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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
Vehicles
4.7
4,358 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

February 27, 2024

Customer service was great, Terry was great The customer service was great. Terry was polite and nice and didn't wait to long in the waiting room More

by jessicarobledo80
Recommend Dealer
Yes
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Feb 28, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 24, 2024

This was my first experience ever as a customer. I was pleasantly surprised and impressed. More

by Madkatters1
Recommend Dealer
Yes
Employees Worked With
Dean Loveless was my service writer. He took good care of my repair needs.
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Feb 27, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 23, 2024

Great service, Ronnie was prompt and kept me informed Would highly recommend this service dept to anyone More

by Slushtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 23, 2024

The man who helped me in the service department was very kind and helpful. He did a fantastic job. More

by EMILYBUMBLEBEE
Recommend Dealer
Yes
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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 23, 2024

The transaction was effortless. I traded in my GMC Terrain and left with a Honda CRV Hybrid, which I love! More

by knicola1964
Recommend Dealer
Yes
Employees Worked With
Yes
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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 22, 2024

Pricing was good. Got me out a lot faster than expected. Customer service is excellent! More

by gfs_dls
Recommend Dealer
Yes
Employees Worked With
Sammy
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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 21, 2024

Phil was amazing. I appreciate his patience and getting the deal done as efficiently as possible. More

by heatherwiggins09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

February 19, 2024

Put it this way I are we will never shop for another Vehicle anywhere else than Frank Brown!!! More

by Sbberry62
Recommend Dealer
Yes
Employees Worked With
Ethan McKenzie
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Feb 20, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

February 18, 2024

They were very helpful in making sure I got my pickup. Thank you to everyone that helped me. More

by tommycash01
Recommend Dealer
Yes
Employees Worked With
Tyson Hall, Tyson Hall
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Feb 19, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 17, 2024

Pleasant. It was a very pleasant enjoyable process. Everything was easy. It was a very pleasant enjoyable process. Everything was easy. More

by aaronp3
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes, Deanndra Mathes
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Feb 19, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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