Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Frank Brown Auto and Truck Ranch
Lubbock, TX
4,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 4,358 reviews
November 28, 2018
I recommend this dealership A+ I bought a 2018 Subaru sti at this dealership and I fully recommend buying from them especially with the car sales man RICARDO ALEGRIA this man helped I bought a 2018 Subaru sti at this dealership and I fully recommend buying from them especially with the car sales man RICARDO ALEGRIA this man helped me a lot he went out of his way and made everything possible and got me approved within 20min! Thank you so much guys! I am very satisfied overall with the whole experience when nobody would help me. More
by Christiancarr
Employees Worked With
Ricardo Alegria
November 28, 2018
Love the guys at Frank Brown I know that I’ll be taken care of when I go to frank brown. It’s the only place I trust. Thanks for another great service appointment. I know that I’ll be taken care of when I go to frank brown. It’s the only place I trust. Thanks for another great service appointment. More
by Llong
Verified CustomerEmployees Worked With
Terry and Dean
November 28, 2018
Impressive experience Friendly staff. Made the the whole car buying experience less stressful than with other dealerships we've dealt with in the past. They made it more of Friendly staff. Made the the whole car buying experience less stressful than with other dealerships we've dealt with in the past. They made it more of an enjoyable experience. Thank you very much, will definitely return to this dealership in the the future. More
by BLUE.LS456
Employees Worked With
Rob Phillips , Blake Silvas, Philip Jansen
November 28, 2018
You hit the mark of excellence again. Took my Pilot in for an oil change and was greeted by Dean. I received first class service and he also took the time to answer my questions about towi Took my Pilot in for an oil change and was greeted by Dean. I received first class service and he also took the time to answer my questions about towing capacity. He was very courteous and friendly. As always, when I picked up my vehicle Terry gave first class service as well. He always goes the extra mile. You guys are tops in my book!!! More
by pastor.johnayers
Employees Worked With
Dean and Terry in service.
November 28, 2018
Great experience Was a great experience, the cars sales man was polite and relatable. Did not feel pressured into getting car but was excited to experience new car! Bl Was a great experience, the cars sales man was polite and relatable. Did not feel pressured into getting car but was excited to experience new car! Blake is an amazing sales man! More
by Mangan368
Employees Worked With
Blake Silvas
November 27, 2018
Oil change We brought the Accord in for a routine oil change. Eveybody was as friendly as always. I would definitely recommend this service department to anyone We brought the Accord in for a routine oil change. Eveybody was as friendly as always. I would definitely recommend this service department to anyone More
by garyham58
Employees Worked With
Don't remember
November 27, 2018
Salesman was helpful and courteous, and so was the finance m The salesman was helpful and courteous and so was the finance manager. My only compaint was I thonk the gas tank sjould have been full when we left. The salesman was helpful and courteous and so was the finance manager. My only compaint was I thonk the gas tank sjould have been full when we left. More
by PMANGAN368
Employees Worked With
Blake Silvas
November 27, 2018
Service It’s a great place to get a car our experience has been good and would recommend to friends and family they have good service departments to It’s a great place to get a car our experience has been good and would recommend to friends and family they have good service departments to More
by YOLANDAAGUILAR278
Employees Worked With
Paul vera
November 26, 2018
Best service in Texas Friendly, professional, Environment is always clean and staff always friendly. Always asks if there is anything else I need done. And explain ever Friendly, professional, Environment is always clean and staff always friendly. Always asks if there is anything else I need done. And explain everything that was serviced More
by Sue moore
Employees Worked With
Terry at the checkout
November 26, 2018
Poor communication I was not kept informed about my service. I had to call constantly and it wasnt until I left upset messages that I would get a call back. I was not kept informed about my service. I had to call constantly and it wasnt until I left upset messages that I would get a call back. More
by Alibarron705
Employees Worked With
Sammy Perez
