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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,280 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,280 reviews

May 02, 2019

Very friendly and helpful ( Phil) Phil is an excellent sale person , super friendly, highly recommend , very helpful and has a good knowledge of the products, will see him again in the More

by daniel.do
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

daniel,do, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 02, 2019

Quick and affordable! Got me in and out of the waiting room at a great cost for oil change and offered me a free tire rotation as this was my first one with a new car. More

by kellylane515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Villapando
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

kellylane515, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 02, 2019

Service was prompt and fixed our issue I appreciate the way Ronnie handled my problem. He treated me the way I treated my customers 30 years ago when I was an auto parts service manager More

by Zz2857z1872$
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Zz2857z1872$, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 02, 2019

Great service Service was fast and reliable. Great excellent I was there for oil change. It got done in a half hour. I received a courtesy call as my van was ready More

by joogee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

joogee, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 01, 2019

Best Experience! I was able to walk in, tell Dan what I wanted, go to lunch and come back to take my new car home. It was the best car-buying experience I’ve ever had More

by Christine.shanell.cozart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio, Dan Bryant
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Christine.shanell.cozart, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 01, 2019

Best salesman ever. And no we aren’t related. I appreciated Rob Phillips down to earth manner. He knew so much about the product, but when he didn’t know he said so. His follow up with the answers More

by BROWNC20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Phillips. Emilio R. (Manager)
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

BROWNC20, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 30, 2019

Impressive Very impressive at how quick the service department can perform service work. Entire staff is very friendly and easy to deal with in getting vehicle s More

by lionelp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

lionelp, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 30, 2019

Bought a car Liked it because it was easy, complete, careful, quick,clean, and simple. Mitch was very helpful and courteous, not pushy and overbearing, thanks for More

by riggin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

riggin, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 30, 2019

Good service A great visit in Frank Brown. Salesman is effective and knowledgeable. Very patient and friendly to coustomer. I bought my first Honda at Frank Brown More

by Outlook brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roby Philips
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Outlook brown, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 29, 2019

Great experience-helpful staff We had a great experience in all areas. Great selection and great service from sales and paperwork processing. Would definitely recommend this dealers More

by Sldad89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Sldad89, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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