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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
Vehicles
4.7
4,358 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

June 18, 2019

Outstanding car buying experience I’ve been purchasing cars at Frank Brown for many years. I always feel that the staff is genuine and is more interested in making a fair deal many tim More

by TroyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

TroyC, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 18, 2019

Ronnie is great Ronnie is always great when I come in for service. Thank you for your great customer service. It’s hard to find good customer service More

by SAMRIE86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

SAMRIE86, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 17, 2019

Excelente customer service I worked as a nurse in the field and I have to drive all day long and I was having issues with the good of my car. I took it to the Honda service cent More

by s.gloria86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony and Terry
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

s.gloria86, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 17, 2019

Rudy is Great! Great service. Rudy really helped me out on this problem. Recommend him highly. Great great great great great great great great great great great grea More

by geralddea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy in service.
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

geralddea, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 17, 2019

Awesome Service They do the whole process correctly, keep you informed and very friendly. It is like a breath of fresh air dealing with Ronnie Botello. Perfect More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Steve, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 15, 2019

Great service Great customer experience. Great people that work there. Smooth transaction closing on deal..overall the experience was great. Very professional, poli More

by jcmartinez1483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

jcmartinez1483, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 13, 2019

5 stars! Took new pilot for first oil change and tire rotation. Everyone was super nice and helpful! Got it all done very quickly. Only waited about 45 min More

by Rkrier03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy C
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Rkrier03, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 13, 2019

Never any loaner cars Never any loaner vehicles, takes a while to get your car looked at, and the pricing on labor is high, I went to Chevy and they were able to offer me a More

by Des
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Des, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 13, 2019

Buying a new vehicle Thanks for everything and everyone for a smooth transition on buying my GMC Sierra Denali (Keeva)..Would take the 8 hour drive again and buy another v More

by mauriceaskins1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

mauriceaskins1, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 13, 2019

Great I had a great experience getting my first vehicle. We worked with Rob and Mike and had great service! Thank you for helping me get into the vehicle I More

by lexie190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

lexie190, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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