Frank Brown Auto and Truck Ranch

Hour and 15 minutes to do oil change and tire rotation??? Had a 7am appointment for the initial oil change and tire rotation on my 2018 3500 Denali. While it was there the service department decided to take Had a 7am appointment for the initial oil change and tire rotation on my 2018 3500 Denali. While it was there the service department decided to take care of a recall that required a flash of system without asking me. I’ve never waited that long for an oil change and rotation where. Made me late for work. Will not be back to this dealer and concretes my decision to buy in Amarillo and not here. More

Thanksgiving Repair I came in the day before thanksgiving on a family road trip from Clovis, NM. They were the only shop anywhere near me with the part we needed, but no I came in the day before thanksgiving on a family road trip from Clovis, NM. They were the only shop anywhere near me with the part we needed, but no service space for like 5 days. The customer service guys worked with me and got my Odyssey in, part replaced, and back on the road within 4 or 5 hours. Can’t thank these guys enough for saving our thanksgiving road trip. More

Great Customer Service Frank Brown GMC has alway provided top rated customer service on My GMC Serria since the day I bought it new from the Frank Brown lot in 2013. This is Frank Brown GMC has alway provided top rated customer service on My GMC Serria since the day I bought it new from the Frank Brown lot in 2013. This is the place that I have my truck serviced at and will continue to do so until I trade it in for a new truck in a couple years down the road. More

Service dept Sammy Was prompt in returning phone calls and keeping me informed of the progress. Courtesy van was prompt and courteous. Tommy, I believe, at the fr Sammy Was prompt in returning phone calls and keeping me informed of the progress. Courtesy van was prompt and courteous. Tommy, I believe, at the front counter is extremely helpful. More

Lackadaisical staff At the forefront of innovative and relevant customer service, I can assure you Frank Brown Honda is comfortably seated as far as possible. I’ve never At the forefront of innovative and relevant customer service, I can assure you Frank Brown Honda is comfortably seated as far as possible. I’ve never met such arrogant non-accommodating groups of quasi-professionals in my life. That being said, unless absolutely worst case senario were to happen, my tires will never touch that lost cause of a dealership. More

Fast,easy,and professional The service department was fast,understanding and Tony really made the whole thing painless and convenient.I needed a loaner,got one.the car runs how The service department was fast,understanding and Tony really made the whole thing painless and convenient.I needed a loaner,got one.the car runs how it is supposed to and they pretty much had to tear the engine down to nothing to fix it. More

Service good but My 2014 Honda Accord would not start due to a faulty starter. Installation of the starter went perfectly. BUT the starter went out at 39000 miles! Not My 2014 Honda Accord would not start due to a faulty starter. Installation of the starter went perfectly. BUT the starter went out at 39000 miles! Not acceptable at all for the quality reputation Honda products have. 3000 miles past the warranty and still WAY TO EARLY for any starter to fail. The dealership had no problem taking our money for a faulty, poorly engineered starter. Service is good. Product is not. More

Extremely Happy! My experience with Frank Brown Honda is how all car buying should. The staff is friendly, knowledgeable, and cares about superb customer service! I a My experience with Frank Brown Honda is how all car buying should. The staff is friendly, knowledgeable, and cares about superb customer service! I am forever a Frank Brown loyalist. More