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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,281 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,281 reviews

May 09, 2019

Friendly and fast service Promptly greeted upon arrival. Waiting area is clean with plenty of seating and an area for kids. I was able to get in and out during my lunch hour wh More

by ire330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ire330, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 09, 2019

Oil change Excellent service and friendly and courteous people. My service job was completed in adopt an hour. Was very pleased with that. Will be very glad to More

by MD.WEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

MD>WEST, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 09, 2019

Masomenos No lo recomiendo tanto porque me dijeron que la GMC que pedí no es la la que me entregaron, no tienen las cámaras por los lados, no tiene el sistema s More

by Miguel López
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Miguel, Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our GMC Management Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

First time visit Appt. was easy to schedule. Appt. was for a recall and oil change. Left car, the work did not take very long. Received a call when the work was fin More

by Happyhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Happthonda, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

quick, efficient and courteous Quick in that they said it would take an approximate time and that is what it was. Efficient in that they completed the task. Each time I have been More

by saltjones4x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not for sure of their names - sorry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

saltjones4x, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

Having a great day at Frank Brown. My experience at a frank Brown was quick and easy with great service as always. I will always recommend Frank Brown to other people and friends. More

by mkerlely44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

mkerlely44, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

Wonderful experience Ronnie was Very helpful and knowledgeable. Kept me informed, and made sure things were taking care of in a timely manner. Will definitely continue to More

by SLopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Slopez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

Quick and Easy My many visits to Honda have been by far some of the best that I have been to over the years, they are quick workers who help as much as they can and More

by Brandoscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Brandoscott, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

I would never take my car anywhere else! Frank Brown has the best service department! I wouldn’t take my car anywhere else! From pricing to technicians to customer service, Frank Brown goes a More

by ymstevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ymstevens, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 08, 2019

Kept me informed Ronnie called to let me know my truck was out of warranty saved me time having to go back to the dealership for service. I appreciated that. More

by Podunk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Podunk, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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