Frank Brown Auto and Truck Ranch
Lubbock, TX
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Great dealership This was by far the best car buying experience my wife and I have had. The salesman that helped us was a wealth of knowledge and everyone was super ni This was by far the best car buying experience my wife and I have had. The salesman that helped us was a wealth of knowledge and everyone was super nice. We were in and out with a new car in less than 2 hours including the test driving and picking out our new car. More
Warranty Repair Performed Without Conflict Our new 2018 Odyssey Touring experienced a dead battery twice in three days. We jump started it and took it to FranK Brown on a Friday afternoon. Th Our new 2018 Odyssey Touring experienced a dead battery twice in three days. We jump started it and took it to FranK Brown on a Friday afternoon. They had no one available, but kept it through the weekend and returned it to us on Monday with a new battery. No conflict. Other than the inconvenience of being from out of town, having to arrange transportaiton, and being without use of the vehicle for three days, it was a reasonably nice experience. We have owned Hondas from Frank Brown for years and are always treated with courtesy and professionalism. More
Great Service Everyone at Frank Brown was friendly and very helpful. Great bunch of employees! I would recommend them to everyone. It was a pleasure to have them wo Everyone at Frank Brown was friendly and very helpful. Great bunch of employees! I would recommend them to everyone. It was a pleasure to have them work on my vehicle. More
Great customer service ! They made sure I got what I wanted and was happy! The buying process was quick and hassle free!! Would recommend anyone! Thank you Philip and John!! ! They made sure I got what I wanted and was happy! The buying process was quick and hassle free!! Would recommend anyone! Thank you Philip and John!! More
Awesome Everyone was very friendly and helpful in guiding to the vehicle of our choice. They answered all of our questions and if they didn’t know an answer t Everyone was very friendly and helpful in guiding to the vehicle of our choice. They answered all of our questions and if they didn’t know an answer they found someone who did. More
Complete Service Satisfied with all areas; met my requests. While waiting for car, always asked if I needed anything. When car was delivered, I was given a complete tu Satisfied with all areas; met my requests. While waiting for car, always asked if I needed anything. When car was delivered, I was given a complete tutorial. Thank you. More
Great Service!! Not only great service - quick and efficient but incredibly friendly. Enjoy taking my car in to be serviced more than anywhere because of the friendl Not only great service - quick and efficient but incredibly friendly. Enjoy taking my car in to be serviced more than anywhere because of the friendly staff. Shout out to Terry who always takes care of me!!! More
Great The salesmen Darrell and Bryce were very friendly and extremely helpful!! Made it fast and simple!! Chris was very nice and helpful with the paperwork The salesmen Darrell and Bryce were very friendly and extremely helpful!! Made it fast and simple!! Chris was very nice and helpful with the paperwork!! I am a repeat customer and have recommended Frank Brown many times!! It was Bryce's first day on the job and my car was his first sale!! He did an excellent job!! More
Service was great . FRANK Brown takes excellent care of their customer's. Best service hands down! I prefer the short drive to Lubbock. They are GREAT! . FRANK Brown takes excellent care of their customer's. Best service hands down! I prefer the short drive to Lubbock. They are GREAT! More
Vehicle purchase Dealership did nothing to prepare the vehicle. They did not detail the car. The car was dirty when first viewed. When some scratches were detected the Dealership did nothing to prepare the vehicle. They did not detail the car. The car was dirty when first viewed. When some scratches were detected they refused to even do touch ups. The key fob was broken and they would not provide a replacement. While I purchased a one year old car, I still expect more customer service than what was provided. More