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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

May 13, 2019

Very good I had a/c work done, Sammy was very courteous and knowledgeable. We got our problem fixed the first time and will recommend your service dept. thank y More

by Denali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Denali, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 11, 2019

Purchase new vehicle They were willing to work with me on my trade in and the purchase of the new vehicle. Michael helped me with the best financial rate that I could get More

by DAVISG5762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael , Phillip Richardson
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

DAVISG5762, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 11, 2019

Great service We brought in our Accord because of a recall. While there we also got an oil change and tire rotation. Work was completed very quickly and everyone wa More

by grateful traveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

grateful traveler, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 11, 2019

Awesome service Took the CRV in early in the morning and got right in. Had a cup of coffee while I waited. Oil change took about 30 minutes and Terry was most helpf More

by mamasono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry at service check-08t
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

mamasono, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 10, 2019

Oil change Oil change, serviced & tires rotated & checked. Waited & work completed for short wait. Rudy was pleasant to work with as usual, and Terry was helpful More

by dkham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy & Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

dkham, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 10, 2019

Great service every time!! Came in for an oil change and tire rotation. Everyone was so nice and helpful. They got me scheduled to come back in and have some warranty work done More

by glpatridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry , Tyson Hall, Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

glpatridge, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 10, 2019

Factory recall on Driver's side air bag Frank Brown's staff was very good to get our Honda in and out in a very quick manner. Their staff was friendly and willing to accommodate us to do a g More

by Clark, Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Clark, Susan, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 09, 2019

Friendly and fast service Promptly greeted upon arrival. Waiting area is clean with plenty of seating and an area for kids. I was able to get in and out during my lunch hour wh More

by ire330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ire330, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 09, 2019

Oil change Excellent service and friendly and courteous people. My service job was completed in adopt an hour. Was very pleased with that. Will be very glad to More

by MD.WEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

MD>WEST, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 09, 2019

Masomenos No lo recomiendo tanto porque me dijeron que la GMC que pedí no es la la que me entregaron, no tienen las cámaras por los lados, no tiene el sistema s More

by Miguel López
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Miguel, Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our GMC Management Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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