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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

May 08, 2019

First time visit Appt. was easy to schedule. Appt. was for a recall and oil change. Left car, the work did not take very long. Received a call when the work was fin More

by Happyhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Happthonda, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

quick, efficient and courteous Quick in that they said it would take an approximate time and that is what it was. Efficient in that they completed the task. Each time I have been More

by saltjones4x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not for sure of their names - sorry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

saltjones4x, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

Having a great day at Frank Brown. My experience at a frank Brown was quick and easy with great service as always. I will always recommend Frank Brown to other people and friends. More

by mkerlely44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

mkerlely44, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

Wonderful experience Ronnie was Very helpful and knowledgeable. Kept me informed, and made sure things were taking care of in a timely manner. Will definitely continue to More

by SLopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Slopez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

Quick and Easy My many visits to Honda have been by far some of the best that I have been to over the years, they are quick workers who help as much as they can and More

by Brandoscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Dan Bryant, Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Brandoscott, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

I would never take my car anywhere else! Frank Brown has the best service department! I wouldn’t take my car anywhere else! From pricing to technicians to customer service, Frank Brown goes a More

by ymstevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ymstevens, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

Kept me informed Ronnie called to let me know my truck was out of warranty saved me time having to go back to the dealership for service. I appreciated that. More

by Podunk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Podunk, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

TORi's experience Excellent tepaor--like new! Greatest concern had been color match & they got it perfict! It did take a little longer than I would have liked because, More

by TORi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

TORi, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

Oil change Very convenient service. Changed the oil and rotated tires very quickly. Sammy is a pleasure to work with. I will be using them next time. More

by TATUMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

TATUMG, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 07, 2019

Awesome experience! Paul Vera and the rest of the staff were very friendly and helpful. Took good care of me! Helped me pick out the exact truck I wanted, showed me how t More

by kmoreno84.km
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PAUL VERA, Philip Jansen
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

kmoreno84.km, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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