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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,358 reviews
September 17, 2018
Very pleased with the overall experience. Great experience with no high pressure sales. My son had bought three vehicles from Frank Brown and recommended. I was very glad he did as I had a gre Great experience with no high pressure sales. My son had bought three vehicles from Frank Brown and recommended. I was very glad he did as I had a great experience. More
by SLETBETTER87
Verified CustomerEmployees Worked With
JR
September 17, 2018
OLD Customer My family has purchased seven cars from Frank Brown through the years. We have NEVER had any negative experience on any of the deals. We have dealt wi My family has purchased seven cars from Frank Brown through the years. We have NEVER had any negative experience on any of the deals. We have dealt with many salesmen, but they have always been 100% knowledgeable and professional. We have no plans to EVER purchase from another dealership. WONDERFUL experiences each and every time!!!! We have our vehicles serviced there every time--and would not think of going elsewhere. Thanks for the super service Frank Brown folks!!! More
by Roan2
Employees Worked With
The gentleman who runs the service department office and the gentleman who drives us where ever we would like to go while out vehicle is being serviced.
September 17, 2018
Excellent service with a smile! Always helpful and answer any questions I have! I had questions about hail repair and was directed to the department to get an estimate. I was able to Always helpful and answer any questions I have! I had questions about hail repair and was directed to the department to get an estimate. I was able to get in and out quickly and on my way. More
by Jamiec1
Employees Worked With
Dayne O'Reilly
September 14, 2018
Awesome Service I always get excellent service and am always treated with respect. Everyone is friendly and helpful. I highly recommend Frank Brown for your service I always get excellent service and am always treated with respect. Everyone is friendly and helpful. I highly recommend Frank Brown for your service needs! More
by karenj1257
Employees Worked With
Rudy Cisneros, cashier Terry and another Service consultant but didn't catch his name.
September 13, 2018
Fast and easy Every time I take my car, they are fast, courteous and easy to deal with. Always greeted with a smile and feel they take my concerns seriously. Every time I take my car, they are fast, courteous and easy to deal with. Always greeted with a smile and feel they take my concerns seriously. More
by ssnnsimpson
Employees Worked With
I’m sorry I don’t remember, but they always remember my name.
September 13, 2018
Everyone was very polite on the phone. Phil brought the car Everyone was very polite and responded quickly to phone calls, questions, and delivery. They treated me respectfully and delivered the car the night Everyone was very polite and responded quickly to phone calls, questions, and delivery. They treated me respectfully and delivered the car the night we made a deal. More
by acunninghamslp
Employees Worked With
Phillip Richardson
September 13, 2018
Simple Brian, was wonderful and wasn’t pressured to purchase my Truck!!! Enjoyed doing business with Frank Brown!!! Would recommend this dealership to anyon Brian, was wonderful and wasn’t pressured to purchase my Truck!!! Enjoyed doing business with Frank Brown!!! Would recommend this dealership to anyone needing a new Truck !! More
by funtrackers03
Employees Worked With
Brian Cole
September 11, 2018
No pressure, no hassle, just good old fashion business Questions were answered accordingly and decisions were left up to the buyer. We appreciated the respect and time given to our questions and their resp Questions were answered accordingly and decisions were left up to the buyer. We appreciated the respect and time given to our questions and their response. More
by IZUPANCIC575
Employees Worked With
Phillip Richardson
September 11, 2018
Awesome Service! The people at Honda Service Center from the Service advisor, to the Terry the cashier are knowledgeable and courteous. Even the man who takes my vehic The people at Honda Service Center from the Service advisor, to the Terry the cashier are knowledgeable and courteous. Even the man who takes my vehicle on back knows me and says hi! Had my oil changed and tires rotated for $47.86. Very fair price, especially for service. No other service center has touched my Ridgeline and if I can help it, there will be no other. More
by amd1959
Employees Worked With
Tony V, Service Adviser. Robert Lakin, Tech, and Terry, Cashier Thank you!
September 10, 2018
Oil change and tire rotation The service associate was friendly and courteous. The service was completed in a timely fashion. It was a minimum of waiting time and the waiting room The service associate was friendly and courteous. The service was completed in a timely fashion. It was a minimum of waiting time and the waiting room was clean. More
by jwe10a
Employees Worked With
Ronnie Botello andJordan Martinez
