Frank Brown Auto and Truck Ranch
Lubbock, TX
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Great service I went in for an engine light and i was also concerned that my drivers seat memory wasn’t working. They got everything fixed in a timely manner; the d I went in for an engine light and i was also concerned that my drivers seat memory wasn’t working. They got everything fixed in a timely manner; the driver for the courtesy ride service was very kind and gracious and picked me up on time from work back to honda to get my car. The service man who fixed my car gave me a very generous military discount even though this is not their routine policy- was very appreciative of this. Overall would definitely recommend Frank Brown Honda. More
Staff was knowledgeable and courteous First time I have purchased from Frank Brown dealership. Kienan, Paul, Steve, Kyle were knowledgeable and courteous. I would certainly recommend an First time I have purchased from Frank Brown dealership. Kienan, Paul, Steve, Kyle were knowledgeable and courteous. I would certainly recommend anyone to purchase or service a vehicle there. More
Very Welcoming I really appreciated Paul Vera, the salesman that was recommended to me, because of his professional manner of handling the sale. Also, appreciated h I really appreciated Paul Vera, the salesman that was recommended to me, because of his professional manner of handling the sale. Also, appreciated his knowledge of the product. He welcomed us immediately and made us feel that he was there to work with us and get us exactly what we were needing. Never a doubt. Thank you. MTG/JS More
oil change, new air filters and new wiper blades I always receive excellent services when I bring my van in. The staff are always curteous and friendly. The service is always prompt and usually com I always receive excellent services when I bring my van in. The staff are always curteous and friendly. The service is always prompt and usually completed prior to the estimated completion time. More
Service I was not sure what to expect but the service on vehicle was completed in a short period of time. I was in and out within an hour. I was not sure what to expect but the service on vehicle was completed in a short period of time. I was in and out within an hour. More
My 2019 GMC Acadia Experience I had a 2011 GMC Terrain that I loved. I was looking to get another Terrain or upgrade to an Acadia. My grandson found one at your dealership. I went I had a 2011 GMC Terrain that I loved. I was looking to get another Terrain or upgrade to an Acadia. My grandson found one at your dealership. I went to look and drove it and a Terrain. I liked the Acadia better and with my husbands permission I made a deal to trade my Terrain in for the Acadia. I love it, salesmanship was great. Good choice of colors and styles to choose from. All over experience and service was excellent. More
Consistently great service Since purchasing a Honda Pilot from Frank Brown Auto I’ve had nothing but superior service from the dealer. Every costumer service representative and Since purchasing a Honda Pilot from Frank Brown Auto I’ve had nothing but superior service from the dealer. Every costumer service representative and technician I’ve come in contact with has been welcoming, hospitable, and helpful. This is a great place to shop filled with good people and great costumer service. More
Fast Friendly & Professional from the time I enter the service department, its all friendly & professional communication from all employees . the waiting area is clean & comfort from the time I enter the service department, its all friendly & professional communication from all employees . the waiting area is clean & comfortable , and serves good coffee or water. no pressure to purchase unnecessary service or parts. More
fast and friendly service. I have used FB for the past 12 years for the service of a 2004 Odyssey, now with 330,000 miles. We have just replaced the 2004 van with a used 2105 Od I have used FB for the past 12 years for the service of a 2004 Odyssey, now with 330,000 miles. We have just replaced the 2004 van with a used 2105 Odyssey with just 70,000 miles. Reason for the visit was an oil change and transmission fluid change. Honest and quality service from the technicians keep me bringing back my vehicle. More
Battery Had a bad sale which brought you in two different times before it was fixed it took about three hours each time but was able to get the car back the Had a bad sale which brought you in two different times before it was fixed it took about three hours each time but was able to get the car back the same day More