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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,358 reviews
May 31, 2019
Great customer service I went to get oil change and they were quick and customer service was amazing, I was told several vehicles ahead of me and it probably be 1.5 hour, bu I went to get oil change and they were quick and customer service was amazing, I was told several vehicles ahead of me and it probably be 1.5 hour, but it probably only took 30 minutes More
by mp06212
Verified CustomerEmployees Worked With
Ronnie Betello, Ricardo Alegria
May 31, 2019
Professional service, meet expectations Really disappointed I have so many problems with the emissions system on my GMC HD 2500. This is no fault of Frank Brown and they do an excellent job Really disappointed I have so many problems with the emissions system on my GMC HD 2500. This is no fault of Frank Brown and they do an excellent job of taking care of the issues! More
by Tandy
Employees Worked With
Ronnie
May 31, 2019
Oil change and tire rotation Frank Brown always provides impeccable service. They really look out for the best interest of their customers. I was also in and out within a hour. Frank Brown always provides impeccable service. They really look out for the best interest of their customers. I was also in and out within a hour. More
by bethwalbrick
Employees Worked With
Service employees
May 30, 2019
Outstanding Very well in customer service. Nice and friendly. Very clean environment . Always answered my question with no hesitation. Alwan have been taken care Very well in customer service. Nice and friendly. Very clean environment . Always answered my question with no hesitation. Alwan have been taken care of with no grief More
by valdezruben5130
Employees Worked With
Ronnie Botello
May 29, 2019
Expediant friendly job Fast friendly service didn't t have to wait for very long Waiting room clean and comfortable with tv s . Always very friendly when I call Fast friendly service didn't t have to wait for very long Waiting room clean and comfortable with tv s . Always very friendly when I call More
by THERESA.SMITH0213
Employees Worked With
Dean loveless
May 27, 2019
NICE, HELPFUL, QUICK AND EASY! EVERY ONE AT THE DEALERSHIP WAS FRIENDLY AND HELPFUL. WE WERE ABLE TO TEST DRIVE, LOOK AT AND THEN FINALLY CHOOSE A CAR WITHOUT TOO MUCH HASSEL. THE EVERY ONE AT THE DEALERSHIP WAS FRIENDLY AND HELPFUL. WE WERE ABLE TO TEST DRIVE, LOOK AT AND THEN FINALLY CHOOSE A CAR WITHOUT TOO MUCH HASSEL. THE PAPERWORK PROCESS WAS EVEN PRETTY PAINLESS AND QUICK! WE WILL RECOMMEND THIS DEALERSHIP TO OUR FRIENDS. More
by pvdairy
Employees Worked With
Dan Bryant
May 27, 2019
2008 Honda Good job. I enjoyed the service offered. It was also good price for the service. The job was also done quite quickly. Thank you for the service. Good job. I enjoyed the service offered. It was also good price for the service. The job was also done quite quickly. Thank you for the service. More
by ezisibe
Employees Worked With
Terry
May 27, 2019
I purchased a HR-V EXL. Everyone was very kind. We had a great experience purchasing this vehicle. Everyone was so helpful & patient. We never felt pressured. We have purchased several vehicles o We had a great experience purchasing this vehicle. Everyone was so helpful & patient. We never felt pressured. We have purchased several vehicles over the years, & this was the best experience. More
by barbarajbirks
Employees Worked With
The financial person handling the financing., Blake Silvas, Dan Bryant
May 27, 2019
Good deal on a great car, with professional service. Dan Bryant and Michael Masri worked to find us what we needed and to give us a great experience. We came to see one vehicle and left with a different Dan Bryant and Michael Masri worked to find us what we needed and to give us a great experience. We came to see one vehicle and left with a different one that was better for us and our family. They were patient and diligent. More
by KENNETH.HAWLEY
Employees Worked With
Michael Masri, Dan Bryant
May 25, 2019
Excellent customer service Everyone is always very helpful and informative on what’s going on with my vehicle. Service is always fast and simple. I would also like to mention te Everyone is always very helpful and informative on what’s going on with my vehicle. Service is always fast and simple. I would also like to mention terry he always has a smile on his face and willing to help and answer all questions, great customer service. More
by nicsauceda112
Employees Worked With
Terry
