Back

Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,281 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
Contact Dealership

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,281 reviews

May 21, 2019

Awesome Service Every Time I went in for an inspection and oil change and was in and out in less than 30 minutes! Great people, free popcorn and water available while you wait, More

by JOSHORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunny
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

JOSHORT, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2019

Friendly place and not hi-pressure Went looking for a Honda Ridgeline to test drive and see if it was what I was looking for in a light duty pickup. All the people I dealt with at the More

by LKinney22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Masri , Blake Silvas, Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

LKinney22, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 20, 2019

Quick and easy We were a little frustrated that the dealership wouldn’t throw in a $100 floor mat. Little things like this is what makes your customers feel valued. More

by brm.ronny
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

brm.ronny, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 18, 2019

Great experience buying a Honda Oddyssey We had a very positive experience at Frank Brown Honda. Everyone who worked with us was great. This is our second Honda Oddyssey that we have bought f More

by nellw5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carey
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

nellw5, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 17, 2019

New Honda Accord Great dealership and Philip Richardson was AWESOME!! I would buy another vehicle from Frank Brown in a heartbeat. Would definitely recommend this dea More

by Babs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Babs, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 17, 2019

Want that money no matter So I pay for an extended warranty it covers bumper to bumper with $100 copay, however I took it to these guys and they literally found a way to charge More

by Jmccoy478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Sammy
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Jmccoy478, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Service Team. Please let me know if I can be of service. Rick Swindell IT Director Frank Brown GMC Honda

May 17, 2019

Excellent customer experience Had a very good experience buying a new truck. Kienan Beasley was extremely helpful and work with us and kept in contact during the whole process. More

by jaymzhenderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

jaymzhenderson, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 17, 2019

Oil change and safety recall $49.95 is too much for oil change. Service tech said Terry would give a coupon and I told Terry this and he did not say anything. More

by Art Griffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Art Griffin, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 16, 2019

Top notch service Tony in the service department is always very polite and helpful. Terry is very quick and efficient at checkout. Overall I always receive excellent More

by jeanine.reynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony and Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

jeanine.reynolds, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 14, 2019

Very helpful, friendly, and good service. Phillip Richardson took his time to answer all of our questions. He was very accommodating and paid attention to what my sister and I needed to be com More

by FOXSPYDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Yoeman - finance
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

FOXSPYDER, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

...
338
...