Frank Brown Auto and Truck Ranch
Lubbock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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No communication When I Dropped off the vehicle I Was told it would take 2 days to complete the repair. I ask about detailing the vehicle and was told they do not do d When I Dropped off the vehicle I Was told it would take 2 days to complete the repair. I ask about detailing the vehicle and was told they do not do details any more but the sign clearly said that they did. Brandon told me they were waiting on new signs. Then the wrong part was sent and a new one had to be ordered it came in on the following Monday. Brandon called and offered the loaner vehicle to us and I was excited about that. But it was given out to someone else I called that following Wednesday to find out the status and was told the skin was on and was waiting on paint. It took a total of two weeks to complete the repair and the only communication I received was to offer me a loaner vehicle that was not available. I then called Armando and ask him about the situation and he was very defensive and not very friendly. But did go check on the status of the repair and called and left me a voice mail at my request. I also ask to please speak to Brent about the whole situation and still have not heard from him. I am very disappointed in the whole experience and hope someone will fix this situation. I have always used frank Brown and am saddened about this entire experience. Thank you Stephen McCown More
2017 Honda Pilot Tyson was very patient and helpful. He is the type of person that we have come to expect to work with at Frank Brow. Very friendly and no pressure. Tyson was very patient and helpful. He is the type of person that we have come to expect to work with at Frank Brow. Very friendly and no pressure. More
Good Dealership The man that sold my truck was a Pro, good man he show me and answer all the questions. I’m happy that I make the best choice of getting my new truck The man that sold my truck was a Pro, good man he show me and answer all the questions. I’m happy that I make the best choice of getting my new truck here. More
I was in a pinch and Sammy stepped up and got my Yukon Excellent in all respects and a great help on a Friday afternoon late before a holiday weekend. You guys took great care of us! Thanks !! Excellent in all respects and a great help on a Friday afternoon late before a holiday weekend. You guys took great care of us! Thanks !! More
Kind people who really have your best interest in mind! Our salesman JR was so great to work with. As a young college student who has only depended on her parents, he was so understanding and patient and di Our salesman JR was so great to work with. As a young college student who has only depended on her parents, he was so understanding and patient and did everything he couple to make us happy and get us the best deal! More
Good work-timely manner I needed to bring my car in for an oil change about noon. I thought it might take a long time then.I asked for an estimate of how long it would take. I needed to bring my car in for an oil change about noon. I thought it might take a long time then.I asked for an estimate of how long it would take. He said 45 minutes—actually it was about 30 minutes even including the usual maintenance inspection More
Fast, friendly, dependable I’ve gone to Frank Brown for 2 years now and I’ve only had one problem. They see my tire light on and never fix the issue. But as for the oil change, I’ve gone to Frank Brown for 2 years now and I’ve only had one problem. They see my tire light on and never fix the issue. But as for the oil change, battery issues, and inspections, they’re great to go to. More
Oil change Went in for an oil change. But just wanted to say that Ronnie always takes care of us with the upmost professionalism. Thank you again Went in for an oil change. But just wanted to say that Ronnie always takes care of us with the upmost professionalism. Thank you again More
Great people to work with Working with the people at Frank Brown make the purchase worth it. They will work with you in anyway to get you in a car that you can afford without Working with the people at Frank Brown make the purchase worth it. They will work with you in anyway to get you in a car that you can afford without any pressure. This was the second purchase from Frank Brown I will return for a third . More
Great service Quick and friendly service. Was there for an oil change. Enjoyed some popcorn and a bottle of water while we waited. Terry was very polite and friendl Quick and friendly service. Was there for an oil change. Enjoyed some popcorn and a bottle of water while we waited. Terry was very polite and friendly. More