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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,281 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,281 reviews

May 14, 2019

Oil change They always take good care of me, and Rudy is always very nice and informative. I like that they make sure your car is good and safe as well. Thanks a More

by Texasgirl04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Texasgirl04, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 13, 2019

Good job Ronnie is always extremely friendly and helpful. A gentleman in every way. We will recommend frank brown to others Very friendly and thorough. More

by sstewart24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

sstewart24, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 13, 2019

Professional and great service!! Great customer service and friendly staff that. Clean environment. Everyone who I came across let me know that my needs and wants were important to th More

by Lauren321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob, Rudy, Mathew
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Lauren321, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 13, 2019

Very good I had a/c work done, Sammy was very courteous and knowledgeable. We got our problem fixed the first time and will recommend your service dept. thank y More

by Denali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Denali, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 11, 2019

Purchase new vehicle They were willing to work with me on my trade in and the purchase of the new vehicle. Michael helped me with the best financial rate that I could get More

by DAVISG5762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

DAVISG5762, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 11, 2019

Great service We brought in our Accord because of a recall. While there we also got an oil change and tire rotation. Work was completed very quickly and everyone wa More

by grateful traveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

grateful traveler, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 11, 2019

Awesome service Took the CRV in early in the morning and got right in. Had a cup of coffee while I waited. Oil change took about 30 minutes and Terry was most helpf More

by mamasono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry at service check-08t
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

mamasono, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 10, 2019

Factory recall on Driver's side air bag Frank Brown's staff was very good to get our Honda in and out in a very quick manner. Their staff was friendly and willing to accommodate us to do a g More

by Clark, Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Clark, Susan, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 10, 2019

Oil change Oil change, serviced & tires rotated & checked. Waited & work completed for short wait. Rudy was pleasant to work with as usual, and Terry was helpful More

by dkham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy & Terry
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

dkham, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 10, 2019

Great service every time!! Came in for an oil change and tire rotation. Everyone was so nice and helpful. They got me scheduled to come back in and have some warranty work done More

by glpatridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

glpatridge, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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