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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,358 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,358 reviews

June 28, 2019

Always great Always friendly, always great. Took it in for a recall I received in the mail. They also checked for others and addressed An update to the radio scre More

by safetyGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

safetyGirl, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 27, 2019

Great customer serviceable Terry is a great person ,Robert always willing to give customers rides and do pick ups Dan took the time to tell me what the difference was in vehicle More

by johnnyolvera1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Jun 28, 2019 -

Frank Brown Auto and Truck Ranch responded

johnnyolvera1, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 26, 2019

Great experience Every one very friendly and no pressure dealership. Just a great place to shop for a car. Will let others know this the place for great price. More

by LBRJMOYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John carrie
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

LBRJMOYER, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 24, 2019

Outstanding experience starting from hello to goodbye. Tony Vierra is great!! He explained everything that needed to be done, helped deal with my warranty, and I am confident my car was repaired correctly. More

by Tammi B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Vierra, Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Tammi, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 24, 2019

Great Service We had a great experience. Sammy was very helpful and kind. He answered all our questions, and took very good care of us. We will definitely use Frank More

by ckirby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ckirby, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 24, 2019

Crew was very attentive . Took in consideration we were from out of town And work with us since we were in a time crunch the work was professional and done in a timely matter More

by NancyJoe1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Nancy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 24, 2019

Fantastic Experience Great experience! I was able to find the vehicle I was interested in easily online. Went in for a test drive later that afternoon and was out the door More

by J. Knox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

J, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 23, 2019

Auto Service I was given prompt and timely service. Car performs great, now. It did not take too long to get the work done. I was kept informed of it. More

by joseph_t63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't think of his name right at this moment
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

joseph, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 21, 2019

Professional service. I appreciate the courtesy and professional attitude of all personnel that I encountered during my visit to Frank Brown. All questions were answered More

by kennethbhooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiny, Terry, courtesy driver
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

kennethgbhooper, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 21, 2019

Great service My wife called close to closing and asked if they could fit us in. We were told they couldn't finish before closing and allowed utls to leave our veh More

by !Qazxsw3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie botello , Kienan Beasley
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

!Qazxsw3, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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