Frank Brown Auto and Truck Ranch

Five thousand mile oil change and tire rotation. I called for an appointment, service department approved my time requested. I had the vehicle at service department on time and it was completed as pr I called for an appointment, service department approved my time requested. I had the vehicle at service department on time and it was completed as promised. Service department called my cell phone when it was available for me to retrieve. More

Great service Dean greated me as soon as I arrived. He was knowledgable and professional as always. Robert was my service technician, and he was excellent. Then Te Dean greated me as soon as I arrived. He was knowledgable and professional as always. Robert was my service technician, and he was excellent. Then Terry is always on top of his game and checkout is a breeze. My job requires me to travel Texas. I depend on my car to get me there and back safely. With the service team at Frank Briwn taking care of my car, I know that I will get wherever and back safely! They give me peace of mind!! More

Great experience We drove from Odessa to Lubbock to buy a 2018 GMC Terrain. They had a 2019 Terrain that was equipped like the 2018 for a few bucks more. Gave us what We drove from Odessa to Lubbock to buy a 2018 GMC Terrain. They had a 2019 Terrain that was equipped like the 2018 for a few bucks more. Gave us what we expected on our trade-in. No hassle and a great experience. I recommend our salesman, Phil Jansen and the Frank Brown crew. More

Excellent Dealership The professionalism of the staff was amazing. Never felt pressured. Every one I worked with was very help and friendly. The overall dealership was The professionalism of the staff was amazing. Never felt pressured. Every one I worked with was very help and friendly. The overall dealership was very pleasant. More

100% Satisfied John Poyner & Phil Richardson was an absolute blessing. I walked in nervous that I would not qualify for anything dependable without a substantial amo John Poyner & Phil Richardson was an absolute blessing. I walked in nervous that I would not qualify for anything dependable without a substantial amount of money down, as I did not have a trade-in. I was COMPLETELY wrong! I gave John all of my financial information (good and bad), he asked me what was important to me in a vehicle, and he highly recommended several he thought I would like. He then introduced me to Phil, who was just as amazing as John. He was so kind, patient, understanding, and knowledgeable with every vehicle I had questions about (and trust me, I had a lot)! From start to finish Phil gave me his 100% undivided attention, which is hard to find these days. He was COMPLETELY professional and helped me narrow down my choices with hands on demonstrations, knowledge of each car, front to back, and reassured that even after the car I picked was purchased that he would be available, if I had more questions or concerns. About two years ago, I purchased a vehicle from another dealership in Lubbock. Now that I have another car buying experience to compare with my first experience, I can help put things into perspective for other individuals out there in my position. (2016 'Other Lubbock Dealership Experience)- I had a bad gut feeling from the time that we walked in. With no experience at this point, I figured it was normal as you hear about 'the car buying experience terror." Having a $9,800 down payment, fair credit and a 100% on-time payment history, we left with a 2014 Jeep Sahara, with approx. 30,000. When we wanted and definitely qualified for the exact same Jeep that had a lift kit already installed. The salesman informed us the lifted jeep was out of our price range. With us needing a vehicle quickly and, again, having no experience, trusted what he said and agreed to the lesser of the two. In the paperwork process, he proceeded to tell us, that he makes 'great money at this dealership, because he gets at least a $2,000 commission on each sale'.We drove away with the jeep at a ridiculous interest rate, 84 months of payments at $449.50/mo. With a warranty that had all sorts of restrictions. In fact, we had to have transmission work done recently. We had to take it to a dealership 35 miles away for several weeks, and in less than a week realized that they did NOT replace the transmission, but fixed the cheapest part that would make it last long enough for the warranty to run out! (2018 Frank Brown Experience with John & Phil)- I quickly learned that I should have listened to my gut with the 'first experience at the other dealership'. With no money down I was able to drive away that day in a BRAND NEW vehicle that WE LOVE, with less that 2% interest, and a warranty that is UNBEATABLE! I have already been speaking with two friends that are in the looks for vehicles and they will be going to see John & Phil at Frank Brown. If I knew I wouldn't be upside on the Jeep, I would take it to these two in a heartbeat, because I trust them with all of my heart! THIS IS THE ONLY PLACE I WILL SHOP FOR A VEHICLE IN THE FUTURE. Thank you John & Phil for everything. More

Great experience We bought a new Honda Civic. Brice was knowledgeable and did not pressure us when shopping around. They worked with us every step of the way! Great ex We bought a new Honda Civic. Brice was knowledgeable and did not pressure us when shopping around. They worked with us every step of the way! Great experience! More

Excellent service every time! Excellent, personal, professional service from the initial greeting to the cashier (who actually was also the initial greeter). This was routine servi Excellent, personal, professional service from the initial greeting to the cashier (who actually was also the initial greeter). This was routine servicing but the treatment I always receive is never routine. These professionals know their stuff and have proven to be completely trustworthy. More