Frank Brown Auto and Truck Ranch
Lubbock, TX
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Buying a late model pre-owned vehicle We were looking for a late model pre-owned vehicle. We had found two other vehicles at another dealership that we were considering and were prepared We were looking for a late model pre-owned vehicle. We had found two other vehicles at another dealership that we were considering and were prepared to make an offer on one or the other. We came into Frank Brown Auto and Truck Ranch just to see what was available before making an offer at the other dealership. We found a vehicle that was pretty much just what we were looking for at Frank Brown's. We dealt with Ricardo Alegria who was very helpful and courteous. More
Great Service Service department demonstrated excellent knowledge to solve my warranty problem. Did an excellent job correcting the problem. I was provided a very n Service department demonstrated excellent knowledge to solve my warranty problem. Did an excellent job correcting the problem. I was provided a very nice and clean loaner vehicle. A great job. More
Treated with respect& now driving my dream vehicle Brian Cole was my sales man & he showed me several different vehicles. Drove ahyundai Vera Cruz but really liked the MazdaCX-5. It was being serviced, Brian Cole was my sales man & he showed me several different vehicles. Drove ahyundai Vera Cruz but really liked the MazdaCX-5. It was being serviced, so I was going to come drive the next day. On my break at work he brought car & let me test drive it. Told him I really wanted this car & he made it possible. Luv my new car. Thanks Brian More
quick oil change and thorough review I had hit some water during one of the recent storms, so they did a check of the drive train during the oil change to verify that I didn't have any wa I had hit some water during one of the recent storms, so they did a check of the drive train during the oil change to verify that I didn't have any water intrusions. Quick, effective, friendly, and cost-efficient. I would recommend them to others! More
Vehicle service issues My rotors were beginning to warp and the service team fixed the problem within the same day. They were swamped but luckily they were able to see my Ho My rotors were beginning to warp and the service team fixed the problem within the same day. They were swamped but luckily they were able to see my Honda. My favorite part about the service experience is Terry. He knows how to communicate effectively and ensure all my service issues are met. Terry is King. More
Great experience! The service people are very honest and work extremely efficiently. I had my car repaired at very fair cost and great experience. I highly recommended The service people are very honest and work extremely efficiently. I had my car repaired at very fair cost and great experience. I highly recommended their service. Bryan More
Great service. Very satisfied Professional staff that goes the extra step to see that the customer is always completely satisfied. Part of the reason I buy Honda's. I strongly reco Professional staff that goes the extra step to see that the customer is always completely satisfied. Part of the reason I buy Honda's. I strongly recommend this dealership. More
Very pleasant service appointment. I was very happy with the service. It took almost the exact time they told me it would, and the price was less than estimated. The Customer lounge is I was very happy with the service. It took almost the exact time they told me it would, and the price was less than estimated. The Customer lounge is comfortable. They have a TV, a work table and plenty of chairs. There are restrooms and vending machine available. I will definitely use them again. More
Awesome! As per usual,Very fast, professional, friendly and good quality service, Tony has always taken good care of me and my vehicles. He went out of his way As per usual,Very fast, professional, friendly and good quality service, Tony has always taken good care of me and my vehicles. He went out of his way take especially good care of us. More
Very satisfied Mathew was very helpful and respectful. He was honest and made buying a vehicle a lot easier. He was very knowledgeable about the vehicles we were in Mathew was very helpful and respectful. He was honest and made buying a vehicle a lot easier. He was very knowledgeable about the vehicles we were interested in. More