of the vehicles we were interested in and was not just trying to make a sell. He took the time to tell us about the vehicle More

by SMJ772
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
Jul 31, 2018 -

Frank Brown Auto and Truck Ranch responded

SMJ772, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 30, 2018

It was phantastic I came in and they were very helpful. It was quick and easy. A simple oil change was very courteous to me and my needs which is very important. More

by jimmyphan333
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
July 30, 2018

Excellent communication during the repair of my car!!! Great experience for car repair...thank you! I was notified daily if the progress on repair of my car. I greatly appreciate the attention to custom More

by cindylford
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronnie and Corey in the service department
July 30, 2018

Always a good repair The fuel filler neck had 2 valves in it . The outer one had become hung on fuel nozzle, when trying to remove , the flap became unhinged. Frank Brown More

by LH442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jul 30, 2018 -

Frank Brown Auto and Truck Ranch responded

LH442, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 30, 2018

Fast and easy I gave 5 stars because of the fast service and very little wait time. The little indoor playground helped my 2 little boys pass the time. More

by bradacrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen, Ricardo Alegria
Jul 30, 2018 -

Frank Brown Auto and Truck Ranch responded

bradacrooks, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 29, 2018

I had a good experience and love my new car! They were very patient with me and answered all my questions. I never felt pressured and was able to pick a vehicle that was perfect for me. More

by j88johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Jul 29, 2018 -

Frank Brown Auto and Truck Ranch responded

j88johnson, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown. We appreciate the opportunity to have helped with the purchase of your new vehicle and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 27, 2018

Problem still exists I left my vehicle on a Wednesday to get checked. I was told in the past of what could be causing the issue, which were assumptions, and unless my vehi More

by MM1919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronnie
Jul 27, 2018 -

Frank Brown Auto and Truck Ranch responded

MM1919, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I am sorry to hear that we failed to meet your expectations during your recent service visit. I have shared your comments with Corey McNeil, GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

July 27, 2018

2018 Yukon Denali I love my new Yukon Denali! The upgraded 10 speed transmission is amazing! Thanks to Oaul for all his hard work to make this sale happen! More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 27, 2018 -

Frank Brown Auto and Truck Ranch responded

Kelly, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC Yukon Denali and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 27, 2018

I was treated very nicely My service was very prompt and the people very courtesy and the waiting room nice and clean and good coffee. The only other thing I might suggest is a More

by bill.jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Jul 27, 2018 -

Frank Brown Auto and Truck Ranch responded

bill.jane, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 27, 2018

Frank Brown service department Had my Honda CRV in for service because of lights coming on telling me I needed service. Rudy provided me with a loaner to drive and my car was fixed More

by mcmilmb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy and Terry
Jul 27, 2018 -

Frank Brown Auto and Truck Ranch responded

mcmilmb, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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