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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

January 10, 2019

It was Good When they make mistakes they own up to them. And they are very family friendly from my experiences this is a very important thing for me. More

by jbr828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
January 10, 2019

Purchased a new 2019 Honda pilot. I am very pleased with the experience i had at Frank Brown Honda purchasing my new 2019 Honda Pilot. The staff was knowledgeable, courteous and effici More

by Visser1807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
January 10, 2019

Tire rotation, oil change, warranty work. We have purchased five cars including one for our daughter who lives in Arizona. The sales rep/ service managers and everyone involved in the sales an More

by pipkinsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony and Terry in service dept., Phillip Richardson
January 09, 2019

Service department Great honest work I have taken both my vehicles 2015 civic si & wife’s 2016 crv and never had any issues not a terrible wait time More

by jeremy_warren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
January 08, 2019

Vehicle inspection I was Attended to immediately,they were friendly,i was their a short time and on my way quickly especially Ramiro Gonzales made us feel important. Giv More

by Gonzales.daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramiro Gonzalez, Philip Jansen
January 07, 2019

An Inconvenient cystomer I'm sorry I'm from a large city where men AND women are not "greeted" as an interrupption for service. As I am not new to the service industry myself. More

by Sopranick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RUDY Somebody Driver says already complaints on him
January 07, 2019

Friendly and considerate. The service department was friendly and helpful. They informed me of relevant information to my vehicle (a recall I was not aware of) and how to go ab More

by Ghall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean L., Daniel V.
January 07, 2019

Great Very timely with how long I had to wait and having the used cars right there to look at and the sales(guy) to talk to helped. More

by r-bhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember the sales guy's name.
January 07, 2019

All went smooth. We found a vehicle we liked and believe we got a good deal on it. The salesman was really helpful and everything went smoothly, I asked to have the sa More

by jczonagatewood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
January 07, 2019

Amazing service I always go with Frank Brown and see Rudy Cisneros. Although I live in Houston now I always travel to maintenance my vehicles here. They are always kn More

by justjoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
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