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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

August 10, 2018

Always superior I have purchased several vehicles from Frank Brown. They always have superior service. I am always pleased with the staff's cheery disposition and cou More

by lisa_womack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
August 09, 2018

Easiest deal on a car we've ever done! Our salesperson, Joseph Stalcup, was wonderful. NO PRESSURE, knowledgeable and just an extremely nice guy! The entire experience was seemless. And we More

by CAPROCKLEOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Stalcup
Aug 09, 2018 -

Frank Brown Auto and Truck Ranch responded

CAPROCKLEOS, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown. We appreciate the opportunity to have helped with the purchase of your new vehicle and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 08, 2018

Excellent service The employees are friendly, knowledgeable & keep you informed of what they are doing and the status of your service at all times. Excellent experience More

by cmcclain7369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy & Terry
August 08, 2018

Amazing experience as usual! The employees and service are both great. The employees are friendly, knowledgeable, and helpful. They explained to me the pieces needed to be changed More

by emaadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the employee I worked with.
August 08, 2018

Great customer service Philip went above and beyond to help me find the right vehicle for my needs and budget! I will definelty be a returning customer and highly recommend More

by Buffym73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
August 08, 2018

Oil change Thank you to terry for always being so kind. My car was taken care of and the oil change was very quick this day! Always appreciate kind people! More

by meredwards418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Aug 08, 2018 -

Frank Brown Auto and Truck Ranch responded

meredwards418, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 08, 2018

Wonderful and helpful Mr.Jansen was very friendly and made buying my 1st vehicle a wonderful experience! Thank you so much! I would definitely recommend Frank Brown to anyo More

by mssadiearmistead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Aug 08, 2018 -

Frank Brown Auto and Truck Ranch responded

mssadiearmistead, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 08, 2018

Oil change Faster then what I thought that it was going to be thank you for the service and see you on the next 3000 miles thanks More

by bm1torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Aug 08, 2018 -

Frank Brown Auto and Truck Ranch responded

bm1torres, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 08, 2018

Outstanding personnel Each time we visit Frank Brown we are impressed with the friendly personnel, and ease of purchasing a vehicle. We have been using Frank Brown for year More

by TROYANDJANIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
August 07, 2018

Colton Honda Purchase We had an outstanding sales experience at Frank Brown. Our salesman, Dan Brown was professional, courteous and very informative. He reviewed our nee More

by kkiser26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Aug 07, 2018 -

Frank Brown Auto and Truck Ranch responded

kkiser26, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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