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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

June 20, 2019

HONDA SERVICE TECHS ROCK!!! Great experience every time I visit! The Honda Service Team are SUPERB and are ALWAYS welcoming and ready to help me. I look forward to taking my car More

by Adrienne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in finance office; Dean Loveless; Terry Vierra; Rudy Cisneros
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Adrienne, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 20, 2019

Great service I took my vehicle in for an oil change. The service attendant was very courteous. It took about 30 minutes to complete the work, which I thought was r More

by carolynpoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

carolnpoe, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 20, 2019

Excellent The staff was friendly and courteous. Got me in quickly and fixed the issue in a timely manner. Needed a ride from the dealer and back, and they took More

by BOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

BOB, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 20, 2019

Great! Service was great as always! Car was repaired and returned to me at the time estimated. My cars have never been serviced by anyone else. Thanks More

by randyvoight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember any names.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

randyvoight, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 20, 2019

Great visit! Other than the lack of decor and comfortable seating in the waiting room, everything is good at the dealership. Terry is always helpful! In and out fo More

by katrun6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry always great!
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

katrun6, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 19, 2019

Oil change and state inspection The service writer was very helpful and friendly. I did not have a current insurance card with me for the state inspection, but after I had it sent to More

by mac7610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

mac7610, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 19, 2019

Always polite, professional and friendly I always have been greeted by a great team member (usually Tony) who knows exactly what I need when I arrive. The service team finishes in a reasonabl More

by TerryE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

TerryE, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 19, 2019

Quick and convenient Fast turnaround and comfortable waiting area for convenience. Thorough check up and no fear of being offered unneeded services or parts. Good scheduli More

by Yo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not recall
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Yo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 19, 2019

Great friendly staff Ronnie Bottelo always eager and ready to help. Terry at the service counter always greets me with a smile and a handshake and goes over my inspection More

by raymarmolejo4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Bottelo Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

raymarmolejo4, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 18, 2019

perfect job Very efficient, helpful, friendly and cost was very reasonable. Every time I have used this service department I have received same excellent service More

by Kj3031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember service advisor name
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Kj3031, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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