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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

November 05, 2018

Courtesy and friendly all the time Excellent work Courtesy and friendly and they also keep you up dated and progress on the work being done to your vehicle or any delays More

by Hernandez, lindaw9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie B
Nov 05, 2018 -

Frank Brown Auto and Truck Ranch responded

Hernandez, lindaw9, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 05, 2018

Great!! Philip Jansen is very professional and knowlegable concerning my needs in a pickup. He answered every question I had. Philip was strait forward and ho More

by Mxhulse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve and Albert, Philip Jansen
Nov 05, 2018 -

Frank Brown Auto and Truck Ranch responded

Mxhulse, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 05, 2018

Excellent service David Stroud took excellent care of us. He made the car buying process quite a pleasure. From beginning to end he made us feel like we were old friend More

by rjj4891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stroud
Nov 05, 2018 -

Frank Brown Auto and Truck Ranch responded

rjj4891, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 05, 2018

TSI for registration renewal I brought my “13 Chevy Equinox in for a TSI before I could renew my vehicle registration. I have to GM cars expiring in October, so I had double duty More

by GM guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Nov 06, 2018 -

Frank Brown Auto and Truck Ranch responded

GM guy, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 05, 2018

Warranty semi-annual service and TSI I purchased my ‘16 Buick LaCrosse from Frank Brown w/ the extended warranty. I have 2 GM cars, both registrations expiring in October, so I brought bo More

by GM guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Nov 06, 2018 -

Frank Brown Auto and Truck Ranch responded

GM guy, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 03, 2018

Excellent customer service My service advisors are the best.! Always greet you with excellent customer service . They have the utmost concern and very consistent about caring f More

by Beady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros , Tony Vierra
Nov 05, 2018 -

Frank Brown Auto and Truck Ranch responded

Beady, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 02, 2018

Great Very friendly great service a great value and a. Thanks for helping me with the new pickup setting up my phone and on star Frank Brown is a wonderf More

by PAULWILBANKS61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven , Ricardo Alegria
November 02, 2018

Good service. Good deal! Darrel was extremely helpful, kind and gracious. We felt good about our purchase and the service. We also felt we had a fair price for our trade-in. More

by Grandma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrel and Emilio
November 02, 2018

Great Service, Long Wait I would totally recommend this service department if it weren’t for the amount of time it takes to get in and out. Ronnie was great and notified me al More

by knic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronnie Borello
Nov 02, 2018 -

Frank Brown Auto and Truck Ranch responded

knic, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 02, 2018

poor poor service Pre ordered part. When it came on we dropped of the truck and they still kept it for 8 days. They said it was a 2 day job. Had to have a wrecker ser More

by RICHARDMONTOYA5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CORY , Serv. Mgr. , Dan Bryant
Nov 28, 2018 -

Frank Brown Auto and Truck Ranch responded

RICHARDMONTOYA5, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I am dissappointed to hear that we did not meet your expectations during your recent service visit. I have shared your comments with our GMC Service Manager and your GMC Service Tech. Cordially, Rick Swindell IT Director Frank Brown GMC

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