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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,357 reviews
August 07, 2018
Warranty Repair Performed Without Conflict Our new 2018 Odyssey Touring experienced a dead battery twice in three days. We jump started it and took it to FranK Brown on a Friday afternoon. Th Our new 2018 Odyssey Touring experienced a dead battery twice in three days. We jump started it and took it to FranK Brown on a Friday afternoon. They had no one available, but kept it through the weekend and returned it to us on Monday with a new battery. No conflict. Other than the inconvenience of being from out of town, having to arrange transportaiton, and being without use of the vehicle for three days, it was a reasonably nice experience. We have owned Hondas from Frank Brown for years and are always treated with courtesy and professionalism. More
by rjestes3
Verified CustomerEmployees Worked With
Dean, Phillip Richardson, Dan Bryant
August 06, 2018
Great Service Everyone at Frank Brown was friendly and very helpful. Great bunch of employees! I would recommend them to everyone. It was a pleasure to have them wo Everyone at Frank Brown was friendly and very helpful. Great bunch of employees! I would recommend them to everyone. It was a pleasure to have them work on my vehicle. More
by tlddc
Employees Worked With
Phillip Richardson
August 06, 2018
Great customer service ! They made sure I got what I wanted and was happy! The buying process was quick and hassle free!! Would recommend anyone! Thank you Philip and John!! ! They made sure I got what I wanted and was happy! The buying process was quick and hassle free!! Would recommend anyone! Thank you Philip and John!! More
by Thompson 3
Employees Worked With
Philip Jansen
August 06, 2018
Awesome Everyone was very friendly and helpful in guiding to the vehicle of our choice. They answered all of our questions and if they didn’t know an answer t Everyone was very friendly and helpful in guiding to the vehicle of our choice. They answered all of our questions and if they didn’t know an answer they found someone who did. More
by mikieitx
Employees Worked With
Blake Silvas
August 06, 2018
Complete Service Satisfied with all areas; met my requests. While waiting for car, always asked if I needed anything. When car was delivered, I was given a complete tu Satisfied with all areas; met my requests. While waiting for car, always asked if I needed anything. When car was delivered, I was given a complete tutorial. Thank you. More
by oldpeteacher
Employees Worked With
Brian Cole
August 06, 2018
Great Service!! Not only great service - quick and efficient but incredibly friendly. Enjoy taking my car in to be serviced more than anywhere because of the friendl Not only great service - quick and efficient but incredibly friendly. Enjoy taking my car in to be serviced more than anywhere because of the friendly staff. Shout out to Terry who always takes care of me!!! More
by stacyshivers84
Employees Worked With
Terry
August 05, 2018
Great The salesmen Darrell and Bryce were very friendly and extremely helpful!! Made it fast and simple!! Chris was very nice and helpful with the paperwork The salesmen Darrell and Bryce were very friendly and extremely helpful!! Made it fast and simple!! Chris was very nice and helpful with the paperwork!! I am a repeat customer and have recommended Frank Brown many times!! It was Bryce's first day on the job and my car was his first sale!! He did an excellent job!! More
by Sylvia King
Employees Worked With
Darrell, Bryce and Chris
August 04, 2018
Service was great . FRANK Brown takes excellent care of their customer's. Best service hands down! I prefer the short drive to Lubbock. They are GREAT! . FRANK Brown takes excellent care of their customer's. Best service hands down! I prefer the short drive to Lubbock. They are GREAT! More
by karan.estrada
Employees Worked With
Blake Silvas
August 04, 2018
Vehicle purchase Dealership did nothing to prepare the vehicle. They did not detail the car. The car was dirty when first viewed. When some scratches were detected the Dealership did nothing to prepare the vehicle. They did not detail the car. The car was dirty when first viewed. When some scratches were detected they refused to even do touch ups. The key fob was broken and they would not provide a replacement. While I purchased a one year old car, I still expect more customer service than what was provided. More
by 48 ford
Employees Worked With
Prefer not to mention
August 03, 2018
New car sales. I was very pleased with my experience at Frank Brown Honda. The darker was very helpful with my questions and helped me with all the electronic parts I was very pleased with my experience at Frank Brown Honda. The darker was very helpful with my questions and helped me with all the electronic parts on my car. More
by vnett50
Employees Worked With
I can’t remember their names but two other gentlemen were very helpful also. , Dan Bryant
