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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

August 15, 2018

Awesome and fast The service was very fast. Everyone was very nice and professional. I would highly recommend everyone to go here. They provide complimentary drinks More

by dunghuynh22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Bernardo Ottoni, Tyson Hall, Dan Bryant, Kienan Beasley, Dusty Harrison, Ricardo Alegria
Aug 15, 2018 -

Frank Brown Auto and Truck Ranch responded

dunghuynh22, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 14, 2018

Oil change & inspection sticker. Very prompt service with extra help on explaining where I could obtain my new license faster. Excellent service. I would recommend the service to anyo More

by barbarawitt9832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Aug 14, 2018 -

Frank Brown Auto and Truck Ranch responded

barbarawitt9832, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 14, 2018

I love the service department! Thank you for the great service. I always enjoy coming to Frank Brown Honda and meeting with the wonderful staff there. Everyone is always helpful. More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Aug 14, 2018 -

Frank Brown Auto and Truck Ranch responded

Me, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 14, 2018

Honda Service! Rudy was great!!! He was sooo helpful and made sure I left happy with my car before the weekend!!! Very great service I will definitely be returning! More

by kaitlynn.moralez95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Ciseneros
Aug 15, 2018 -

Frank Brown Auto and Truck Ranch responded

kaitlynn.moralez95, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 13, 2018

Great Service Quick and easy process from negotiations to finance. They were willing to reasonably negotiate on our trade as well as the price of the new car. More

by TCWILLIAMS807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall, Dan Bryant
Aug 13, 2018 -

Frank Brown Auto and Truck Ranch responded

TCWILLIAMS807, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown. We appreciate the opportunity to have helped with the purchase of your new vehicle and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 13, 2018

Kienan was Awesome!!! Had a bad experience with another car company. I was buying a car from Reagor Dykes before they went under. It had been about 2 weeks dealing with the More

by tx49erfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon? , Kienan Beasley
Aug 13, 2018 -

Frank Brown Auto and Truck Ranch responded

tx49erfan, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 13, 2018

Great Sammy was great. Very easy to work with and he knew immediately what could possibly be causing the issues. He was able to get my vehicle in and out in More

by EVELYN72USA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Perez - service advisor
Aug 13, 2018 -

Frank Brown Auto and Truck Ranch responded

EVELYN72USA, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 13, 2018

I buy all my cars here. Never been ripped off, the guys here are always helpful and smiling, great prices and they actually work to get me the lowest rates. Love this place, More

by jiffy2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Aug 13, 2018 -

Frank Brown Auto and Truck Ranch responded

jiffy2006, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 10, 2018

Replacing an LED light Rudy (don’t know last name) and the gentleman who takes care of payment in the service dept are top notch and nice guys! They always take good care of More

by stevesauceda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Aug 10, 2018 -

Frank Brown Auto and Truck Ranch responded

stevesauceda, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 10, 2018

First Car The dealership, especially Phillip, went out of their way to help me purchase this car. I live in Odessa, and they made it possible for me to get pape More

by Panchobobby04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
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