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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

August 07, 2018

Great dealership This was by far the best car buying experience my wife and I have had. The salesman that helped us was a wealth of knowledge and everyone was super ni More

by sduncan2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
Aug 07, 2018 -

Frank Brown Auto and Truck Ranch responded

sduncan2002, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 07, 2018

Warranty Repair Performed Without Conflict Our new 2018 Odyssey Touring experienced a dead battery twice in three days. We jump started it and took it to FranK Brown on a Friday afternoon. Th More

by rjestes3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean, Phillip Richardson, Dan Bryant
Aug 07, 2018 -

Frank Brown Auto and Truck Ranch responded

rjestes3, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 06, 2018

Great Service Everyone at Frank Brown was friendly and very helpful. Great bunch of employees! I would recommend them to everyone. It was a pleasure to have them wo More

by tlddc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Aug 06, 2018 -

Frank Brown Auto and Truck Ranch responded

tlddc, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 06, 2018

Great customer service ! They made sure I got what I wanted and was happy! The buying process was quick and hassle free!! Would recommend anyone! Thank you Philip and John!! More

by Thompson 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
August 06, 2018

Awesome Everyone was very friendly and helpful in guiding to the vehicle of our choice. They answered all of our questions and if they didn’t know an answer t More

by mikieitx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
August 06, 2018

Complete Service Satisfied with all areas; met my requests. While waiting for car, always asked if I needed anything. When car was delivered, I was given a complete tu More

by oldpeteacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
August 06, 2018

Great Service!! Not only great service - quick and efficient but incredibly friendly. Enjoy taking my car in to be serviced more than anywhere because of the friendl More

by stacyshivers84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
August 05, 2018

Great The salesmen Darrell and Bryce were very friendly and extremely helpful!! Made it fast and simple!! Chris was very nice and helpful with the paperwork More

by Sylvia King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell, Bryce and Chris
Aug 06, 2018 -

Frank Brown Auto and Truck Ranch responded

Sylvia, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

August 04, 2018

Service was great . FRANK Brown takes excellent care of their customer's. Best service hands down! I prefer the short drive to Lubbock. They are GREAT! More

by karan.estrada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
August 04, 2018

Vehicle purchase Dealership did nothing to prepare the vehicle. They did not detail the car. The car was dirty when first viewed. When some scratches were detected the More

by 48 ford
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Prefer not to mention
Sep 04, 2018 -

Frank Brown Auto and Truck Ranch responded

48 ford, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown. I am sorry to hear that we failed to meet your expectations during your recent visit to our dealership. I have shared your comments with our Management Sales Staff and our Sales Consultant Staff. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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